First Steps
Set up Superchat
- Get Started: Superchat Account Setup
- Manage your team: Permissions/Roles
- How to set up an automated Out-of-office message (outside of business hours)
- How to Edit General Profile Settings
- Notifications
- Managing Your Team: Inviting Members
- Browser Notifications
Inbox
- Get Started: Automatic Messages
- Get Started: Labels
- Managing messaging templates
- How do I create another inbox
- How to assign conversations to others
- How do I write a message?
- How to edit settings in my communication channels in Superchat?
- How do I use the automated welcome message?
- How do I know if a message has already been processed?
- How do I move a message channel to another mailbox?
- How do I use Notes?
- How to move conversations between inboxes
- How do I use Open / Done in my Inbox?
- 5 Examples of Using Labels
- How to create and use labels
- How do I export a conversation?
- How Do I Use Filters In Conversations?
- Start conversations in Superchat from anywhere using the Superchat Link
Team Chat
- Get Started - Team Chat
- How to create and join Groups
- Sharing entire conversations in your Team Chat
- How to share messages in your team chat
- Manage Permissions in your Team Chat
Reviews
- Get Started: Reviews
- How to add review sites
- How to set up your review profiles
- How to add your ProvenExpert review link
- How to add a Trustpilot review link
- How do I use the feedback form?
- How do I find my review link?
- How to edit review templates
- How to add Google Reviews