This guide explains how to connect your AI Agent to Focus Group, using their Focus Horizon phone system.
Good to know: Focus Horizon is built on the same underlying Gamma Horizon platform used by several other UK telecoms providers. If you can't find your exact login, the steps below should still apply, just under Focus Group's own branded portal.
Basic setup
In Superchat, under your AI Agent's phone settings, enter the Superchat number that should be the destination of the forward.
Set up call forwarding in Focus Horizon to this Superchat number (see below).
Test the forwarding with a real call before going live.
Where to set it up
Log in to your Focus Horizon portal.
Go to Users → List Users and locate the user or number you want to set up forwarding for, then click Edit.
Click the Call Setup tab, then under Incoming Calls, select Call Handling.
Set When I'm Busy or When I Don't Answer to forward to the Superchat number.
Users can also set up their own forwarding rules directly by logging into Horizon themselves and selecting Call Setup → Incoming Call Handling.
Using Horizon with Microsoft Teams
If your business uses Horizon for Microsoft Teams (direct routing), calls typically still route through the underlying Horizon platform, so the same forwarding setup above applies at the Horizon level.