This guide explains how to connect your AI Agent to Xelion.
Basic setup
In Superchat, under your AI Agent's phone settings, enter the Superchat number that should be the destination of the forward.
Set up call routing in Xelion to this Superchat number (see below).
Test the forwarding with a real call before going live.
Where to set it up
Xelion routes calls through callflows, configured in the admin area (labelled Beheer in the Dutch-language interface):
Open the Xelion admin application and log in with your administrator credentials.
Go to the callflow you want to edit (this determines which numbers/departments the rule applies to).
Add or edit a destination in the callflow so that calls route to the Superchat number, either directly or under a specific schedule (day/night stand) or menu option.
If a call disconnects immediately instead of reaching the Superchat number, check that: the callflow actually has a destination configured (not just a schedule or menu with nothing behind it), the day/night schedule is pointing to the correct callflow, and any menu option you're relying on has at least one option configured.
Xelion's interface and menu names can appear in Dutch or English depending on your account's language setting. Your Xelion reseller or administrator can confirm the exact steps for your specific setup.