Superchat

This guide explains how to connect your AI Agent to Daisy Group, covering both analogue/ISDN divert codes and Daisy Hosted Voice (built on the Gamma Horizon platform).

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In Superchat, under your AI Agent's phone settings, enter the Superchat number that should be the destination of the forward.

Set up call diversion to this Superchat number, using the method matching your line type (see below).

Test the forwarding with a real call before going live.

1. In Superchat, under your AI Agent's phone settings, enter the Superchat number that should be the destination of the forward.
2. Set up call diversion to this Superchat number, using the method matching your line type (see below).
3. Test the forwarding with a real call before going live.

Analogue / ISDN lines: Customer Controlled Divert

If you have a Customer Controlled Divert on your line, you set it up by dialling a code directly on the phone connected to that line:

Press *, then type the divert code (e.g. 21 for unconditional divert).

Press *, then type the Superchat number.

1. Press *, then type the divert code (e.g. 21 for unconditional divert).
2. Press *, then type the Superchat number.
3. Press #.

For example, <code>*21*07XXXXXXXXX#</code> would divert all calls unconditionally to that number.

To cancel a divert: press #, type the divert code, then press # again (e.g. <code>#21#</code>).

If you have Smart Divert, you can also set this up from a different landline or mobile, using an access number and a secure PIN:

Dial the access number and wait for the dial tone.

Press *, type the remote divert code.

Press *, type your full phone number.

Press *, type the Superchat number.

1. Dial the access number and wait for the dial tone.
2. Press *, type the remote divert code.
3. Press *, type the PIN.
4. Press *, type your full phone number.
5. Press *, type the Superchat number.
6. Press #.

If you're on Daisy Hosted Voice, forwarding is set up through the Horizon platform, in the same way as a Gamma Horizon setup:

Log in to your Horizon portal and go to Users → List Users.

Locate the user or number you want to set up forwarding for and click Edit.

Click the Call Setup tab, then under Incoming Calls, select Call Handling.

Set When I'm Busy or When I Don't Answer to forward to the Superchat number.

1. Log in to your Horizon portal and go to Users → List Users.
2. Locate the user or number you want to set up forwarding for and click Edit.
3. Click the Call Setup tab, then under Incoming Calls, select Call Handling.
4. Set When I'm Busy or When I Don't Answer to forward to the Superchat number.

Note on caller ID: Daisy has confirmed that when a call is diverted to an external number, the presented caller ID and call record will show a number from the Daisy Hosted Voice range, not necessarily the original caller's mobile number, since successful passthrough depends on the receiving carrier's own handling. If you notice calls arriving without the real caller's number, raise this with Daisy support directly.

Learn how to connect your AI Agent to Daisy Group, covering both analogue/ISDN divert codes and Daisy Hosted Voice.

Setting up your AI Agent with Daisy Group

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Setting up your AI Agent with Daisy Group

Basic setup

Analogue / ISDN lines: Customer Controlled Divert

Smart Divert (setting it up remotely)

Daisy Hosted Voice (Horizon-based)