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How do I move a message channel to another mailbox?

Learn how to move a message channel from one inbox to another.

🍞 Breadcrumb Navigation

Superchat > Inbox > Settings > Mailboxes > Select Mailbox > Communication Channels > Choose Communication Channel > Move Channel

3..2..1.. Move! 🚀

You want to move a message channel to another mailbox so that all future messages appear in the new inbox? Then follow this step-by-step guide:

  1. Start by logging in to Superchat

  2. You'll find yourself in the Inbox

  3. Click on your initials in the top right corner to access Settings

  4. Now navigate to Inboxes in the left column

  5. Select the inbox where the message channel is located which you want to move

  6. Navigate to Communication Channels

  7. Choose the message channel you want to move

  8. Click on the 3 dots (⚫️ ⚫️ ⚫️) and select Move Channel

  9. Now choose the inbox where you want to move the message channel to

Well done! 👏 The communication channel is now connected to the new inbox!

❗️Caution: Existing conversations will not be moved to the new mailbox but will remain in the old mailbox. If you also want to move these, follow the instructions here 👉 How do I move conversations between mailboxes?