Superchat

Learn how to upload, organise, and access files that you want to re-use across campaigns, automations or even different messages.

Store and view files in the Superchat Drive

Learn how to schedule messages in Superchat so they’re sent at the perfect time - even if you’re not online.

Schedule Messages in the Unified Inbox

Learn how to use internal notes in Superchat to document conversations and communicate with teammates directly in the inbox - without customers seeing it.

Internal Notes: Collaborate in the Unified Inbox

Learn how to use the Command Menu (Cmd/Ctrl + K) to move faster in the Unified Inbox. It lets you manage chats without touching the mouse — everything happens straight…

Command Menu: Quick Actions in the Unified Inbox

Learn how to start a new conversation from the Unified Inbox.

Start a New Conversation

Learn how to work with attachments (images, PDFs, documents, videos) in the Unified Inbox. You can easily preview, download, and manage files shared within conversations.

Working with Attachments in the Unified Inbox

Learn how to use bulk actions in the Unified Inbox to manage multiple conversations more efficiently. Bulk actions let you apply the same operation to several conversations at the same…

Bulk Actions: Manage Multiple Conversations at Once

Inboxes in Superchat are the foundation for organizing your communication. Think of them as folders for channels. They help you keep control when working across different departments, locations, or business…

Working with Inboxes in Superchat

Learn how to keep your inbox tidy and make sure no customer request is ever forgotten. In Superchat, every conversation has one of three statuses: Open, Snoozed, or Done.

Conversation Status: Stay Organised with Open, Snoozed, and Done

Tobias Ignatzek

Fabian Wernecke

Martha Franklin

Inbox

Learn how to create and manage labels in Superchat to keep conversations organised and make it easier for your team to work with chats.

Labels: Categorise and Organise Conversations

Learn how to start a chat and different ways to message your customers

How do I write a message?

Set up automatic messages. Setting up an out-of-office message. Set up opening hours. Automatically reply to messages.

Get Started: Automatic Messages

Learn how to automatically respond to customers with a welcome message when they first contact you

How do I use the automated welcome message?

Frequently asked questions about Superchat's Inbox section and its features.

FAQ - Inbox

Learn how to create, edit, and manage draft messages in Superchat’s Unified Inbox. Drafts let you pause and pick up conversations without losing context.

Draft Messages: Save and Manage Unfinished Replies

Understand the basics of General Templates.

General Templates

Basics

Start or navigate to conversations in Superchat from your CRM, e-shop system or support software using the Superchat Link.

Start conversations in Superchat from anywhere using the Superchat Link

Set up conversation filters. Save filters. How can I save filters?

Best Practice: Conversation Views

Giovanni

Additional Features

Feedback

Leave a review

Lascia una recensione

Deja una reseña

Impressum

Datenschutz

Superchat Community

Status

API Docs

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.