This guide explains how to connect your AI Agent to B4BC (Best 4 Business Communications), using their VoIPSure platform.
Basic setup
In Superchat, under your AI Agent's phone settings, enter the Superchat number that should be the destination of the forward.
Set up call forwarding in VoIPSure to this Superchat number (see below).
Test the forwarding with a real call before going live.
Honest note: we don't currently have publicly documented, specific steps for configuring call forwarding within the VoIPSure platform's admin interface. VoIPSure supports unlimited UK call forwarding with same-day setup according to B4BC, but the exact menu navigation isn't something we can confirm without access to the platform itself.
Please contact B4BC support directly, or your account manager, to get the exact steps for setting up forwarding to an external number on your specific VoIPSure setup.