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I am not receiving Facebook messages

To retrieve Facebook messages in your inbox (after a connection error), reconnect Superchat with Facebook.

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Step-by-step guide:

  1. Open your private Facebook profile

  2. Go to your Settings, navigate to Business Integrations

  3. Click on "view and edit" for Superchat

  4. Tick all access permissions and select the corresponding Facebook page

  5. Now go to Superchat

  6. Proceed to your Settings

  7. Navigate to Inboxes

  8. Add Facebook again (do not delete!) to refresh the access permissions