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Add Instagram Conversation starters

List the most common asked questions for customers to choose from when they reach out to you via Instagram.

Icebreaker overview

Instagram conversation starters (icebreakers) allow contacts to send you preset messages. These are displayed when someone wants to chat with you on Instagram for the first time.
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Disclaimer: Icebreakers are only displayed when the chat is opened for the first time.

 

Setting up conversation starters and combining them with Automations

Up to 4 icebreakers can be created for each Instagram channel, whereby each icebreaker can contain a maximum of 80 characters. Please note that emojis are currently not supported.

 

Watch the following video on how to create the conversation starters and navigate the conversation by implementing them into your automations.

 

  1. Navigate to the settings via your profile picture at the top right.
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  2. Choose an inbox, in which you have connected Instagram. Now click on Instagram.
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  3. Here you can find the Icebreakers.


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If you have set up the conversation starters for Instagram, the Icebreakers for WhatsApp are the next logical next step!

 

Set up WhatsApp Icebreakers.