n8n (pronounced "n-eight-n") is a workflow automation tool that lets you connect different apps and services together so they can share data and trigger actions automatically. It works by using nodes — each node represents one step in your workflow, such as receiving data, transforming it, or sending it somewhere. You connect nodes together on a visual canvas to build your automation.
How does n8n connect to Superchat?
Superchat connects to n8n via webhooks. A webhook is a way for one application to send data to another in real time, the moment something happens. When you point a Superchat webhook at an n8n workflow, Superchat sends data to n8n whenever a chosen event occurs — such as a new contact being created or a conversation being opened. n8n then carries out whatever steps you have configured next.
When should I use n8n?
n8n is a strong choice in the following situations:
You run high volumes of automations — n8n's cloud plan charges per workflow execution (one complete run, regardless of how many steps it contains). If you self-host n8n on your own server, there are no usage limits at all, meaning costs stay predictable as you scale
You have data privacy or compliance requirements — because n8n can run on your own infrastructure, your data never has to leave your systems
You need custom logic — n8n supports JavaScript and Python, and can connect to virtually any service via its HTTP Request node, even without a pre-built integration
You are building AI-powered workflows — n8n has strong native support for AI automations, including tools like LangChain and self-hosted AI models
FAQs
Do I need a developer to use n8n with Superchat?
Do I need a developer to use n8n with Superchat?
Not necessarily. Basic workflows — such as sending contact data from Superchat to a CRM — can be set up using n8n's visual editor without writing any code. That said, n8n's more advanced features, such as custom logic or connecting to services without a pre-built integration, do benefit from some technical knowledge. If your team has access to a developer, you will be able to get significantly more out of the platform.
What is self-hosting?
What is self-hosting?
Self-hosting means running n8n on your own server or infrastructure, rather than using n8n's managed cloud service. When you self-host, your automation data stays entirely within your own systems and there are no limits on the number of workflows or executions. It does require some technical setup to get started. If you prefer a simpler option, n8n also offers a paid cloud plan that is fully managed for you.
Can I use n8n alongside Zapier or Make?
Can I use n8n alongside Zapier or Make?
Yes. Many teams use more than one automation tool depending on the use case. You might use Zapier for simple, quick-to-set-up connections and n8n for more complex or high-volume workflows. Superchat supports webhooks, which means it can send data to any of these platforms simultaneously or independently.
Is n8n free?
Is n8n free?
n8n's self-hosted version is free to use — you only pay for the server infrastructure you run it on. n8n also offers a paid cloud plan for teams that prefer a fully managed setup, with pricing based on the number of workflow executions per month. You can find the latest pricing on n8n's website.