Managing messaging templates

Let's get started... 🚀

By using templates, you can respond to messages much faster and more efficiently. Superchat allows you to create your own message templates in advance, which you can easily insert and edit when replying to individual messages.

1. First log in to your Superchat

2. Go to your Inbox

3. Click on your name in the top right-hand corner and then on Settings

4. Navigate to Templates in the company settings

5. Scroll down to Communication Channels

6. Under General Templates or WhatsApp templates (depending on what channel you are creating the template for) click on New Template

7. Give the template an Internal Name

8. Write your desired text in the Template field

9. Click on add variable and add the corresponding ones to your templates.

   

10. You can also adapt the templates to the communication style of your company by using emojis 😉

Done! 👏