This guide explains how to connect your AI Agent to Spitfire Network Services, covering both the FireSwitch Portal (hosted PBX) and the SIP Hosted PBX web interface.
Basic setup
In Superchat, under your AI Agent's phone settings, enter the Superchat number that should be the destination of the forward.
Set up call forwarding to this Superchat number (see below, depending on your Spitfire product).
Test the forwarding with a real call before going live.
FireSwitch Portal
Log in to the FireSwitch Portal using the credentials issued during setup.
For a specific ring group: find your desired ring group, set Forwarding to Enabled, then enter the Superchat number as the destination.
To apply forwarding based on time of day, go to Configuration → Time Conditions and select the relevant condition. Check how it's incorporated into your call routing by following the call through the system starting from the inbound rules, before making changes.
Note: a divert/forward cannot ordinarily be set directly from an Auto Attendant.
SIP Hosted PBX web interface
Log in to your Spitfire SIP Hosted PBX web interface.
Navigate to Apps → Call Routing.
Set your extension to forward Immediately (Call Forward), On Busy, No Answered, or Not Registered, entering the Superchat number as the destination for whichever condition you need.
If you're not sure which product you're on, or need your login details, Spitfire's support team can be reached on 020 7501 3030 (Mon–Fri, 08:00–17:00).