This guide explains how to connect your AI Agent to Splicecom (Maximiser OS).
Basic setup
In Superchat, under your AI Agent's phone settings, enter the Superchat number that should be the destination of the forward.
Set up call forwarding on your Splicecom system to this Superchat number (see below).
Test the forwarding with a real call before going live.
Where to set it up
Splicecom Maximiser systems are managed and administered from a single, platform-independent, web-based management interface. Forwarding rules are configured per user, with these options available:
Forward on No Answer — the call forwards once the user's No Answer Time has elapsed (this ring duration is configurable per user).
Forward on Busy — the call forwards immediately if the user's line is busy.
Set the destination for whichever rule you need to the Superchat number.
If a forwarding destination itself also has Follow Me set, the call can be forwarded on again from there — worth checking this isn't unexpectedly interfering if calls aren't reaching the AI Agent as expected. Your Splicecom installer or reseller can confirm the exact steps and terminology for your specific Maximiser version.