Contact attributes let you store and organise important information about your contacts - so you can personalise conversations, build better filters, and run targeted WhatsApp newsletter campaigns.
Why should I use contact attributes?
Use contact attributes in Superchat to:
Save key details about each contact (beyond just their name and phone).
Filter and segment contacts more precisely based on stored values.
Personalise interactions by pulling in saved information (e.g., preferences, signup date, industry).
Who can manage and use contact attributes?
Role | Permission |
Admin | Can create, view and delete contact attributes Can view and edit contact attributes values for contacts |
Supervisor | Can view and edit contact attributes values for contacts |
Member | Can view and edit contact attributes values for contacts |
Which contact attributes and data types are supported?
There are standard contact attributes, custom contact attributes and contact handles in Superchat. Standard attributes and contact handles cannot be renamed or deleted, while custom attributes can.
Standard Attributes are:
First Name
Last Name
Gender
Contact Handles are:
Email Address
Phone Number
Instagram Handle (read-only)
Custom Contact Attributes are individually created by yourself for your workspace and can have the following data types:
Text
Number
Date
Date and Time
Single-Select
Multi-Select
Create and manage contact attributes
To create a new contact attribute:
1. Go to Settings → Contacts → Contact Attributes.
2. Click New Contact Attribute.
3. Enter the name and select the data type (choosing the right one is important for filtering later).
Each contact attribute has:
A name (e.g., “Customer ID”, “Plan Type”).
A data type (choose carefully, as this affects filtering):
Text (text)
Number (enables range filters, like “greater than 50”; use
textif you have numbers (eg. order numbers) that start with "0")Single-Select (choose one value from a list)
Multi-Select (choose multiple values from a list)
Date (filter by specific dates)
Date + Time (filter by timestamps)
To edit or delete a contact attribute, click the corresponding edit or delete icon next to it.