Superchat

Martha Franklin

Inka Seidel

Fabian Wernecke

Channels

How to switch your WhatsApp number from a standard API connection to WhatsApp Coexistence, including what to expect during the transition.

Switching from WhatsApp API to Coexistence

How to increase your messaging volume on a new WhatsApp number and protect your quality rating.

Best practice: Warming up your WhatsApp number

Steps to reconnect a WhatsApp Cloud Direct (API) number that has lost its connection to Meta, plus common reasons this can happen.

Troubleshooting: Reconnect your Cloud Direct number

What to do when a message is undeliverable via WhatsApp.

Troubleshooting: “Message could not be delivered” on WhatsApp

The correct image, video, and file specifications for every media type you're likely to use in Superchat — including profile pictures, carousels, and documents.

WhatsApp Media Sizes & Formats

Learn how to claim a username for your WhatsApp business number in Superchat, and understand the format rules and restrictions that apply.

Claim a WhatsApp username for your business

Understand how usernames work for your business and your contacts in Superchat.

WhatsApp Usernames

Learn how to handle cases where the same contact appears twice in your inbox — once via phone number and once via WhatsApp username — and how to merge them…

Merge duplicate WhatsApp conversations

Learn how to reserve, change, and delete your business username on the WhatsApp Business Platform via WhatsApp Manager.

How to Reserve and Manage Your Username on WhatsApp Business Platform

Starting October 1, 2026, Meta is charging for service messages: €0.0456 per message in Germany, lower in other markets.

New WhatsApp pricing from Meta starting October 1, 2026

WhatsApp Business API

How to edit or change your WhatsApp display name in the WhatsApp Manager and request its review through Meta.

How to change your WhatsApp display name

How to connect a WhatsApp channel with Superchat using the API.

How to connect a WhatsApp Business API channel

Continue working in the WhatsApp app whilst also benefiting from Superchat’s features. Learn how to connect a channel/reconnect a channel after disconnection.

How to set up WhatsApp Coexistence

How is your number currently connected with WhatsApp and what option should you select in the WhatsApp setup flow?

How should I connect Superchat with WhatsApp?

Connecting WhatsApp

Add a new avatar to WhatsApp and customise your WhatsApp business information within Superchat.

How to edit your WhatsApp profile picture and business information

How to create your own click-to-chat links and QR codes that put customers directly in contact with you via WhatsApp.

How to create WhatsApp QR-Codes & links

How do I connect my Google account with WhatsApp? Linking WhatsApp and Google. Forward directly from Google to WhatsApp.

Best Practice: Connect WhatsApp Click-to-Chat with Google Business

First steps with WhatsApp

Learn how to access Meta Business Suite (and therefore access your Meta Business Portfolio)

How to create your Meta Business Account

How to quickly check whether you have admin access to your Meta Business Portfolio and what to do if you don't.

Check if you have Meta Business Portfolio admin access

Learn the basics of the Meta Business Suite

How to navigate the Meta Business Suite

Understand the differences between the various Meta accounts, including the features of each account type.

What is the difference between a Facebook Page, a Facebook Account and a Meta Business Account?

Understand how they relate to each other and why they matter when connecting WhatsApp to Superchat.

What is the difference between a Meta Business Account, a WhatsApp account, and a WhatsApp profile?

How to verify your business in the Meta Business Suite.

How to submit a Meta Business Account Verification

Your WhatsApp or Facebook business account has been restricted or blocked? Here's how to submit a Meta review.

How to request a Meta Review/Appeal

Increase Meta Tier. Increase the limit of sendable messages. How do I increase my conversation limit?

Best Practice: How to reach the highest Meta Tier for Newsletters

Find an explanation and overview of the quality assessment for your WhatsApp Business accounts.

How Meta assesses the quality of your WhatsApp number

To connect Meta channels in Superchat (such as the WhatsApp Business API), you need a working Facebook login, the correct access rights in your Meta Business Account, and (depending on…

Facebook & Meta Account Access: Login & Admin Rights

How to delete a WhatsApp number (how to delete a Superchat number).

How to delete your WhatsApp number in the Meta Business Suite

What are additional conversation costs and how are they invoiced by Meta? Find out more here.

WhatsApp Business API: Pricing & Billing

Find out how to create lead form ads in Meta.

How to create Lead Forms in Meta Ads

You can connect Meta Lead Ads (Facebook Lead Ads) with Superchat using Zapier to automatically send a WhatsApp message when a new lead submits a form.

How to connect Meta Lead Ads with Superchat using Zapier

If you're creating a new Meta Business/WhatsApp account, do it before your onboarding call - new accounts are often blocked immediately, and resolving it can take up to a day.

Prepare Your Meta Business Account Before Your Onboarding Call

Meta Business 

How to create a WhatsApp template and message customers outside the 24-Hour customer care window.

Get Started: WhatsApp Templates

Find out why the links in your WhatsApp template are not clickable for your contacts.

Why are the links in my WhatsApp template not clickable?

Understand how text variables work and how to use wildcards.

WhatsApp Templates - How do variables and wildcards work?

How to deal with Meta rejecting your Whatsapp template.

What to do if your WhatsApp Template is rejected

Understand the differences between Meta's utility and marketing templates, when to use which type and why it matters.

Utility Templates vs. Marketing Templates

WhatsApp Templates

I am not receiving Whats App messages anymore. Messages are not shown in my Inbox anymore.

Troubleshooting: I'm not receiving any WhatsApp messages anymore

What to do if the WhatsApp verification code does not arrive.

I'm not receiving the Meta verification code

Learn how to delete the number in the Whats App Business-App, so you can add the number in the Business API.

How to delete WhatsApp Business-Account

Learn how to change your WhatsApp Business app number.

How to change a number in the WhatsApp Business App

here you get all the information, how to optimize MP4 Files for the Processing of Videos!

Optimizing MP4 Files for Video Processing

Learn what action to take when you receive the error message 'The account has been locked.'

Troubleshooting: Your account has been locked

Step-by-step guide to reconnect a WhatsApp Coexistence channel that has lost its connection to Meta.

Troubleshooting: Reconnecting Your WhatsApp Coexistence Channel

Issues and solutions

Learn how to use WhatsApp CTA buttons in an ad to lead your customers directly to your WhatsApp channel.

How to create ads with WhatsApp CTA button

How to obtain a blue checkmark on WhatsApp.

How do I submit an application for an Official Business Account on WhatsApp?

Understand the differences between the WhatsApp Business App and the API (Business Platform).

What is the difference between the WhatsApp Business App and the WhatsApp Business API (Platform)?

Learn about the 24-hour customer care window and why you need to use WhatsApp templates.

Explained: Customer Care Window

Learn how to add a WhatsApp Call-To-Action-Button to your Facebook Page.

Adding a WhatsApp Button to Your Facebook Page

Set up an Ice breaker. Define Icebreakers. How do I connect a conversation starter to an automation?

Add WhatsApp Icebreakers

How to use Superchat shortcuts. Keyboard shortcuts for faster workflows. Use Superchat key combinations.

Best Practice: Useful Superchat Shortcuts for Your Daily Work

Here you can find detailed instructions on how to connect your WhatsApp Business number and Facebook page In Meta.

Connecting your Facebook page to your Meta Account

A summary of everything you need to know about spam suspicion cases on Meta/WhatsApp.

WhatsApp Spam Suspicion & Policy Enforcement Overview

Learn what Meta defines as unapproved automations and how they can affect your messaging capabilities.

What are Unapproved Automations

Tips, tricks and information

Connect Instagram Direct Messages with Superchat. Connect Instagram Business Account to Superchat.

How do I connect Instagram?

Messages from Instagram aren't arriving in Superchat because you don't have an Instagram Business Profile? Here's how to create one!

How do I check if I have a Business Account on Instagram?

Not receiving Instagram messages? Here's how you can check that Superchat has access to Instagram messages.

How can I get Instagram messages in Superchat?

A step-by-step guide on how to add a call-to-action button to your Instagram business profile.

How to add a WhatsApp Button to your Instagram Account

List the most common asked questions for customers to choose from when they reach out to you via Instagram.

Add Instagram Conversation starters

What you can and can't do with Instagram in Superchat.

What features does Superchat support for Instagram?

Instagram

What the Live Chat is, what it can do, and how to make the most of it alongside other Superchat features.

What is Live Chat?

Learn how to create and use our Live Chat. Add Live Chat to Web Widget. Set up Live Chat channel.

Get Started: Live Chat

Learn how you can easily identify contacts from the live chat with the help of automations

Identifying Live Chat contacts with automations

Find out how contacts are reaching your live chat. Tracking live chat contacts. Data privacy in tracking.

Best Practice: Tracking of Livechat contacts

Learn how to make the Live Chat even more powerful with automations and process all incoming enquiries efficiently.

Best Practice: Live Chat and Automations

Learn how to set up, customise, and manage the Live Chat channel in Superchat.

Create and manage the Live Chat channel

Live Chat

How do I add an email channel? What can I do with email on Superchat?

Email channel functions in Superchat

Learn how the threading setting decides whether an incoming email belongs to an existing conversation or starts a new one, and which of the four options is right for your…

Understanding email threading settings

Mika Hally

Email

Link your Facebook messenger with Superchat. Connect Facebook Page to Superchat.

How do I connect Facebook Messenger with Superchat

How to get Facebook messenger messages to your Facebook page

How to enable/disable messaging to my Facebook page

How to retrieve Facebook messages in your inbox by reconnecting Superchat with Facebook. What to do if Facebook messages aren't working.

I am not receiving Facebook messages

Facebook

Learn how to connect your SMS channel via Twilio.

Get Started: Add SMS via Twilio

How to connect Telegram with Superchat and add it as a communication channel.

How to connect Telegram to Superchat

Learn how to change your Telegram profile picture and description via bot commands here.

How to edit your Telegram profile

How do I get a Telegram Token? Where do I find the Bot ID? Linking Telegram with Superchat.

How do I get the Telegram Token or Bot ID?

Telegram

Maximum file sizes, character limits, and available file formats for WhatsApp, Instagram, Facebook, Telegram & SMS.

Overview of all file sizes

Tipps & Tricks

Feedback

Leave a review

Lascia una recensione

Deja una reseña

Impressum

Datenschutz

Superchat Community

Status

API Docs

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.