Get Started: Superchat Account Setup

This article serves as a guide for the independent technical setup of your Superchat account. Here, you’ll find all the articles needed for the optimal setup of Superchat. Please go through the following steps one by one, and, if necessary, take your time reading the linked articles.

First, you will need to create link your WhatsApp account to Superchat. The following article provides a step-by-step guide on how to connect it via API:
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We would always recommend setting up your account via API connection, however, if you would like to connect Superchat via WhatsApp Coexistence (which allows you to utilise the WhatsApp API and Business App simultaneously), you can find the tutorial here:

After connecting the number, scan the QR code that is displayed at the end and send yourself a test message.

In the next steps, we’ll explain how to optimally set up your Superchat account.

Inboxes in Superchat are where you talk to customers and can be easily customised to fit your specific needs. Please find more information in the following articles:

This articles explain how to grant other users access to your Superchat account and assign them specific roles. You can find instructions and more information here:

WhatsApp templates are an essential part of using Superchat. These are required to proactively message your contacts, such as for sending newsletters. Additionally, they must be used if more than 24 hours have passed since the last message from the contact.

The following articles provide a more detailed explanation of the templates, including instructions on why they are necessary, how to create them, and a breakdown of the associated costs:

With campaigns, you can message multiple contacts at once, for example, to inform existing customers about a new offer.

Make sure to obtain opt-in consent from your contacts before proactively messaging them to confirm that they agree to receive such messages.

How to set up campaigns and collect opt-ins can be found in the following articles:

Automations can significantly ease your workday. Many processes can be automated, which can be relevant in areas such as recruiting, sales, or customer support.
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In the following articles, you can get a more detailed overview of automations:

Additionally, it is also possible to connect Superchat with your systems through integrations such as Zapier. For example, you can automatically send an appointment confirmation via WhatsApp to your customers when someone books an appointment through your calendar. We provide a series of articles that you can view here:

With our AI agent, you can create your own AI that will handle communication with your customers. If you're interested in this, please check out the articles below:

What can I do if I have any questions after onboarding or even during it?