In the last quarter, thanks to our team's dedication and close collaboration with our customers, we introduced over 50 innovative product enhancements.
In this article, we provide a brief overview of many of these advancements, and we hope that you too can benefit from these innovations.
Superchat AI
The future is now.
Artificial intelligence is transforming how businesses interact with their customers. With the launch of Superchat AI, we now offer seamless integration of AI capabilities into Superchat, enabling companies to operate even more quickly and efficiently.
Superchat's AI features include:
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Automatic message composition
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Translation of messages into other languages
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Correction of grammar and spelling mistakes
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Adjustment of message tone
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Transcription of voice messages
Automation - The Powerhouse
Automate. Sit back.
With Superchat's automations, we've already relieved hundreds of clients, saving them thousands of work hours. The new features allow for the creation of even more powerful automations.
Highlights include:
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Manual Trigger
Start an automation easily with just one click directly from a conversation.
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Date / Time Trigger
With this trigger, you can now easily send automatic birthday greetings to customers via WhatsApp, for example.
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Conversation Marked as Done - Trigger
Initiates an automation as soon as a user marks a conversation as done.
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Filters
With our 12+ filters, you can now make your automations even more personalized and flexible.
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Pause / Wait
Easily pause your automation run for a set period of time. This allows you to effortlessly create a marketing sequence and send multiple messages over an extended period.
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Randomizer
Want to conduct an A/B test or create a contest via WhatsApp? With our random distributor, this is now easily achievable.
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Waiting for Reply - Attachment Support
Ask your contact to send an attachment; we validate the file format and accept the file.
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Delete Conversation
Easily move conversations automatically to the trash or delete them completely with just one action.
Our New Manual Trigger in Action
New Channel: Live Chat + Widget SDK
New channel. New opportunities.
By popular demand, we've introduced Live Chat. This new channel enables straightforward communication between businesses and customers via our Webchat, eliminating the need for an external communication channel.
This new addition broadens our range of communication channels, offering another efficient and effective way to engage with your customers.
Furthermore, with our new Widget SDK, you can now further customize the behavior of your Webchat on your website through code. Learn more about it here.
Our Inbox with Superpowers
Smarter. More intuitive. More powerful.
With over ten new features specifically for our inbox, we're making daily communication in Superchat even easier for you.
Highlights include:
Command Menu: From now on, you can perform almost all actions in a conversation using the keyboard. Work even faster with ⌘ + K.
Quick Menu: Say goodbye to copy & paste. With our Quick Menu, you now have fast access to all contact information using "/".
Sorting conversations: With our new sorting feature, no conversation will be lost from now on, and you'll always have all conversations in view.
Sending of Gifs: Make chatting more fun now by easily sending GIFs from our Unified Inbox.
Muting of individual inboxes: Focus on what's important and mute individual inboxes with just one click.
Conversation search: Always find everything you're looking for with our new conversation search.
Dynamic buttons for WhatsApp templates: Convert customers even more easily now with dynamic buttons. Already supported in automations, campaigns, and the public API.
Superchat on the go - Our Mobile App 3.0
Better. Faster. More beautiful.
Our mobile app not only performs faster and more reliably but also looks better than ever before, now available in both Dark and Light Mode. Experience its enhanced performance and user-friendliness for yourself.
