How do I set up an email channel in Superchat?
You will find comprehensive instructions on how to set up an email channel in Superchat here.
What can I do with an email channel in Superchat?
With an email channel, you can:
Receive and reply to emails directly in Superchat
Utilise the AI Agent to send email replies (by setting up an automation)
Use general templates to standardise your responses
FAQ
Can I send new emails to contacts?
No. You can only reply to emails that have already been sent to you.
Can I use CC or BCC in emails?
No. Sending emails with CC or BCC is currently not supported in Superchat.
Can I still use email normally if I connect it via the API?
Yes. Connecting your email via the API does not affect your usage. You can continue to use your email inbox as usual outside of Superchat.