STARFACE is a phone system. This article shows you step by step how to forward incoming calls to your AI Agent.
You have two options: forward all calls immediately, or only when needed (outside business hours, on no answer, on busy).
⚠️ Prerequisite: admin access to the STARFACE web interface.
Variant A – All calls immediately to your AI Agent
Log in to the STARFACE web interface.
Navigate to Users and open the user whose number you want to forward — or create a new, empty extension used exclusively for forwarding.
Switch to the Forwarding tab.
Select the Always tab and enable the On/Off checkbox.
Enter your Superchat number in the Destination number field. External numbers must be entered in fully qualified format (e.g.
0049...).Click Save.
Variant B – Forward only when needed
Step 1: Set up time-based forwarding (Module)
STARFACE offers the Time-controlled Forwarding module, which lets you configure forwarding based on times and days of the week.
In the STARFACE web interface, go to Modules and open the configuration for Time-controlled Forwarding.
Under Forwarding for, enter the number the forwarding should apply to (your company number).
Under Forwarding periods, enter the times during which calls should be forwarded to your AI Agent (e.g. outside business hours). Example format:
Monday-Friday 18:00-08:00Set the Forwarding destination to Phone number and enter your Superchat number in fully qualified format (e.g.
0049...).Save the configuration.
Step 2: Set up forwarding on no answer
In the STARFACE web interface, open the relevant User or Group.
Switch to the Forwarding tab and select the On no answer tab.
Enable the checkbox and enter your Superchat number as the destination.
Set the desired ring time after which a call counts as unanswered.
Click Save.
Test
Call your company phone number.
Variant A: the call goes straight to your AI Agent.
Variant B: do not answer — after the configured ring time, the call lands with your AI Agent.