All the ways to get support, learn, and make the most of Superchat.
Superchat offers a wide range of resources to help you and your team get support, learn new skills, and stay up to date with our product. Here’s where to find everything in one place.
Support Channels
Live Support (Recommended)
The fastest way to reach us. Available Monday to Friday, 10:00 AM – 5:00 PM (CET, Berlin), directly inside Superchat in the bottom-right corner of your settings.
Support Email
Reach us at support@superchat.de in case you don’t have access to Live Chat.
Data Privacy Documents
View our data privacy and compliance documents on our website.
Education & Community
Superchat Facebook Community
Connect with other users, share tips, and learn from peers. Join here
Superchat YouTube Channel
Watch tutorials, product walkthroughs, and feature demos. Watch now
Superchat Academy
Free online courses to get your team onboarded and skilled fast. Learn more
Superchat Webinars
Live sessions on features, best practices, and Q&A with our team. Sign up
Live FAQ (Weekly)
Join our live session every week to get your questions answered. Sign up
Paid Workshops & Agency Partner Program
Get tailored training for your team or work with a certified agency partner.
Stay Ahead
Get Early Beta Access
Be the first to try new features. To sign up for beta access click the help icon on the left sidebar in the inbox, then select "Get Beta Access" on the right drawer.
Public Product Roadmap
See what’s coming next in Superchat. View Roadmap
Request Features
Share your ideas with our product team. Request feature
Report a Bug
Found an issue? Use Live Chat so our support team can log and fix it fast.
Before reporting, you can always try to reset your cache in Superchat. Go to Settings → Profile → … icon → Reset Cache.
This sometimes already fixes the issue.
How to Make the Most of These Resources
1. Use Superchat Academy and Webinars to onboard new team members fast.
2. Join the weekly live FAQ sessions to get questions answered quickly.
3. Join the Facebook Community to learn from other businesses like yours. Join here.
4. Subscribe to the YouTube channel for product tips and updates.
5. Sign up for beta access to test new tools before release.