Superchat

Learn how to create and manage labels in Superchat to keep conversations organised and make it easier for your team to work with chats.

Labels: Categorise and Organise Conversations

Learn how to start a chat and different ways to message your customers

How do I write a message?

Set up automatic messages. Setting up an out-of-office message. Set up opening hours. Automatically reply to messages.

Get Started: Automatic Messages

Learn how to automatically respond to customers with a welcome message when they first contact you

How do I use the automated welcome message?

Learn how to use the indicators open / done in your inbox

How do I use Open / Done in my Inbox?

Learn how to use Notes in your conversation and to tag team members within chats.

How do I use Notes?

Learn how to move chats from one inbox to another

How to move conversations between inboxes

Create an inbox. Create subinboxes. How to create an inbox. How you can create multiple inboxes.

How do I create another inbox

Learn how to create, edit, and manage draft messages in Superchat’s Unified Inbox. Drafts let you pause and pick up conversations without losing context.

Draft Messages: Save and Manage Unfinished Replies

Fabian Wernecke

Tobias Ignatzek

Basics

Impressum

Datenschutz

Superchat Community

Status

API Docs

Find answers and get help from Intercom Support and Community Experts

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