ℹ️ This article covers adding SMS via Twilio.
Please note, you can only connect new SMS channels via Twilio.
Step-by-Step Instructions
Navigate to the Inbox in Superchat.
Select the Inbox you want to link with your Twilio Profile.
Scroll down to Channels.
Click on Add.
Choose SMS via Twilio.
In the modal that opened, add the following details:
Internal name: The name of your channel in Superchat. Only used for internal purposes. It’s best to use something easy to recognise like “Main number”, “Sales number”, “Support line”
Phone Number: The phone number which you want to connect in E164 (international) format.
Account SID: Your Twilio Account SID. You get this value from your Twilio Account under console.twilio.com
Authentication Token: Your Twilio Authentication Token. You get this value from your Twilio Account under console.twilio.com
Click “Connect”.
Rates for sending and receiving SMS
Twilio charges you different rates for outbound and inbound messages depending on the number you send from or receive to.
Please refer to their pricing page for up-to-date price information:
We do not charge any extra fee atop the Twilio rates.
Payment for SMS charges from Twilio
For any charges for sending and receiving SMS via Twilio you pay directly to Twilio. Please upload credit to your Twilio account in order to be able to text customers.
Also, please make sure to have auto top-ups on to avoid running into messaging issues as you run out of credits on Twilio.
Exchange ideas with experts from your industry in our community. This is the best place to gather initial ideas, especially at the beginning:
Join our Superchat Community