Manage your team: Permissions/Roles

As an administrator, you can change the permissions of individual users at any time.

First log in to Superchat
Navigate to the Gear in the top right corner
Select manage team in the list on the left
Click on the user whose Role you want to change
Under Permissions, select one of the following three options: User, Supervisor and Administrator

Permission	User	Supervisor	Admin
See messages	✅ only assigned conversations	✅ all conversations	✅ all conversations
Assign messages	✅ only assigned conversations	✅ all conversations	✅ all conversations
Send newsletters	❌	✅	✅
Create templates	❌	❌	✅
Edit Reviews templates	❌	❌	✅
Create WhatsApp templates	❌	❌	✅
Create labels	❌	❌	✅
Manage integrations	❌	❌	✅
Manage the team	❌	❌	✅
Manage location	❌	❌	✅
Manage business settings	❌	❌	✅
Create/Edit automations	❌	✅	✅
Delete/Publish automations	❌	❌	✅

Quick overview about the different roles for your team and the authorizations they have over Superchat functions