Superchat

Learn how to upload, organise, and access files that you want to re-use across campaigns, automations or even different messages.

Store and view files in the Superchat Drive

Learn how to schedule messages in Superchat so they’re sent at the perfect time - even if you’re not online.

Schedule Messages in the Unified Inbox

Learn how to use internal notes in Superchat to document conversations and communicate with teammates directly in the inbox - without customers seeing it.

Internal Notes: Collaborate in the Unified Inbox

Learn how to use the Command Menu (Cmd/Ctrl + K) to move faster in the Unified Inbox. It lets you manage chats without touching the mouse — everything happens straight…

Command Menu: Quick Actions in the Unified Inbox

Learn how to start a new conversation from the Unified Inbox.

Start a New Conversation

Learn how to work with attachments (images, PDFs, documents, videos) in the Unified Inbox. You can easily preview, download, and manage files shared within conversations.

Working with Attachments in the Unified Inbox

Learn how to use bulk actions in the Unified Inbox to manage multiple conversations more efficiently. Bulk actions let you apply the same operation to several conversations at the same…

Bulk Actions: Manage Multiple Conversations at Once

Inboxes in Superchat are the foundation for organizing your communication. Think of them as folders for channels. They help you keep control when working across different departments, locations, or business…

Working with Inboxes in Superchat

Learn how to keep your inbox tidy and make sure no customer request is ever forgotten. In Superchat, every conversation has one of three statuses: Open, Snoozed, or Done.

Conversation Status: Stay Organised with Open, Snoozed, and Done

Tobias Ignatzek

Fabian Wernecke

Claas

Inbox

Learn how to create and manage labels in Superchat to keep conversations organised and make it easier for your team to work with chats.

Labels: Categorise and Organise Conversations

Learn how to start a chat and different ways to message your customers

How do I write a message?

Set up automatic messages. Setting up an out-of-office message. Set up opening hours. Automatically reply to messages.

Get Started: Automatic Messages

Learn how to automatically respond to customers with a welcome message when they first contact you

How do I use the automated welcome message?

Learn how to use the indicators open / done in your inbox

How do I use Open / Done in my Inbox?

Learn how to use Notes in your conversation and to tag team members within chats.

How do I use Notes?

Learn how to move chats from one inbox to another

How to move conversations between inboxes

Create an inbox. Create subinboxes. How to create an inbox. How you can create multiple inboxes.

How do I create another inbox

Learn how to create, edit, and manage draft messages in Superchat’s Unified Inbox. Drafts let you pause and pick up conversations without losing context.

Draft Messages: Save and Manage Unfinished Replies

Basics

How to figure out if a coworker has already worked on a message

How do I know if a message has already been processed?

Learn how to assign a chat or conversation to other team members

How to assign conversations to others

Collaboration

In this guide, we'll walk you through step-by-step on how to export conversations.

How do I export a conversation?

How Do I Use Filters In Conversations?

How do I move a message channel to another mailbox?

Uploading WhatsApp profile picture. Edit company description. Edit company information. Generating QR-Code to the WhatsApp Chat.

How to edit settings in my communication channels in Superchat?

Start or navigate to conversations in Superchat from your CRM, e-shop system or support software using the Superchat Link.

Start conversations in Superchat from anywhere using the Superchat Link

Set up conversation filters. Save filters. How can I save filters?

Best Practice: Conversation Views

Additional Features

Impressum

Datenschutz

Superchat Community

Status

API Docs

Find answers and get help from Intercom Support and Community Experts

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