This guide explains how to connect your AI Agent to Soho66.
Basic setup
In Superchat, under your AI Agent's phone settings, enter the Superchat number that should be the destination of the forward.
Set up call forwarding in your Soho66 Routing Wizard to this Superchat number (see below).
Test the forwarding with a real call before going live.
Using the Routing Wizard
All call forwarding and routing in Soho66 is handled through the Routing Wizard, which each number has its own copy of:
Log in at My Soho.
Under My Services, click Your Numbers, then click the number you want to set up.
About halfway down the page, click the Routing Wizard button.
From the routing options, choose "Send the call to one or more internal/external destinations".
Enter the Superchat number as the destination (each full number goes on its own line if you're entering more than one).
Decide what happens if the call isn't answered: finish by sending to voicemail, or choose a further routing step.
The Routing Wizard will keep asking for the next step until you define one that finishes the routing. It only moves to a later step if the previous one goes unanswered.
Caller ID
The number presented when a call is forwarded to you can be substituted with one of the numbers on your account — worth checking this setting if you want the AI Agent to see a consistent, recognisable number rather than your main Soho66 number by default.
Forwarding to an external number (like your Superchat number) is charged at Soho66's standard call rates, so make sure you have credit available or Direct Debit set up on your account before testing.