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Get Started - Team Chat

Get started with Team Chat: learn how to set it up, its functions, and how to add users.

 

1. What is the Team Chat? Why should i use it?

Do you want to consolidate all your communication—both internal and external—on a single, GDPR-compliant platform? That’s exactly what our Team Chat offers

Benefits:

• Direct Team Exchange: Optimize communication with colleagues for more effective collaboration.

• All in One Place: Eliminate the need to switch between tools. Superchat combines customer communication and internal chats in one software.

• Efficiently Resolve Customer Queries: Create groups for specific teams or topics to handle requests more efficiently.

• Transparent Information Sharing: Share important info and specific conversations directly in the Team Chat.

2. Where to find the Team Chat?

👉 Click here to access the Team Chat directly

 

 

3. How to Send Direct Messages?

  1. Navigate to Team Chat.

  2. Click Direct Messages > New Message in the list on the left.

  3. Select the user to send a message to.

     

     

  4. Type your message and click Send. Done! 👏.

  5. On the left side in the list, all your direct messages will be displayed.

 

4. How to Reply in Threads?

  1. Swipe over the message you want to reply to in a thread.

  2. Click the small speech bubble icon to open a thread.

  3. Type your reply and click Send.

 

 

5. How to Create and Use Groups?

Create Groups for Teams or Topics:

  1. Navigate to Team Chat.

  2. Click Groups > New Group

  3. Name and describe (optional) the group.

  4. Set privacy options and add members.

    Other Superchat Users can only join a group by an invitation, neither they can see them

  5. Click Continue.

     

     

  6. Add Team Members to your Group

  7. Create the Group. Done! 👏

     

👉Learn More About Using and Managing Groups here

 

6. How to Share Messages or Conversations?

This is how you share your messages in the Team Chat:

  1. Click on a Chat you want to share.

  2. Click Share.

     

     

  3. Choose recipients, add a note if needed, and click Share.

  4. Done! 👏

 

7. How to Add More Users?

  1. Navigate to your Name > Plan & Billing.

  2. Click Your Plan.

  3. Under Users, click Add Users to purchase additional users for €10 each.

 

👉For comprehensive details on permissions within the Team Chat, click here.