You have two options: forward all calls immediately, or only when needed (on no answer or on busy).
⚠️ Prerequisite: access to your 4Com Samsung handset or the Samsung DM Tool (provided by your 4Com technician).
Variant A - All calls immediately to your AI Agent
With your Samsung handset on the hook (not in use), dial 601.
Enter your Superchat number as the destination. Make sure to prefix it with 9 for external numbers (e.g.
9+[Superchat number]).Press the FUNCTION key, then press OK to confirm.
If set up correctly, a forward icon will appear in the top left corner of your handset screen.
To remove the divert at any time, dial 600 with the handset on the hook.
Variant B - Only when needed
Forward on no answer
With your Samsung handset on the hook, dial 602.
Enter your Superchat number as the destination (with the 9 prefix for external numbers).
Press the FUNCTION key, then press OK to confirm.
Calls that ring out unanswered will now be forwarded to your AI Agent.
Forward on Do Not Disturb
With your Samsung handset on the hook, dial 603.
Enter your Superchat number (with the 9 prefix).
Press the FUNCTION key, then press OK to confirm.
To cancel all call forwarding settings at any time, dial 600 with the handset on the hook.
Test
Call your company phone number.
Variant A: the call goes straight to your AI Agent.
Variant B: do not answer, and after the handset rings out the call lands with your AI Agent.