Superchat

Learn how to start a chat and different ways to message your customers

How do I write a message?

Set up automatic messages. Setting up an out-of-office message. Set up opening hours. Automatically reply to messages.

Learn how to automatically respond to customers with a welcome message when they first contact you

Learn how to use the indicators open / done in your inbox

Learn how to use Notes in your conversation and to tag team members within chats.

Learn how to create and utilize labels in conversations to organize and categorize them

Check out examples and use cases of how to use labels that you can easily adapt to your needs

Learn how to move chats from one inbox to another

Create an inbox. Create subinboxes. How to create an inbox. How you can create multiple inboxes.

Getting started with labels. What are labels? How do they function? How do I create and use my own?

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Try using different keywords or checking for typos.

Track the progress of all tickets related to your company.

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