Troubleshooting Automations: Common error codes

Use the table of contents on the right to go directly to the error code relevant to you -->

If you encounter an error code that is not listed, please contact our support team!

When does the error occur?	When the conversation window is closed.
Why does the error occur?	You are trying to send a message outside the specified time slots of a conversation. This problem can occur in conversations via WhatsApp, Instagram, Facebook and Google Business Chat.
How can the error be fixed?	Please make sure that you send messages within the designated time frames for the various channels. With WhatsApp, it is possible to send template messages outside the 24-hour time window. You can also use the time window filter to control actions depending on whether the communication time window is still open or not.
Affected Nodes	- Send message - WhatsApp: List - WhatsApp: Quick replies - Send WhatsApp Templates

When does the error occur?	When atleast one variable is incomplete.
Why does the error occur?	We can't send out empty variables.
How can the error be fixed?	Please make sure that you always have access to the information of the selected variables. Otherwise, the automation will be interrupted at the point where a variable is incomplete. This error can often be avoided by proactively asking the end customer for the required information, such as first and last names.
Affected Nodes	Send WhatsApp Template

When does the error occur?	When atleast one variable is incomplete.
Why does the error occur?	We can't send out empty variables.
How can the error be fixed?	Please make sure that you always have access to the information of the selected variables. Otherwise, the automation will be interrupted at the point where a variable is incomplete. This error can often be avoided by proactively asking the end customer for the required information, such as first and last names.
Affected Nodes	Send WhatsApp Template

When does the error occur?	If sending messages is restricted.
Why does the error occur?	There are various reasons why this action fails. The most common reasons are a used up budget, interrupted channel connection, or message limit reached.
How can the error be fixed?	Please make sure that the selected channels are still connected and that your message budget has not yet been used up.
Affected Nodes	- Send message - WhatsApp: List - WhatsApp: Quick replies - Send WhatsApp Templates

When does the error occur?	When the selected template can't be found.
Why does the error occur?	It was probably deleted by a user.
How can the error be fixed?	Please replace the deleted template with a new one and update your automation.
Affected Nodes	Send WhatsApp Template

When does the error occur?	When the selected label can't be found.
Why does the error occur?	It was probably deleted by a user.
How can the error be fixed?	Please replace the deleted label with a new one and update your automation.
Affected Nodes	Add label

When does the error occur?	When you're trying to use WhatsApp specific messages for different channels, such as Instagram or Facebook
Why does the error occur?	You are trying to send a message that is not supported by this channel. For example: WhatsApp quick replies, lists or templates intended for WhatsApp cannot be used in Instagram chats.
How can the error be fixed?	Please make sure you only send messages on channels that support them. You can use our channel type filter to send different messages depending on the channel type.
Affected Nodes	- Send message - WhatsApp: List - WhatsApp: Quick replies - Send WhatsApp Templates

When does the error occur?	When the selected user can't be found.
Why does the error occur?	It was probably deleted by another user.
How can the error be fixed?	Please replace the deleted user with a new one and update your automation.
Affected Nodes	Assign conversation

When does the error occur?	When the selected mailbox can't be found.
Why does the error occur?	It was probably deleted by a user.
How can the error be fixed?	Please replace the deleted mailbox with a new one and update your automation.
Affected Nodes	Move to mailbox

When does the error occur?	When the selected channel can't be found.
Why does the error occur?	It was probably deleted by a user.
How can the error be fixed?	Please replace the deleted channel with a new one and update your automation.

When does the error occur?	When the selected contact attribute can't be found.
Why does the error occur?	It was probably deleted by a user.
How can the error be fixed?	Please replace the deleted contact attribute with a new one and update your automation.
Affected Nodes	- Send message - WhatsApp: List - WhatsApp: Quick replies - Send WhatsApp Templates

When does the error occur?	When the selected contact list can't be found.
Why does the error occur?	It was probably deleted by a user.
How can the error be fixed?	Please replace the deleted contact list with a new one and update your automation.
Affected Nodes	- Add to contact list - Remove from contact list

When does the error occur?	When the selected user does not have access to the mailbox.
Why does the error occur?	We can't assign conversations to a user, if they don't have access to the inbox.
How can the error be fixed?	Please make sure that all users have access to the respective mailboxes.
Affected Nodes	Assign conversation

When does the error occur?	When the telephone number / e-mail address provided is already taken.
Why does the error occur?	You are trying to assign a phone number or e-mail address to a contact that already belongs to another contact. Each phone number or e-mail address may only be used once per account.
How can the error be fixed?	Make sure that you do not assign the phone number or e-mail address of an existing contact to a contact.
Affected Nodes	Edit Contact

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