A common source of confusion is the difference between having admin access to a Facebook Page and having admin access to a Meta Business Portfolio. Many customers have one but not the other — and some Superchat features require Portfolio-level access to set up correctly.
The quickest way to check is:
Go to Meta Business Suite Settings
Look at the left-hand menu for Business Info
If you can see Business Info in the menu — you have admin access to the Business Portfolio. You're good to go.
If you cannot see Business Info — you are not an admin of the Business Portfolio. You may still have admin access to a Facebook Page, but this is not the same thing. You will need to ask the Portfolio admin to grant you access.
If you see 'Other assets' — you do not have access to the Business Portfolio itself. In this case, you can:
Ask a colleague to add them with Full Access to an existing portfolio.
Or, when adding a WhatsApp number to Superchat, create a new Business Portfolio in the setup flow.
Whoever does have admin access can grant you the necessary permissions in the People section.
