Superchat

Superchat has three different user roles, Admin, Supervisor and Member. Here is an abstract definition of what each user role is able to see and do in Superchat.

For more information on granular permissions of what each user can view, create, edit and delete, please view the tables further down the article.

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The tables below provide a detailed breakdown of what each role can do across four action types, View, Create, Edit and Delete.

I just upgraded a colleague's admin rights. Why can they not see all inboxes? When you upgrade a member's rights, their access to inboxes is not automatically updated. You need to manually select which inboxes they should now have access to. If the user that has been upgraded is now an admin, they are able to do this themselves.

Learn about the individual user roles and what each role can view, create, update and delete in Superchat.

User Roles and Permissions

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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Roles	Permissions
Admin	Can access, edit and delete all resources and settings in: Automations Campaigns Contact Hub Reviews Settings, including AI Agent Settings Channel Settings Contact Attribute and Contact List Settings Files Inbox Settings Labels Plan and Billing Settings Team Members Templates (Generic and WhatsApp Templates) Webchat Widget Workspace Settings (Company Name, Default Timezone) Team Chat Unified Inbox (all conversations)
Supervisor	Can access Automations (can build and edit automations but not publish automations) Campaigns Contact Hub (cannot create contact exports) Reviews Team Chat Unified Inbox (all conversations)
Member	Can access Contact Hub (cannot create contact exports) Team Chat Unified Inbox (assigned conversations only)

Feature	Member	Supervisor	Admin
Unified Inbox (assigned conversations)	✅	✅	✅
Unified Inbox (all conversations)	❌	✅	✅
Contact Hub	✅	✅	✅
Campaigns	❌	✅	✅
Automations	❌	✅	✅
Reviews	❌	✅	✅
Team Chat	✅	✅	✅
Settings	❌	❌	✅
Analytics	❌	❌	✅
AI Agent	❌	❌	✅
Templates	❌	❌	✅
Files / Drive	❌	❌	✅

Feature	Member	Supervisor	Admin
New conversation	✅ (unless the contact has already had a conversation in an inbox the member cannot access)	✅	✅
Contact	✅	✅	✅
Contact export	❌	❌	✅
Campaigns	❌	✅	✅
Automation	❌	✅	✅
Template	❌	❌	✅
Label	❌	❌	✅
Inbox	❌	❌	✅
AI Agent	❌	❌	✅

Feature	Member	Supervisor	Admin
Contact data	✅	✅	✅
Automation	❌	✅ (cannot publish)	✅
Campaigns	❌	✅	✅
Template	❌	❌	✅
AI Agent	❌	❌	✅
Workspace settings	❌	❌	✅
Channel settings	❌	❌	✅
Team members	❌	❌	✅
Plan & Billing	❌	❌	✅

Feature	Member	Supervisor	Admin
Conversation	❌	✅	✅
Contact	❌	✅	✅
Automation	❌	❌	✅
Campaigns	❌	✅	✅
Template	❌	❌	✅
Label	❌	❌	✅
Inbox	❌	❌	✅
AI Agent	❌	❌	✅
Team member	❌	❌	✅

User Roles and Permissions

Granular Permissions

View

Create

Update / Edit

Delete

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