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How to assign conversations to others

Learn how to assign a chat or conversation to other team members

Step-by-step instructions

  1. Start by logging in to Superchat

  2. Next, you'll find yourself in the Inbox.

  3. Click on Assign at the top right of the bar (left of Labels)

  4. Choose one or more team member(s).

❗️ Important: Team members with the "member" permission only have access to conversations assigned to them. If you, as a member, assign a conversation to another team member and/or remove yourself, you will lose access to that conversation.