Troubleshooting: Migration

WhatsApp Display Name is Not Verified

• When does this error occur?

  • Not verified by Meta

  • WhatsApp display name rejected by Meta

• How to fix it?

  • Check if you are already Meta verified: Submit Meta Verification

  • Check WhatsApp display name rejection: Change WhatsApp Display Name

I am Unable to Disable the Two-Step Verification

• When does this error occur?

  • Sometimes the provided link doesn’t work

• How do I fix the issue?

  • Log in to your 360Dialog Account

  • Click on your Account Name in the top right corner, and select Support

  • Create a Ticket and your phone number.

  • Write: “Please deactivate the authentication in two steps for all numbers for this account.” (Warning: to send out the Ticket, it is mandatory to write at least 140 characters)

I am Unable to Log in to Facebook

• I do have access to my Login Details and the 2 Factor-Authentication, but can't proceed on Facebook

  • Error message: “This action is currently unavailable.” Wait for the specified minutes.

  • SMS code not received: Reload the page and retry. (If you request the Code too often, Facebook might block your access temporarily)

• I have no access to my authentication method

  • Manage two-factor authentication methods here, if logged into any device.

• I Forgot the account linked to Superchat’s WhatsApp number

  • Consider the associated Facebook Business Manager account.

  • Attempt to log in with possible accounts.

  • Use Facebook’s “Find Your Account” page if necessary.

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