Superchat

Superchat has three different user roles. Here is an abstract definition of what each user role is able to see and do in Superchat. For granular permissions, please view the articles about individual features.

User Roles and Permissions

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Roles	Permissions
Admin	Can access, edit and delete all resources and settings in: Automations Campaigns Contact Hub Reviews Settings, including AI Agent Settings Channel Settings Contact Attribute and Contact List Settings Files Inbox Settings Labels Plan and Billing Settings Team Members Templates (Generic and WhatsApp Templates) Webchat Widget Workspace Settings (Company Name, Default Timezone) Team Chat Unified Inbox (all conversations)
Supervisor	Can access Automations (can build and edit automations but not publish automations) Campaigns Contact Hub (cannot create contact exports) Reviews Team Chat Unified Inbox (all conversations)
Member	Can access Contact Hub (cannot create contact exports) Team Chat Unified Inbox (assigned conversations only)