Superchat

Fabian Wernecke

Claas

WhatsApp Business API

How to edit or change your WhatsApp display name in the WhatsApp Manager and request its review through META

How to change your WhatsApp display name

How do I connect the WhatsApp Business API? Connecting the version with Superchat.

Get Started: WhatsApp Business API

Connecting WhatsApp

Add a new avatar to WhatsApp and customize your business information within WhatsApp via Superchat.

How to edit your WhatsApp profile and profile picture

How to create your own Click-to-Chat link and make the most of it

Your WhatsApp QR-Code & wa.me link

How do I connect my Google account with WhatsApp? Linking WhatsApp and Google. Forward directly from Google to WhatsApp.

Best Practice: Connect WhatsApp Click-to-Chat with Google Business

Starting a WhatsApp conversation and using the free text variable.

How do I start a conversation on WhatsApp? And what is the "wildcard"?

First steps with WhatsApp

Create Meta or Facebook Business Manager Account

How to create your META Company Account

Meta Business Manager Navigation or Facebook Business Manager

How to navigate the META Business Account

Differences between the various Facebook accounts. Features of each account type.

What is the difference between the META Business Account, a Facebook Page and a Facebook Account?

What is the difference between a META business account, a WhatsApp account and a WhatsApp profile?

Enter your business information into META Business Manager

Verify your Meta Business Account. How to verify your business in the Meta Business Suite.

How to submit a META Business Account Verification

Your WhatsApp or Facebook business account has been restricted or blocked? Find out how to submit a review here!

Check your Account Quality & Verification of META Business Accounts

Find out how to make sure that your Facebook profile has administrator access to your META business account.

How to find out if my Facebook profile has administrator rights in the META business account

Here's how you can download a list of 10 one-time codes from Facebook, in case you lock yourself out of Facebook

One-time passcodes to log in to Facebook

Increase Meta Tier. Increase the limit of sendable messages. How do I increase my conversation limit?

Best Practice: How to reach the highest Meta Tier for Newsletters?

Find an explanation and overview of the quality assessment for your WhatsApp Business accounts.

Quality of your WhatsApp Number assessed by META

Step by Step Guide on how to submit a verification for you meta business account, edit your account info and enable 2-factor authentication

Best Practices: Facebook Verification

Delete WhatsApp number. Superchat number deletion. How to delete a WhatsApp number. Deleting a Superchat number.

Deleting your WhatsApp number in 360dialog Client Hub & META Business Suite

What are additional conversation costs and how are they invoiced by META? Find out more here.

WhatsApp Business API: Pricing & Billing

Meta Business Manager

How to Create a WhatsApp Template and Message Customers Outside the 24-Hour Window

Get Started: WhatsApp Templates

How to write Whats App templates as a conversation starter and various other uses

How to create WhatsApp templates

Find out why the links in your WhatsApp template are not clickable for your contacts.

Why are the links in my WhatsApp template not clickable?

Find out how (media) attachments, headers, footers and buttons can make your WhatsApp templates even more appealing

Attachments & Buttons for WhatsApp Templates

Using variable in Whats App templates - How do these text modules work?

WhatsApp Templates - How do variables work?

Managing messaging templates

Use these marketing, sales, and service examples to create your own Whats App templates within Superchat.

Examples for WhatsApp Templates

Here's how you can check the status and quality of your templates in the WhatsApp Manager, or see the reason for a rejected template.

How to check the status of WhatsApp templates in the WhatsApp Manager

If you submitted a template that does not pass META's check and got rejected, you can follow these steps to get it approved

WhatsApp Template rejected - Now what?

WhatsApp Templates

How to start a commerce policy check to resolve issues in Business Manager when your number is blocked

This is how you submit a WhatsApp API Policy Check

I am not receiving Whats App messages anymore. Messages are not shown in my Inbox anymore.

Troubleshooting: I am not receiving any WhatsApp messages anymore

What to do if the WhatsApp verification code does not arrive?

I don't receive the verification code

In this article we´ll explain, how to delete the number in the Whats App Business-App, so you can add the number in the Business API

How to delete WhatsApp Business-Account

Error message when triggering the verification code

How to change a number in the WhatsApp Business App

here you get all the information, how to optimize MP4 Files for the Processing of Videos!

Optimizing MP4 Files for Video Processing

Your conversation window was closed? How to reply to the contact outside the 24h time window.

Best practice: WhatsApp Conversation window closed

Red exclamation mark? Error code? Issues with the payment method? You've come to the right place.

Troubleshooting: Common error codes

Issues and solutions

Find out how to activate the CTA WhatsApp button on your Facebook page and your Instagram account.

How do I add the WhatsApp button to my Facebook page and Instagram account?

Learn how to use WhatsApp CTA buttons in an ad to lead your customers directly to your WhatsApp channel.

How to create ads with WhatsApp CTA button

Here you will learn how to obtain a green checkmark on WhatsApp.

How do I submit an application for an Official Business Account on WhatsApp?

Take a look at active messaging, the 24-hour rule, WhatsApp Template Messages, and WhatsApp Notifications in the WhatsApp API.

GDPR-compliant WhatsApp Business API explained

Here you will learn about the exact differences between the WhatsApp Business App and the API (Interface/Platform).

What is the difference between the WhatsApp Business App and the WhatsApp Business API (Platform)?

The 24-hour customer care window or the 24-hour rule of WhatsApp explained.

Explained: Customer Care Window

What is a Conversation, Chat, and Messages.

What is a Conversation?

In this article, we´ll explain how to add a WhatsApp Call-To-Action-Button to your Facebook Page.

Adding a WhatsApp Button to Your Facebook Page

Set up an Ice breaker. Define Icebreakers. How do I connect the conversation starter to an automation?

Add WhatsApp Icebreakers

Steps to display your business name in WhatsApp chats. Show your business name directly in the chat.

Best Practice: How to Show Your Display Name in the WhatsApp Chat

How to use Superchat shortcuts. Keyboard shortcuts for faster workflows. Use Superchat key combinations.

Best Practice: Useful Superchat Shortcuts for Your Daily Work

This is how you can use different type font styles in WhatsApp templates.

How to write bold, italic, crossed out or monospace in WhatsApp

Here you can find detailed instructions on how to connect your WhatsApp Business number through your Facebook page.

Connect your WhatsApp business number with Facebook

How can I migrate my number from the old to the latest WhatsApp version? Switching to the Cloud API. Upgrading the WhatsApp version.

WhatsApp migration - Upgrading to the new WhatsApp Version

Migration issues? Error codes during migration? Problems switching to the WhatsApp Business API? Find answers here.

Troubleshooting: Migration (EN)

Tips, tricks and information

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Superchat Community

Status

API Docs

Find answers and get help from Intercom Support and Community Experts

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