This guide explains how to connect your AI Agent to Yay.com.
Basic setup
In Superchat, under your AI Agent's phone settings, enter the Superchat number that should be the destination of the forward.
Set up call forwarding in your Yay.com Dashboard to this Superchat number (see below).
Test the forwarding with a real call before going live.
Where to set it up
Log in to your Yay.com online Dashboard.
Set up conditional call forwarding on your number or extension, entering the Superchat number as the destination. You can base the rule on which number was dialled, extension, or time of day, depending on what you need.
Switching forwarding on the go
If you need to change where calls are forwarded to quickly (e.g. when leaving the office), Yay.com supports Short Codes: go to the Short Code section of your Dashboard, assign a keypad code to the call route you want, and you can then switch forwarding on or off directly from any handset without logging into the Dashboard.
Setting it up directly on the phone device
Alternatively, forwarding can be set directly on most handsets:
Yealink: web configuration utility → Features → Forward&DND, set phone mode to Custom, and enter the Superchat number under Always/Busy/No Answer Forward as needed.
Cisco: Settings → Call Forward, choose the forward type, and enter the Superchat number.