In this section you will find guides for connecting your phone system to your AI-Agent, for example a PBX, a VoIP or cloud system, or a landline/office system. Once the forwarding is set up, your AI-Agent answers incoming calls automatically.
Choosing the right guide
This section is for phone systems (SIP, VoIP, cloud phone systems, landline/office systems).
If you only have a single mobile or a single landline phone without a phone system, use the Connect your phone to your AI-Agent guide instead.
Requirements
Admin access to your phone system, so you can set up the call forwarding.
Your Superchat number as the forwarding target (how to find it is in the next section).
Find your Superchat number
You create your Superchat number directly in Superchat:
Open your AI-Agent and under Go live select Phone.
Click Activate now and then New number.
Enter the phone number your customers use to reach you.
As the type of phone, choose Phone system (for SIP, VoIP, cloud phone systems and landline/office systems).
Select your phone system.
Superchat shows you your Superchat number. Tap Copy.
Always use the Superchat number in international format with +44.
Good to know
The Superchat number is only the internal target of your forward. Your customers keep calling your usual number. Do not share the Superchat number with your customers. Without forwarding set up, the AI-Agent only answers calls when the test environment is active.
How the connection works
You set up a call forward to your Superchat number in your phone system. The AI-Agent then answers the forwarded calls. There are two ways:
Variant A: all calls immediately. Every incoming call goes straight to the AI-Agent. Ideal if the AI-Agent should fully take over.
Variant B: only when needed. Calls go to the AI-Agent only when nobody answers, outside business hours or when the line is busy. Your team answers first, and the AI-Agent only takes over when needed.
Which variant is possible, and how you set it up, depends on your phone system.
General setup (for any phone system)
You always set up the forward in your phone system, not in Superchat. The principle is the same on every system, even if your system does not have its own guide further below yet:
Set up a call forward in your phone system.
Source number: your company number that your customers call.
Target number: your Superchat number (in international format with +44).
The menu items and labels differ by system. If you get stuck, our support will help you set it up.
Find the guide for your system
Choose your phone system and open the matching guide. We walk you through the setup step by step:
3CX
RingCentral
More phone systems will follow. Your system is not listed yet, or you are not sure which one you use? Follow the General setup steps above, or contact support and we will guide you through it.
Test the connection
After setting up, call your number and check whether the AI-Agent answers. You will then find the call in the inbox under AI calls.
FAQ
Which phone systems are supported?
Which phone systems are supported?
Many common phone systems as well as VoIP and cloud systems. Choose your system in this section. If it is not listed yet, follow the general setup steps or our support helps you set it up.
My team should answer first. Is that possible?
My team should answer first. Is that possible?
Yes. Forward only when needed, if your phone system supports it. Your team rings first, and the AI-Agent only takes over when you are not available.
Will my customers now call a different number?
Will my customers now call a different number?
No. Your customers keep calling your usual number. The Superchat number is only the internal forwarding target and is not meant for customers.
Which countries is the AI phone assistant available in?
Which countries is the AI phone assistant available in?
Currently the UK and Germany. More countries will follow.