Superchat

Martha Franklin

Inka Seidel

Fabian Wernecke

Channels

How to switch your WhatsApp number from a standard API connection to WhatsApp Coexistence, including what to expect during the transition.

Switching from WhatsApp API to Coexistence

How to increase your messaging volume on a new WhatsApp number and protect your quality rating.

Best practice: Warming up your WhatsApp number

What to do when a message is undeliverable via WhatsApp.

Troubleshooting: “Message could not be delivered” on WhatsApp

The correct image, video, and file specifications for every media type you're likely to use in Superchat — including profile pictures, carousels, and documents.

WhatsApp Media Sizes & Formats

Learn how to claim a username for your WhatsApp business number in Superchat, and understand the format rules and restrictions that apply.

Claim a WhatsApp username for your business

Understand how usernames work for your business and your contacts in Superchat.

WhatsApp Usernames

Learn how to handle cases where the same contact appears twice in your inbox — once via phone number and once via WhatsApp username — and how to merge them…

Merge duplicate WhatsApp conversations

Learn how to reserve, change, and delete your business username on the WhatsApp Business Platform via WhatsApp Manager.

How to Reserve and Manage Your Username on WhatsApp Business Platform

WhatsApp Business API

How to edit or change your WhatsApp display name in the WhatsApp Manager and request its review through Meta.

How to change your WhatsApp display name

How to connect a WhatsApp channel with Superchat using the API.

How to connect a WhatsApp Business API channel

Continue working in the WhatsApp app whilst also benefiting from Superchat’s features. Learn how to connect a channel/reconnect a channel after disconnection.

How to set up WhatsApp Coexistence

How is your number currently connected with WhatsApp and what option should you select in the WhatsApp setup flow?

How should I connect Superchat with WhatsApp?

Connecting WhatsApp

Add a new avatar to WhatsApp and customise your WhatsApp business information within Superchat.

How to edit your WhatsApp profile picture and business information

How to create your own click-to-chat links and QR codes that put customers directly in contact with you via WhatsApp.

How to create WhatsApp QR-Codes & links

How do I connect my Google account with WhatsApp? Linking WhatsApp and Google. Forward directly from Google to WhatsApp.

Best Practice: Connect WhatsApp Click-to-Chat with Google Business

First steps with WhatsApp

How to quickly check whether you have admin access to your Meta Business Portfolio and what to do if you don't.

Check if you have Meta Business Portfolio admin access

Learn how to access Meta Business Suite (and therefore access your Meta Business Portfolio)

How to create your Meta Business Account

Learn the basics of the Meta Business Suite

How to navigate the Meta Business Suite

Understand the differences between the various Meta accounts, including the features of each account type.

What is the difference between a Facebook Page, a Facebook Account and a Meta Business Account?

Understand how they relate to each other and why they matter when connecting WhatsApp to Superchat.

What is the difference between a Meta Business Account, a WhatsApp account, and a WhatsApp profile?

How to verify your business in the Meta Business Suite.

How to submit a Meta Business Account Verification

Your WhatsApp or Facebook business account has been restricted or blocked? Here's how to submit a Meta review.

How to request a Meta Review/Appeal

Increase Meta Tier. Increase the limit of sendable messages. How do I increase my conversation limit?

Best Practice: How to reach the highest Meta Tier for Newsletters

Find an explanation and overview of the quality assessment for your WhatsApp Business accounts.

How Meta assesses the quality of your WhatsApp number

To connect Meta channels in Superchat (such as the WhatsApp Business API), you need a working Facebook login, the correct access rights in your Meta Business Account, and (depending on…

Facebook & Meta Account Access: Login & Admin Rights

How to delete a WhatsApp number (how to delete a Superchat number).

How to delete your WhatsApp number in the Meta Business Suite

What are additional conversation costs and how are they invoiced by Meta? Find out more here.

WhatsApp Business API: Pricing & Billing

Find out how to create lead form ads in Meta.

How to create Lead Forms in Meta Ads

You can connect Meta Lead Ads (Facebook Lead Ads) with Superchat using Zapier to automatically send a WhatsApp message when a new lead submits a form.

How to connect Meta Lead Ads with Superchat using Zapier

Meta Business 

How to create a WhatsApp template and message customers outside the 24-Hour customer care window.

Get Started: WhatsApp Templates

Find out why the links in your WhatsApp template are not clickable for your contacts.

Why are the links in my WhatsApp template not clickable?

Understand how text variables work and how to use wildcards.

WhatsApp Templates - How do variables and wildcards work?

How to deal with Meta rejecting your Whatsapp template.

What to do if your WhatsApp Template is rejected

Understand the differences between Meta's utility and marketing templates, when to use which type and why it matters.

Utility Templates vs. Marketing Templates

WhatsApp Templates

I am not receiving Whats App messages anymore. Messages are not shown in my Inbox anymore.

Troubleshooting: I'm not receiving any WhatsApp messages anymore

What to do if the WhatsApp verification code does not arrive.

I'm not receiving the Meta verification code

Learn how to delete the number in the Whats App Business-App, so you can add the number in the Business API.

How to delete WhatsApp Business-Account

Learn how to change your WhatsApp Business app number.

How to change a number in the WhatsApp Business App

here you get all the information, how to optimize MP4 Files for the Processing of Videos!

Optimizing MP4 Files for Video Processing

Learn what action to take when you receive the error message 'The account has been locked.'

Troubleshooting: Your account has been locked

Step-by-step guide to reconnect a WhatsApp Coexistence channel that has lost its connection to Meta.

Reconnecting Your WhatsApp Coexistence Channel

Issues and solutions

Learn how to use WhatsApp CTA buttons in an ad to lead your customers directly to your WhatsApp channel.

How to create ads with WhatsApp CTA button

How to obtain a blue checkmark on WhatsApp.

How do I submit an application for an Official Business Account on WhatsApp?

Understand the differences between the WhatsApp Business App and the API (Business Platform).

What is the difference between the WhatsApp Business App and the WhatsApp Business API (Platform)?

Learn about the 24-hour customer care window and why you need to use WhatsApp templates.

Explained: Customer Care Window

Learn how to add a WhatsApp Call-To-Action-Button to your Facebook Page.

Adding a WhatsApp Button to Your Facebook Page

Set up an Ice breaker. Define Icebreakers. How do I connect a conversation starter to an automation?

Add WhatsApp Icebreakers

How to use Superchat shortcuts. Keyboard shortcuts for faster workflows. Use Superchat key combinations.

Best Practice: Useful Superchat Shortcuts for Your Daily Work

Here you can find detailed instructions on how to connect your WhatsApp Business number and Facebook page In Meta.

Connecting your Facebook page to your Meta Account

A summary of everything you need to know about spam suspicion cases on Meta/WhatsApp.

WhatsApp Spam Suspicion & Policy Enforcement Overview

Learn what Meta defines as unapproved automations and how they can affect your messaging capabilities.

What are Unapproved Automations

Tips, tricks and information

Connect Instagram Direct Messages with Superchat. Connect Instagram Business Account to Superchat.

How do I connect Instagram?

Messages from Instagram aren't arriving in Superchat because you don't have an Instagram Business Profile? Here's how to create one!

How do I check if I have a Business Account on Instagram?

Not receiving Instagram messages? Here's how you can check that Superchat has access to Instagram messages.

How can I get Instagram messages in Superchat?

A step-by-step guide on how to add a call-to-action button to your Instagram business profile.

How to add a WhatsApp Button to your Instagram Account

List the most common asked questions for customers to choose from when they reach out to you via Instagram.

Add Instagram Conversation starters

What you can and can't do with Instagram in Superchat.

What features does Superchat support for Instagram?

Instagram

What the Live Chat is, what it can do, and how to make the most of it alongside other Superchat features.

What is Live Chat?

Learn how to create and use our Live Chat. Add Live Chat to Web Widget. Set up Live Chat channel.

Get Started: Live Chat

Learn how you can easily identify contacts from the live chat with the help of automations

Identifying Live Chat contacts with automations

Find out how contacts are reaching your live chat. Tracking live chat contacts. Data privacy in tracking.

Best Practice: Tracking of Livechat contacts

Learn how to make the Live Chat even more powerful with automations and process all incoming enquiries efficiently.

Best Practice: Live Chat and Automations

Learn how to set up, customise, and manage the Live Chat channel in Superchat.

Create and manage the Live Chat channel

Live Chat

How do I add an email channel? What can I do with email on Superchat?

Email channel functions in Superchat

Email

Here’s how you can link any email address with Superchat using IMAP/SMTP and connect it to any inbox.

Set Up Email: IMAP/SMTP

Learn how to connect your email address with Superchat.

Get Started: Email

Create a new email signature or import an existing one into Superchat.

How to Set Up an Email Signature

Link your Facebook messenger with Superchat. Connect Facebook Page to Superchat.

How do I connect Facebook Messenger with Superchat

How to get Facebook messenger messages to your Facebook page

How to enable/disable messaging to my Facebook page

How to retrieve Facebook messages in your inbox by reconnecting Superchat with Facebook. What to do if Facebook messages aren't working.

I am not receiving Facebook messages

Facebook

Learn how to connect your SMS channel via Twilio.

Get Started: Add SMS via Twilio

How to connect Telegram with Superchat and add it as a communication channel.

How to connect Telegram to Superchat

Learn how to change your Telegram profile picture and description via bot commands here.

How to edit your Telegram profile

How do I get a Telegram Token? Where do I find the Bot ID? Linking Telegram with Superchat.

How do I get the Telegram Token or Bot ID?

Telegram

Maximum file sizes, character limits, and available file formats for WhatsApp, Instagram, Facebook, Telegram & SMS.

Overview of all file sizes

Tipps & Tricks

Feedback

Leave a review

Lascia una recensione

Deja una reseña

Impressum

Datenschutz

Superchat Community

Status

API Docs

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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