Superchat

Learn how to upload, organise, and access files that you want to re-use across campaigns, automations or even different messages.

Store and view files in the Superchat Drive

Learn how to schedule messages in Superchat so they’re sent at the perfect time - even if you’re not online.

Schedule Messages in the Unified Inbox

Learn how to use internal notes in Superchat to document conversations and communicate with teammates directly in the inbox - without customers seeing it.

Internal Notes: Collaborate in the Unified Inbox

Learn how to use the Command Menu (Cmd/Ctrl + K) to move faster in the Unified Inbox. It lets you manage chats without touching the mouse — everything happens straight…

Command Menu: Quick Actions in the Unified Inbox

Learn how to start a new conversation from the Unified Inbox.

Start a New Conversation

Learn how to work with attachments (images, PDFs, documents, videos) in the Unified Inbox. You can easily preview, download, and manage files shared within conversations.

Working with Attachments in the Unified Inbox

Learn how to use bulk actions in the Unified Inbox to manage multiple conversations more efficiently. Bulk actions let you apply the same operation to several conversations at the same…

Bulk Actions: Manage Multiple Conversations at Once

Inboxes in Superchat are the foundation for organizing your communication. Think of them as folders for channels. They help you keep control when working across different departments, locations, or business…

Working with Inboxes in Superchat

Learn how to keep your inbox tidy and make sure no customer request is ever forgotten. In Superchat, every conversation has one of three statuses: Open, Snoozed, or Done.

Conversation Status: Stay Organised with Open, Snoozed, and Done

See all calls handled by your AI agent — with summary, recording and transcript, directly in your inbox.

AI Calls: All your AI agent's calls in one place in your inbox

Martha Franklin

Inka Seidel

Inbox

Learn how to create and manage labels in Superchat to keep conversations organised and make it easier for your team to work with chats.

Labels: Categorise and Organise Conversations

How to send a new message to a contact in Superchat.

How do I send a message?

Set up automatic messages. Setting up an out-of-office message. Set up opening hours. Automatically reply to messages.

How to send an automatic welcome message

Frequently asked questions about Superchat's Inbox section and its features.

FAQ - Inbox

Learn how to create, edit, and manage draft messages in Superchat’s Unified Inbox. Drafts let you pause and pick up conversations without losing context.

Draft Messages: Save and Manage Unfinished Replies

Understand the basics of General Templates.

General Templates

Basics

Start or navigate to conversations in Superchat from your CRM, e-shop system or support software using the Superchat Link.

Start conversations in Superchat from anywhere using the Superchat Link

Learn how to set up conversation filters and save filters.

Best Practice: Conversation Views

Additional Features

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Superchat Community

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API Docs

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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