This guide explains how to connect your AI Agent to Gamma Horizon.
Basic setup
In Superchat, under your AI Agent's phone settings, enter the Superchat number that should be the destination of the forward.
Set up call forwarding in Horizon to this Superchat number (see below).
Test the forwarding with a real call before going live.
Setting it up as an administrator
Log in to the Gamma Portal and go to Provisioning and Service Management → Hosted → Horizon → Horizon Manage Company.
Select your account, then use the Actions button and select Login to Horizon for the company you want to manage.
Go to Users → List Users, locate the user you want to set up forwarding for, and click Edit.
Click the Call Setup tab, then under Incoming Calls, select Call Handling.
Set When I'm Busy (forwards while on another call) or When I Don't Answer (forwards after a set number of rings) to the Superchat number.
Setting it up as a user
Users can also set their own forwarding rules directly: log in to Horizon, select Call Setup, and the Incoming Call Handling option will be selected automatically.
Forwarding for a main company number (Hunt Group)
If the number is the main company number sitting on a Hunt Group rather than an individual user:
Select Edit next to Call Forwarding for the Hunt Group.
Enter the Superchat number in the Forward To box and click Save.
Click Activate against the Call Forwarding option to turn it on.
You must be logged in as the Administrator, not a standard User, to change Hunt Group forwarding. Remember to Deactivate it again once you no longer need it, and reactivate any Scheduling that was previously in use.
Call Forwarding Selective
If a user has Connect, they can set different forwarding rules depending on whether their mobile or fixed number was called — this is called Call Forwarding Selective, available under the same Call Setup area.