This guide explains how to connect your AI Agent to CircleLoop.
Basic setup
In Superchat, under your AI Agent's phone settings, enter the Superchat number that should be the destination of the forward.
Set up call redirection in CircleLoop to this Superchat number (see below).
Test the forwarding with a real call before going live.
Where to set it up
Click the cog icon to open Settings, then go to Calls.
Choose to redirect your incoming calls: select the option to redirect to a number rather than a user, team, or menu (this may also be called a Number Device, found under Settings → Devices → Add, or Settings → Users → [User Name] → Number Device).
Enter the Superchat number.
Set how long calls should ring before being redirected.
Good to know: when you forward calls out of CircleLoop this way, CircleLoop can no longer automatically show on your screen that a call is a business call rather than a personal one, since it's no longer being answered via the app. If you want to distinguish these, CircleLoop offers an Announce Calls option, which plays a short message ("you have a call, please press 1 to accept it") before connecting — this also prevents forwarded callers from landing in your personal voicemail if you don't answer.