# Superchat Hilfe

> Wie können wir dir helfen?

## English

### Get Started

- [Get Started: Superchat Account Setup](https://help.superchat.com/en/articles/203388-get-started-superchat-account-setup.md): Connecting a WhatsApp Number. Setting up Superchat. Technical Setup. Start using Superchat immediately.
- [How to connect communication channels with Superchat](https://help.superchat.com/en/articles/19135-how-to-connect-communication-channels-with-superchat.md): An overview of all the communication channels you can add to Superchat.
- [How to set up business hours](https://help.superchat.com/en/articles/27272-how-to-set-up-business-hours.md): Learn how to set up your business hours, send an out-of-office message and configure automations to run outside of office hours.
- [Get Support, Learn, and Stay Connected](https://help.superchat.com/en/articles/396633-get-support-learn-and-stay-connected.md): How to find support, tutorials, webinars, community, privacy docs, feature requests, bug reports, and beta access for Superchat users.

### Channels

- [Switching from WhatsApp API to Coexistence](https://help.superchat.com/en/articles/660232-switching-from-whatsapp-api-to-coexistence.md): How to switch your WhatsApp number from a standard API connection to WhatsApp Coexistence, including what to expect during the transition.
- [Best practice: Warming up your WhatsApp number](https://help.superchat.com/en/articles/661504-best-practice-warming-up-your-whatsapp-number.md): How to increase your messaging volume on a new WhatsApp number and protect your quality rating.
- [Troubleshooting: Reconnect your Cloud Direct number](https://help.superchat.com/en/articles/753727-troubleshooting-reconnect-your-cloud-direct-number.md): Steps to reconnect a WhatsApp Cloud Direct \(API\) number that has lost its connection to Meta, plus common reasons this can happen.
- [Troubleshooting: “Message could not be delivered” on WhatsApp](https://help.superchat.com/en/articles/600406-troubleshooting-message-could-not-be-delivered-on-whatsapp.md): What to do when a message is undeliverable via WhatsApp.
- [WhatsApp Media Sizes & Formats](https://help.superchat.com/en/articles/701423-whatsapp-media-sizes-formats.md): The correct image, video, and file specifications for every media type you're likely to use in Superchat — including profile pictures, carousels, and documents.
- [Claim a WhatsApp username for your business](https://help.superchat.com/en/articles/681834-claim-a-whatsapp-username-for-your-business.md): Learn how to claim a username for your WhatsApp business number in Superchat, and understand the format rules and restrictions that apply.
- [WhatsApp Usernames](https://help.superchat.com/en/articles/681826-whatsapp-usernames.md): Understand how usernames work for your business and your contacts in Superchat.
- [Merge duplicate WhatsApp conversations](https://help.superchat.com/en/articles/682142-merge-duplicate-whatsapp-conversations.md): Learn how to handle cases where the same contact appears twice in your inbox — once via phone number and once via WhatsApp username — and how to merge them into one.
- [How to Reserve and Manage Your Username on WhatsApp Business Platform](https://help.superchat.com/en/articles/727225-how-to-reserve-and-manage-your-username-on-whatsapp-business-platform.md): Learn how to reserve, change, and delete your business username on the WhatsApp Business Platform via WhatsApp Manager.
- [New WhatsApp pricing from Meta starting October 1, 2026](https://help.superchat.com/en/articles/769350-new-whatsapp-pricing-from-meta-starting-october-1-2026.md): Starting October 1, 2026, Meta is charging for service messages: €0.0456 per message in Germany, lower in other markets.
- [How to change your WhatsApp display name](https://help.superchat.com/en/articles/28837-how-to-change-your-whatsapp-display-name.md): How to edit or change your WhatsApp display name in the WhatsApp Manager and request its review through Meta.
- [How to connect a WhatsApp Business API channel](https://help.superchat.com/en/articles/143639-how-to-connect-a-whatsapp-business-api-channel.md): How to connect a WhatsApp channel with Superchat using the API.
- [How to set up WhatsApp Coexistence](https://help.superchat.com/en/articles/515557-how-to-set-up-whatsapp-coexistence.md): Continue working in the WhatsApp app whilst also benefiting from Superchat’s features. Learn how to connect a channel/reconnect a channel after disconnection.
- [How should I connect Superchat with WhatsApp?](https://help.superchat.com/en/articles/634378-how-should-i-connect-superchat-with-whatsapp.md): How is your number currently connected with WhatsApp and what option should you select in the WhatsApp setup flow?
- [How to edit your WhatsApp profile picture and business information](https://help.superchat.com/en/articles/30113-how-to-edit-your-whatsapp-profile-picture-and-business-information.md): Add a new avatar to WhatsApp and customise your WhatsApp business information within Superchat.
- [How to create WhatsApp QR-Codes & links](https://help.superchat.com/en/articles/15005-how-to-create-whatsapp-qr-codes-links.md): How to create your own click-to-chat links and QR codes that put customers directly in contact with you via WhatsApp.
- [Best Practice: Connect WhatsApp Click-to-Chat with Google Business](https://help.superchat.com/en/articles/369116-best-practice-connect-whatsapp-click-to-chat-with-google-business.md): How do I connect my Google account with WhatsApp? Linking WhatsApp and Google. Forward directly from Google to WhatsApp.
- [How to create your Meta Business Account](https://help.superchat.com/en/articles/14980-how-to-create-your-meta-business-account.md): Learn how to access Meta Business Suite \(and therefore access your Meta Business Portfolio\)
- [Check if you have Meta Business Portfolio admin access](https://help.superchat.com/en/articles/691997-check-if-you-have-meta-business-portfolio-admin-access.md): How to quickly check whether you have admin access to your Meta Business Portfolio and what to do if you don't.
- [How to navigate the Meta Business Suite](https://help.superchat.com/en/articles/14979-how-to-navigate-the-meta-business-suite.md): Learn the basics of the Meta Business Suite
- [What is the difference between a Facebook Page, a Facebook Account and a Meta Business Account?](https://help.superchat.com/en/articles/14978-what-is-the-difference-between-a-facebook-page-a-facebook-account-and-a-meta-business-account.md): Understand the differences between the various Meta accounts, including the features of each account type.
- [What is the difference between a Meta Business Account, a WhatsApp account, and a WhatsApp profile?](https://help.superchat.com/en/articles/14990-what-is-the-difference-between-a-meta-business-account-a-whatsapp-account-and-a-whatsapp-profile.md): Understand how they relate to each other and why they matter when connecting WhatsApp to Superchat.
- [How to submit a Meta Business Account Verification](https://help.superchat.com/en/articles/14982-how-to-submit-a-meta-business-account-verification.md): How to verify your business in the Meta Business Suite.
- [How to request a Meta Review/Appeal](https://help.superchat.com/en/articles/20417-how-to-request-a-meta-review-appeal.md): Your WhatsApp or Facebook business account has been restricted or blocked? Here's how to submit a Meta review.
- [Best Practice: How to reach the highest Meta Tier for Newsletters](https://help.superchat.com/en/articles/96511-best-practice-how-to-reach-the-highest-meta-tier-for-newsletters.md): Increase Meta Tier. Increase the limit of sendable messages. How do I increase my conversation limit?
- [How Meta assesses the quality of your WhatsApp number](https://help.superchat.com/en/articles/86294-how-meta-assesses-the-quality-of-your-whatsapp-number.md): Find an explanation and overview of the quality assessment for your WhatsApp Business accounts.
- [Facebook & Meta Account Access: Login & Admin Rights](https://help.superchat.com/en/articles/101725-facebook-meta-account-access-login-admin-rights.md): To connect Meta channels in Superchat \(such as the WhatsApp Business API\), you need a working Facebook login, the correct access rights in your Meta Business Account, and \(depending on your setup\) ...
- [How to delete your WhatsApp number in the Meta Business Suite](https://help.superchat.com/en/articles/14996-how-to-delete-your-whatsapp-number-in-the-meta-business-suite.md): How to delete a WhatsApp number \(how to delete a Superchat number\).
- [WhatsApp Business API: Pricing & Billing](https://help.superchat.com/en/articles/166145-whatsapp-business-api-pricing-billing.md): What are additional conversation costs and how are they invoiced by Meta? Find out more here.
- [How to create Lead Forms in Meta Ads](https://help.superchat.com/en/articles/607927-how-to-create-lead-forms-in-meta-ads.md): Find out how to create lead form ads in Meta.
- [How to connect Meta Lead Ads with Superchat using Zapier](https://help.superchat.com/en/articles/607991-how-to-connect-meta-lead-ads-with-superchat-using-zapier.md): You can connect Meta Lead Ads \(Facebook Lead Ads\) with Superchat using Zapier to automatically send a WhatsApp message when a new lead submits a form.
- [Prepare Your Meta Business Account Before Your Onboarding Call](https://help.superchat.com/en/articles/754292-prepare-your-meta-business-account-before-your-onboarding-call.md): If you're creating a new Meta Business/WhatsApp account, do it before your onboarding call - new accounts are often blocked immediately, and resolving it can take up to a day.
- [Get Started: WhatsApp Templates](https://help.superchat.com/en/articles/25035-get-started-whatsapp-templates.md): How to create a WhatsApp template and message customers outside the 24-Hour customer care window.
- [Why are the links in my WhatsApp template not clickable?](https://help.superchat.com/en/articles/32302-why-are-the-links-in-my-whatsapp-template-not-clickable.md): Find out why the links in your WhatsApp template are not clickable for your contacts.
- [WhatsApp Templates - How do variables and wildcards work?](https://help.superchat.com/en/articles/15002-whatsapp-templates-how-do-variables-and-wildcards-work.md): Understand how text variables work and how to use wildcards.
- [What to do if your WhatsApp Template is rejected](https://help.superchat.com/en/articles/30234-what-to-do-if-your-whatsapp-template-is-rejected.md): How to deal with Meta rejecting your Whatsapp template.
- [Utility Templates vs. Marketing Templates](https://help.superchat.com/en/articles/571225-utility-templates-vs-marketing-templates.md): Understand the differences between Meta's utility and marketing templates, when to use which type and why it matters.
- [Troubleshooting: I'm not receiving any WhatsApp messages anymore](https://help.superchat.com/en/articles/21308-troubleshooting-i-m-not-receiving-any-whatsapp-messages-anymore.md): I am not receiving Whats App messages anymore. Messages are not shown in my Inbox anymore.
- [I'm not receiving the Meta verification code](https://help.superchat.com/en/articles/14986-i-m-not-receiving-the-meta-verification-code.md): What to do if the WhatsApp verification code does not arrive.
- [How to delete WhatsApp Business-Account](https://help.superchat.com/en/articles/15003-how-to-delete-whatsapp-business-account.md): Learn how to delete the number in the Whats App Business-App, so you can add the number in the Business API.
- [How to change a number in the WhatsApp Business App](https://help.superchat.com/en/articles/14998-how-to-change-a-number-in-the-whatsapp-business-app.md): Learn how to change your WhatsApp Business app number.
- [Optimizing MP4 Files for Video Processing](https://help.superchat.com/en/articles/98656-optimizing-mp4-files-for-video-processing.md): here you get all the information, how to optimize MP4 Files for the Processing of Videos!
- [Troubleshooting: Your account has been locked](https://help.superchat.com/en/articles/551743-troubleshooting-your-account-has-been-locked.md): Learn what action to take when you receive the error message 'The account has been locked.'
- [Troubleshooting: Reconnecting Your WhatsApp Coexistence Channel](https://help.superchat.com/en/articles/726525-troubleshooting-reconnecting-your-whatsapp-coexistence-channel.md): Step-by-step guide to reconnect a WhatsApp Coexistence channel that has lost its connection to Meta.
- [How to create ads with WhatsApp CTA button](https://help.superchat.com/en/articles/30582-how-to-create-ads-with-whatsapp-cta-button.md): Learn how to use WhatsApp CTA buttons in an ad to lead your customers directly to your WhatsApp channel.
- [How do I submit an application for an Official Business Account on WhatsApp?](https://help.superchat.com/en/articles/40871-how-do-i-submit-an-application-for-an-official-business-account-on-whatsapp.md): How to obtain a blue checkmark on WhatsApp.
- [What is the difference between the WhatsApp Business App and the WhatsApp Business API \(Platform\)?](https://help.superchat.com/en/articles/30586-what-is-the-difference-between-the-whatsapp-business-app-and-the-whatsapp-business-api-platform.md): Understand the differences between the WhatsApp Business App and the API \(Business Platform\).
- [Explained: Customer Care Window](https://help.superchat.com/en/articles/36188-explained-customer-care-window.md): Learn about the 24-hour customer care window and why you need to use WhatsApp templates.
- [Adding a WhatsApp Button to Your Facebook Page](https://help.superchat.com/en/articles/82970-adding-a-whatsapp-button-to-your-facebook-page.md): Learn how to add a WhatsApp Call-To-Action-Button to your Facebook Page.
- [Add WhatsApp Icebreakers](https://help.superchat.com/en/articles/144166-add-whatsapp-icebreakers.md): Set up an Ice breaker. Define Icebreakers. How do I connect a conversation starter to an automation?
- [Best Practice: Useful Superchat Shortcuts for Your Daily Work](https://help.superchat.com/en/articles/355722-best-practice-useful-superchat-shortcuts-for-your-daily-work.md): How to use Superchat shortcuts. Keyboard shortcuts for faster workflows. Use Superchat key combinations.
- [Connecting your Facebook page to your Meta Account](https://help.superchat.com/en/articles/84987-connecting-your-facebook-page-to-your-meta-account.md): Here you can find detailed instructions on how to connect your WhatsApp Business number and Facebook page In Meta.
- [WhatsApp Spam Suspicion & Policy Enforcement Overview](https://help.superchat.com/en/articles/530124-whatsapp-spam-suspicion-policy-enforcement-overview.md): A summary of everything you need to know about spam suspicion cases on Meta/WhatsApp.
- [What are Unapproved Automations](https://help.superchat.com/en/articles/531130-what-are-unapproved-automations.md): Learn what Meta defines as unapproved automations and how they can affect your messaging capabilities.
- [How do I connect Instagram?](https://help.superchat.com/en/articles/14900-how-do-i-connect-instagram.md): Connect Instagram Direct Messages with Superchat. Connect Instagram Business Account to Superchat.
- [How do I check if I have a Business Account on Instagram?](https://help.superchat.com/en/articles/14908-how-do-i-check-if-i-have-a-business-account-on-instagram.md): Messages from Instagram aren't arriving in Superchat because you don't have an Instagram Business Profile? Here's how to create one!
- [How can I get Instagram messages in Superchat?](https://help.superchat.com/en/articles/56783-how-can-i-get-instagram-messages-in-superchat.md): Not receiving Instagram messages? Here's how you can check that Superchat has access to Instagram messages.
- [How to add a WhatsApp Button to your Instagram Account](https://help.superchat.com/en/articles/82984-how-to-add-a-whatsapp-button-to-your-instagram-account.md): A step-by-step guide on how to add a call-to-action button to your Instagram business profile.
- [Add Instagram Conversation starters](https://help.superchat.com/en/articles/159554-add-instagram-conversation-starters.md): List the most common asked questions for customers to choose from when they reach out to you via Instagram.
- [What features does Superchat support for Instagram?](https://help.superchat.com/en/articles/676037-what-features-does-superchat-support-for-instagram.md): What you can and can't do with Instagram in Superchat.
- [What is Live Chat?](https://help.superchat.com/en/articles/124272-what-is-live-chat.md): What the Live Chat is, what it can do, and how to make the most of it alongside other Superchat features.
- [Get Started: Live Chat](https://help.superchat.com/en/articles/123884-get-started-live-chat.md): Learn how to create and use our Live Chat. Add Live Chat to Web Widget. Set up Live Chat channel.
- [Identifying Live Chat contacts with automations](https://help.superchat.com/en/articles/136513-identifying-live-chat-contacts-with-automations.md): Learn how you can easily identify contacts from the live chat with the help of automations
- [Best Practice: Tracking of Livechat contacts](https://help.superchat.com/en/articles/327284-best-practice-tracking-of-livechat-contacts.md): Find out how contacts are reaching your live chat. Tracking live chat contacts. Data privacy in tracking.
- [Best Practice: Live Chat and Automations](https://help.superchat.com/en/articles/138652-best-practice-live-chat-and-automations.md): Learn how to make the Live Chat even more powerful with automations and process all incoming enquiries efficiently.
- [Create and manage the Live Chat channel](https://help.superchat.com/en/articles/406758-create-and-manage-the-live-chat-channel.md): Learn how to set up, customise, and manage the Live Chat channel in Superchat.
- [Email channel functions in Superchat](https://help.superchat.com/en/articles/212963-email-channel-functions-in-superchat.md): How do I add an email channel? What can I do with email on Superchat?
- [Set Up Email: IMAP/SMTP](https://help.superchat.com/en/articles/91783-set-up-email-imap-smtp.md): Here’s how you can link any email address with Superchat using IMAP/SMTP and connect it to any inbox.
- [Get Started: Email](https://help.superchat.com/en/articles/14903-get-started-email.md): Learn how to connect your email address with Superchat.
- [How to Set Up an Email Signature](https://help.superchat.com/en/articles/14919-how-to-set-up-an-email-signature.md): Create a new email signature or import an existing one into Superchat.
- [How do I connect Facebook Messenger with Superchat](https://help.superchat.com/en/articles/14904-how-do-i-connect-facebook-messenger-with-superchat.md): Link your Facebook messenger with Superchat. Connect Facebook Page to Superchat.
- [How to enable/disable messaging to my Facebook page](https://help.superchat.com/en/articles/44322-how-to-enable-disable-messaging-to-my-facebook-page.md): How to get Facebook messenger messages to your Facebook page
- [I am not receiving Facebook messages](https://help.superchat.com/en/articles/21387-i-am-not-receiving-facebook-messages.md): How to retrieve Facebook messages in your inbox by reconnecting Superchat with Facebook. What to do if Facebook messages aren't working.
- [Get Started: Add SMS via Twilio](https://help.superchat.com/en/articles/304900-get-started-add-sms-via-twilio.md): Learn how to connect your SMS channel via Twilio.
- [How to connect Telegram to Superchat](https://help.superchat.com/en/articles/14906-how-to-connect-telegram-to-superchat.md): How to connect Telegram with Superchat and add it as a communication channel.
- [How to edit your Telegram profile](https://help.superchat.com/en/articles/14913-how-to-edit-your-telegram-profile.md): Learn how to change your Telegram profile picture and description via bot commands here.
- [How do I get the Telegram Token or Bot ID?](https://help.superchat.com/en/articles/14901-how-do-i-get-the-telegram-token-or-bot-id.md): How do I get a Telegram Token? Where do I find the Bot ID? Linking Telegram with Superchat.
- [Overview of all file sizes](https://help.superchat.com/en/articles/27287-overview-of-all-file-sizes.md): Maximum file sizes, character limits, and available file formats for WhatsApp, Instagram, Facebook, Telegram & SMS.

### Inbox

- [Store and view files in the Superchat Drive](https://help.superchat.com/en/articles/396906-store-and-view-files-in-the-superchat-drive.md): Learn how to upload, organise, and access files that you want to re-use across campaigns, automations or even different messages.
- [Schedule Messages in the Unified Inbox](https://help.superchat.com/en/articles/409828-schedule-messages-in-the-unified-inbox.md): Learn how to schedule messages in Superchat so they’re sent at the perfect time - even if you’re not online.
- [Internal Notes: Collaborate in the Unified Inbox](https://help.superchat.com/en/articles/409878-internal-notes-collaborate-in-the-unified-inbox.md): Learn how to use internal notes in Superchat to document conversations and communicate with teammates directly in the inbox - without customers seeing it.
- [Command Menu: Quick Actions in the Unified Inbox](https://help.superchat.com/en/articles/409879-command-menu-quick-actions-in-the-unified-inbox.md): Learn how to use the Command Menu \(Cmd/Ctrl + K\) to move faster in the Unified Inbox. It lets you manage chats without touching the mouse — everything happens straight from your keyboard.
- [Start a New Conversation](https://help.superchat.com/en/articles/409885-start-a-new-conversation.md): Learn how to start a new conversation from the Unified Inbox.
- [Working with Attachments in the Unified Inbox](https://help.superchat.com/en/articles/409889-working-with-attachments-in-the-unified-inbox.md): Learn how to work with attachments \(images, PDFs, documents, videos\) in the Unified Inbox. You can easily preview, download, and manage files shared within conversations.
- [Bulk Actions: Manage Multiple Conversations at Once](https://help.superchat.com/en/articles/409922-bulk-actions-manage-multiple-conversations-at-once.md): Learn how to use bulk actions in the Unified Inbox to manage multiple conversations more efficiently. Bulk actions let you apply the same operation to several conversations at the same time, saving...
- [Working with Inboxes in Superchat](https://help.superchat.com/en/articles/409926-working-with-inboxes-in-superchat.md): Inboxes in Superchat are the foundation for organizing your communication. Think of them as folders for channels. They help you keep control when working across different departments, locations, or...
- [Conversation Status: Stay Organised with Open, Snoozed, and Done](https://help.superchat.com/en/articles/410120-conversation-status-stay-organised-with-open-snoozed-and-done.md): Learn how to keep your inbox tidy and make sure no customer request is ever forgotten. In Superchat, every conversation has one of three statuses: Open, Snoozed, or Done.
- [AI Calls: All your AI agent's calls in one place in your inbox](https://help.superchat.com/en/articles/713055-ai-calls-all-your-ai-agent-s-calls-in-one-place-in-your-inbox.md): See all calls handled by your AI agent — with summary, recording and transcript, directly in your inbox.
- [Labels: Categorise and Organise Conversations](https://help.superchat.com/en/articles/395399-labels-categorise-and-organise-conversations.md): Learn how to create and manage labels in Superchat to keep conversations organised and make it easier for your team to work with chats.
- [How do I send a message?](https://help.superchat.com/en/articles/14928-how-do-i-send-a-message.md): How to send a new message to a contact in Superchat.
- [How to send an automatic welcome message](https://help.superchat.com/en/articles/14929-how-to-send-an-automatic-welcome-message.md): Set up automatic messages. Setting up an out-of-office message. Set up opening hours. Automatically reply to messages.
- [FAQ - Inbox](https://help.superchat.com/en/articles/14934-faq-inbox.md): Frequently asked questions about Superchat's Inbox section and its features.
- [Draft Messages: Save and Manage Unfinished Replies](https://help.superchat.com/en/articles/409870-draft-messages-save-and-manage-unfinished-replies.md): Learn how to create, edit, and manage draft messages in Superchat’s Unified Inbox. Drafts let you pause and pick up conversations without losing context.
- [General Templates](https://help.superchat.com/en/articles/516683-general-templates.md): Understand the basics of General Templates.
- [Start conversations in Superchat from anywhere using the Superchat Link](https://help.superchat.com/en/articles/44773-start-conversations-in-superchat-from-anywhere-using-the-superchat-link.md): Start or navigate to conversations in Superchat from your CRM, e-shop system or support software using the Superchat Link.
- [Best Practice: Conversation Views](https://help.superchat.com/en/articles/253784-best-practice-conversation-views.md): Learn how to set up conversation filters and save filters.

### Automations

- [Get Started: Automations](https://help.superchat.com/en/articles/531106-get-started-automations.md): Automations help you run recurring tasks in Superchat automatically – without having to intervene manually.
- [Automations for advanced users](https://help.superchat.com/en/articles/531408-automations-for-advanced-users.md): Master complex automation scenarios - from multi-channel flows to intelligent automation control
- [Debugging automations and fixing errors](https://help.superchat.com/en/articles/531443-debugging-automations-and-fixing-errors.md): Find and solve problems in your automations quickly and reliably
- [Understanding triggers](https://help.superchat.com/en/articles/531177-understanding-triggers.md): The starting point of every automation - understand when you need which trigger
- [Filters & Conditions](https://help.superchat.com/en/articles/531258-filters-conditions.md): Control your automation with precise conditions
- [Message Nodes](https://help.superchat.com/en/articles/532722-message-nodes.md): Communicate with your customers - from simple messages to interactive WhatsApp elements
- [Action Nodes](https://help.superchat.com/en/articles/531384-action-nodes.md): Automate actions in Superchat – from contact management to HTTP requests
- [Logic Nodes](https://help.superchat.com/en/articles/531264-logic-nodes.md): Advanced control of your automation - Delays, branching, and data processing
- [Best Practice: WhatsApp Quick Responses](https://help.superchat.com/en/articles/106344-best-practice-whatsapp-quick-responses.md): What is a WhatsApp quick response? Where do I use a WhatsApp quick reply?
- [Best practice: Automatic birthday wishes](https://help.superchat.com/en/articles/144161-best-practice-automatic-birthday-wishes.md): Learn how to automatically wish your contacts a happy birthday.

### AI-Agent

- [Introduction: AI Agents](https://help.superchat.com/en/articles/439576-introduction-ai-agents.md): Learn what the AI Agents in Superchat are, why they are useful, and how they fit into your workflow.
- [How to Clone Your Voice](https://help.superchat.com/en/articles/739385-how-to-clone-your-voice.md): How to clone your own voice for the phone AI Agent so that it sounds like you.
- [Getting Started: AI Agents](https://help.superchat.com/en/articles/439573-getting-started-ai-agents.md): Learn how to create your first AI Agent in Superchat — from setup to testing.
- [How to Write a Great Prompt for Your AI Agent](https://help.superchat.com/en/articles/439578-how-to-write-a-great-prompt-for-your-ai-agent.md): Learn what a prompt is, why it’s the most important part of your AI Agent setup, and how to write prompts that make your agents sound smart, reliable, and helpful.
- [Setting Your AI Agent Live in Automations](https://help.superchat.com/en/articles/439600-setting-your-ai-agent-live-in-automations.md): Learn how to publish your AI Agent, decide when it should respond, and when it should stop.
- [Exit conditions and human handover](https://help.superchat.com/en/articles/661492-exit-conditions-and-human-handover.md): What exit conditions are, how human handover works in Superchat, and how to set up custom exit conditions in your automations.
- [How to connect your phone number to your AI-Agent](https://help.superchat.com/en/articles/712258-how-to-connect-your-phone-number-to-your-ai-agent.md): Forward calls from your mobile, SIM or landline number to your AI-Agent so it picks them up automatically. Fixed GSM code syntax error: the no-answer and all-conditional codes were missing the seco...
- [Compatible Phone Systems & Providers](https://help.superchat.com/en/articles/742858-compatible-phone-systems-providers.md): Full list of all phone systems and providers we have a dedicated AI Agent setup guide for.
- [Phone System or Cellphone: Which Should You Choose in Setup?](https://help.superchat.com/en/articles/739438-phone-system-or-cellphone-which-should-you-choose-in-setup.md): How to decide whether to set up your AI Agent's call forwarding as a Phone System or a Cellphone, and what to do if your provider isn't listed.
- [Connect your phone system to your AI-Agent](https://help.superchat.com/en/articles/714145-connect-your-phone-system-to-your-ai-agent.md): Connect your phone system, or your VoIP/cloud system, to your AI-Agent so it answers calls automatically.
- [Email Notifications for AI Calls](https://help.superchat.com/en/articles/714092-email-notifications-for-ai-calls.md): Learn when Superchat notifies you by email about new AI calls and what the notification contains.
- [Microphone not working in the AI Agent playground?](https://help.superchat.com/en/articles/598757-microphone-not-working-in-the-ai-agent-playground.md): How to troubleshoot microphone issues when testing your Voice AI Agent in the Superchat playground — covering browser permissions, system settings, and common fixes for Mac and Windows.
- [How to deactivate your Voice AI Agent](https://help.superchat.com/en/articles/716807-how-to-deactivate-your-voice-ai-agent.md): Learn how to fully deactivate your Voice AI Agent in Superchat and free up your active agent limit.

### Campaigns

- [Get Started: Campaigns](https://help.superchat.com/en/articles/545627-get-started-campaigns.md): Reach your customers where they communicate daily - with open rates of over 90%
- [Opt-In and Consent for Campaigns](https://help.superchat.com/en/articles/545653-opt-in-and-consent-for-campaigns.md): How to legally collect contacts for your WhatsApp newsletter
- [Send campaigns](https://help.superchat.com/en/articles/545667-send-campaigns.md): What to do in order to send your first WhatsApp campaign.
- [Automations for Campaigns](https://help.superchat.com/en/articles/545688-automations-for-campaigns.md): Automatically respond to replies and clicks - without manual effort
- [Campaign Analysis and Monitoring](https://help.superchat.com/en/articles/545699-campaign-analysis-and-monitoring.md): Track the success of your campaign in real-time

### Integrations

- [Introduction to Integrations](https://help.superchat.com/en/articles/213219-introduction-to-integrations.md): Find out how integrations can make your work easier and more efficient
- [Get Started: Using n8n](https://help.superchat.com/en/articles/630039-get-started-using-n8n.md): How to connect Superchat to n8n using webhooks, including setup steps, a worked example, and troubleshooting tips.
- [How to connect an API Key](https://help.superchat.com/en/articles/608592-how-to-connect-an-api-key.md): What is an API Key, why do you need one and where do you find them?
- [Configuring nodes in Zapier](https://help.superchat.com/en/articles/608756-configuring-nodes-in-zapier.md): How to fill out variable fields and utilise field mapping in Zapier nodes.
- [Best Practice: Superchat x Aircall](https://help.superchat.com/en/articles/602631-best-practice-superchat-x-aircall.md): How to integrate Aircall into Superchat.
- [How to test a Zapier webhook trigger with Postman](https://help.superchat.com/en/articles/611473-how-to-test-a-zapier-webhook-trigger-with-postman.md): What to do if you need test data for your automation.
- [Get Started: Shore](https://help.superchat.com/en/articles/532727-get-started-shore.md): Understand how to use Superchat's Shore integration.
- [Connect Superchat and HubSpot](https://help.superchat.com/en/articles/188535-connect-superchat-and-hubspot.md): Native Hubspot Integration in Superchat. How do I connect Hubspot with Superchat? Guide on connecting Hubspot to Superchat.
- [View conversations and messages in HubSpot](https://help.superchat.com/en/articles/206276-view-conversations-and-messages-in-hubspot.md): Learn how to view and access conversations and messages from Superchat in HubSpot.
- [Best Practice: Send WhatsApp Templates with HubSpot Automations](https://help.superchat.com/en/articles/206851-best-practice-send-whatsapp-templates-with-hubspot-automations.md): Send WhatsApp messages from HubSpot. Connect HubSpot to Superchat.
- [Syncing HubSpot Contact Attributes](https://help.superchat.com/en/articles/208404-syncing-hubspot-contact-attributes.md): Learn how to synchronize and use HubSpot contact attributes in Superchat. View HubSpot attributes in Superchat.
- [Get Started: Zapier](https://help.superchat.com/en/articles/82020-get-started-zapier.md): Getting started with automations using Zapier. What is Zapier and how can I use it? How do I create a "Zap"?
- [Best Practices: Zapier](https://help.superchat.com/en/articles/107922-best-practices-zapier.md): Learn more about the capabilities of Zapier and how to utilise them.
- [Connect Superchat Automations with Zapier](https://help.superchat.com/en/articles/221741-connect-superchat-automations-with-zapier.md): Learn how to seamlessly connect Superchat Automations with Zapier.
- [Best Practice: Create Round Robin in Zapier](https://help.superchat.com/en/articles/281163-best-practice-create-round-robin-in-zapier.md): Lead Distribution in Zapier: How to Set Up Round Robin? Assigning Appointments in Zapier
- [Get Started: Pipedrive x Zapier](https://help.superchat.com/en/articles/175956-get-started-pipedrive-x-zapier.md): Connect Superchat with Pipedrive. Automatically send WhatsApp messages via Pipedrive. Instructions on the topic of Pipedrive.
- [Zapier: Pipedrive Integration - Contact Synchronization](https://help.superchat.com/en/articles/175964-zapier-pipedrive-integration-contact-synchronization.md): Connect Superchat with Pipedrive. Automatically synchronize contacts. Guide on Pipedrive integration.
- [Zapier: Pipedrive Integration - Deal stage change](https://help.superchat.com/en/articles/176775-zapier-pipedrive-integration-deal-stage-change.md): Pipedrive Integration. Automatically send WhatsApp messages. Pipedrive deal stage change.
- [Zapier: Pipedrive Integration - Template sent and an activity is created](https://help.superchat.com/en/articles/176793-zapier-pipedrive-integration-template-sent-and-an-activity-is-created.md): Pipedrive integration. Automatically create tasks. Automatically send WhatsApp templates. Automate Pipedrive.
- [Zapier: Pipedrive Integration - Deal is won and a label is attached](https://help.superchat.com/en/articles/176795-zapier-pipedrive-integration-deal-is-won-and-a-label-is-attached.md): Pipedrive integration. Automatically create a label when the deal stage changes. Integration of Pipedrive and Superchat.
- [Get Started: Shopify x Zapier](https://help.superchat.com/en/articles/174755-get-started-shopify-x-zapier.md): Connect Superchat with Shopify. Automatically send WhatsApp messages via Shopify. Instructions on the topic of Shopify.
- [Zapier: Shopify Integration - Contact Synchronization](https://help.superchat.com/en/articles/174756-zapier-shopify-integration-contact-synchronization.md): Link Superchat with Shopify. Automatically synchronize contacts. Guide on Shopify integration.
- [Get Started: Calendly x Zapier](https://help.superchat.com/en/articles/181615-get-started-calendly-x-zapier.md): Integrate Superchat with Calendly. Automatically send WhatsApp messages through Calendly.
- [Use the Calendly trigger in automations](https://help.superchat.com/en/articles/681748-use-the-calendly-trigger-in-automations.md): Automatically start automations when a Calendly appointment is booked or cancelled — no Zapier required.
- [Zapier: Calendly Integration - Automated Contact Synchronization](https://help.superchat.com/en/articles/175969-zapier-calendly-integration-automated-contact-synchronization.md): Connect Superchat with Calendly via Zapier. Automatically synchronize contacts. Guide on Calendly.
- [Zapier: Calendly Integration - Send an Automated Appointment Confirmation](https://help.superchat.com/en/articles/176565-zapier-calendly-integration-send-an-automated-appointment-confirmation.md): Send an automated appointment confirmation as a WhatsApp message. Guide on Calendly.
- [Zapier: Calendly Integration - Send an Automated Appointment Reminder \(with Rescheduling Option\)](https://help.superchat.com/en/articles/176598-zapier-calendly-integration-send-an-automated-appointment-reminder-with-rescheduling-option.md): Send an automated appointment reminder \(with Rescheduling Option\) as a WhatsApp message. Guide on Calendly.
- [Zapier: Calendly Integration - Sending Automated Info Materials after the Appointment](https://help.superchat.com/en/articles/176763-zapier-calendly-integration-sending-automated-info-materials-after-the-appointment.md): Send Automated Info Materials via WhatsApp after the Appointment. Guide on Calendly
- [Zapier: HubSpot - Contact Synchronisation from HubSpot to Superchat](https://help.superchat.com/en/articles/176624-zapier-hubspot-contact-synchronisation-from-hubspot-to-superchat.md): Learn how to use Zapier to automatically sync contacts created or updated in HubSpot to Superchat, keeping both platforms up to date without manual data entry.
- [Synchronise Contacts from Superchat to HubSpot with Zapier](https://help.superchat.com/en/articles/176870-synchronise-contacts-from-superchat-to-hubspot-with-zapier.md): Learn how to use Zapier to automatically sync contacts created in Superchat to HubSpot, keeping both platforms up to date without manual data entry.
- [Zapier: HubSpot - Send WhatsApp Template to New Contact in HubSpot](https://help.superchat.com/en/articles/177074-zapier-hubspot-send-whatsapp-template-to-new-contact-in-hubspot.md): Automatically send a WhatsApp template to new contacts created in HubSpot using Zapier.
- [Zapier: HubSpot - Send WhatsApp message after updated Deal stage in HubSpot](https://help.superchat.com/en/articles/177081-zapier-hubspot-send-whatsapp-message-after-updated-deal-stage-in-hubspot.md): Automatically send your contacts a WhatsApp template after a deal stage has been updated in HubSpot, using Zapier.
- [Zapier: HubSpot - Create HubSpot Ticket after sending a Checklist](https://help.superchat.com/en/articles/177110-zapier-hubspot-create-hubspot-ticket-after-sending-a-checklist.md): Automatically create a HubSpot ticket after sending a WhatsApp template with Zapier.
- [HubSpot Integration: Limitations & FAQ](https://help.superchat.com/en/articles/636303-hubspot-integration-limitations-faq.md): The most important limitations of the HubSpot integration with Superchat, particularly regarding contact matching, attribute synchronisation, and workflow behavior.
- [Get Started: Typeform x Zapier](https://help.superchat.com/en/articles/174820-get-started-typeform-x-zapier.md): Connect your Typeform account with Superchat and learn the basics about how to combine the two platforms.

### Contacts

- [Edit Contacts and Attributes](https://help.superchat.com/en/articles/404989-edit-contacts-and-attributes.md): Learn how to update contact details, manage attributes, and bulk-edit multiple contacts in the Contact Hub.
- [Customise the Contact Hub Table](https://help.superchat.com/en/articles/404830-customise-the-contact-hub-table.md): Learn how to choose which attributes are displayed in the Contact Hub table and adjust their order.
- [Customise and work with the Contact Sidebar](https://help.superchat.com/en/articles/405134-customise-and-work-with-the-contact-sidebar.md): Learn how to use and customise the contact sidebar in the unified inbox and contact hub.
- [Merge Contacts](https://help.superchat.com/en/articles/406279-merge-contacts.md): Learn how to merge two contacts in the Unified Inbox and Contact Hub so that contacts in Superchat match real-world persons.
- [Get Started: Contact Attributes](https://help.superchat.com/en/articles/396770-get-started-contact-attributes.md): Learn how to create and manage custom contact attributes - define text, number and date fields to store important contact data.
- [Create a New Contact Manually](https://help.superchat.com/en/articles/403378-create-a-new-contact-manually.md): Learn how to create individual contacts one by one in the Superchat Contact Hub.
- [Contact Filter](https://help.superchat.com/en/articles/402993-contact-filter.md): Learn how to filter and segment your contacts in the Contact Hub.
- [Contact Views: Save contact filters for dynamic segmenting](https://help.superchat.com/en/articles/402985-contact-views-save-contact-filters-for-dynamic-segmenting.md): Learn how to save and manage custom contact views for quick access in the Contact Hub.
- [Group and segment your contacts with contact lists](https://help.superchat.com/en/articles/396545-group-and-segment-your-contacts-with-contact-lists.md): Learn how to create and manage contact lists in Superchat to segment contacts - for example, to build target audiences for your newsletters.
- [Mark Contacts as Subscribers](https://help.superchat.com/en/articles/404833-mark-contacts-as-subscribers.md): Learn how to manually mark contacts as subscribers for your WhatsApp newsletter. With opt-ins you can manage who should receive campaigns.
- [Send WhatsApp Campaigns from Contact Hub](https://help.superchat.com/en/articles/402997-send-whatsapp-campaigns-from-contact-hub.md): Learn how to launch a WhatsApp newsletter campaign directly from your Contact Hub.
- [How to import contacts using a CSV file](https://help.superchat.com/en/articles/395521-how-to-import-contacts-using-a-csv-file.md): Import and update contacts using a CSV file, including how to prepare your CSV, upload via desktop or mobile, and update contact fields
- [Review and Manage Contact Imports](https://help.superchat.com/en/articles/396172-review-and-manage-contact-imports.md): Learn how to review and manage your processed contact imports. Understand which contacts were created, updated, or failed to import.
- [Prepare your Contact Import \(CSV\)](https://help.superchat.com/en/articles/44813-prepare-your-contact-import-csv.md): How to get phone numbers, first name, and last name into the correct format for a contact import.
- [Create Contact Exports](https://help.superchat.com/en/articles/409826-create-contact-exports.md): Learn how to create contact exports, which fields will be exported and which limits apply.

### Webchat

- [Get Started: Web Widget](https://help.superchat.com/en/articles/406098-get-started-web-widget.md): Learn how to create, customise, and install a Webwidget in Superchat.
- [Best practice: Integrate your Web Widget into Google Tag Manager](https://help.superchat.com/en/articles/14975-best-practice-integrate-your-web-widget-into-google-tag-manager.md): Connect Web Widget with Google Tag Manager. Connect Google Tag Manager with Superchat.

### Team Chat

- [Get Started: Team Chat](https://help.superchat.com/en/articles/405350-get-started-team-chat.md): Learn the basics of Team Chat: direct messages, groups, emoji reactions, and threads.
- [Working with Groups in Team Chat](https://help.superchat.com/en/articles/402610-working-with-groups-in-team-chat.md): Learn how groups work in Team Chat, including private and public groups, settings, and attachments.
- [Share Messages and Conversations from the Unified Inbox to the Team Chat](https://help.superchat.com/en/articles/402602-share-messages-and-conversations-from-the-unified-inbox-to-the-team-chat.md): Learn how to share individual messages or entire conversations from the Unified Inbox to the Team Chat for internal collaboration.
- [Keep Track of your Team Chat Conversations](https://help.superchat.com/en/articles/402600-keep-track-of-your-team-chat-conversations.md): Learn how to use the direct messages tab, threads tab, and search to quickly find conversations in Team Chat.

### Analytics

- [Get Started: Analytics](https://help.superchat.com/en/articles/472959-get-started-analytics.md): Learn how Analytics in Superchat helps you better understand your communication and make informed decisions — whether in support, sales, or recruiting.
- [Conversation & Message Analytics](https://help.superchat.com/en/articles/472965-conversation-message-analytics.md): Learn how to analyse the volume of your conversations and messages — and which trends help you better understand your daily communication.
- [Team Performance Analytics](https://help.superchat.com/en/articles/472967-team-performance-analytics.md): Learn how to analyse your team’s response speed and activity — and which metrics help you better manage processes and capacity.
- [Contact List Analytics](https://help.superchat.com/en/articles/472974-contact-list-analytics.md): Learn how your contact lists evolve over time — and which changes help you better understand your target audiences.
- [Label Analytics](https://help.superchat.com/en/articles/472975-label-analytics.md): Learn how your labels evolve over time — and which insights help you better understand topics and categories.
- [Automation analytics](https://help.superchat.com/en/articles/532874-automation-analytics.md): Keep track of your automations' performance

### Reviews

- [Get Started: Reviews](https://help.superchat.com/en/articles/27292-get-started-reviews.md): How do I collect reviews? How do I create a review profile and add review portals? What are the benefits of review profiles?
- [How to set up your review profiles](https://help.superchat.com/en/articles/14953-how-to-set-up-your-review-profiles.md): Collect reviews from Google, Capterra, ProvenExpert, or Jameda with the review profile in Superchat.
- [How to add Google Reviews](https://help.superchat.com/en/articles/32155-how-to-add-google-reviews.md): Learn how to link your Google Business account to Superchat for reviews.
- [How to add your ProvenExpert review link](https://help.superchat.com/en/articles/14957-how-to-add-your-provenexpert-review-link.md)
- [How to add a Trustpilot review link](https://help.superchat.com/en/articles/14956-how-to-add-a-trustpilot-review-link.md)

### Mobile & Desktop App

- [Get started: Desktop and Mobile App](https://help.superchat.com/en/articles/110987-get-started-desktop-and-mobile-app.md): Where can I download the desktop and mobile apps for Superchat?
- [Import contacts via Superchat mobile app](https://help.superchat.com/en/articles/669560-import-contacts-via-superchat-mobile-app.md): How to import your phone contacts to Superchat using the Superchat mobile app on iOS and Android

### Misc. Settings

- [How to take a screenshot on your computer](https://help.superchat.com/en/articles/29188-how-to-take-a-screenshot-on-your-computer.md): Learn how to capture a screenshot of your computer screen on Windows or Mac.
- [Working with Multiple Workspaces](https://help.superchat.com/en/articles/396634-working-with-multiple-workspaces.md): Learn what workspaces are in Superchat, when to use them to separate contacts and teams, and how to create, manage, and delete them.
- [Edit Workspace Settings](https://help.superchat.com/en/articles/406678-edit-workspace-settings.md): Learn how to edit your workspace settings, including adjusting the workspace logo, the default system language and the default timezone.
- [How to disconnect the WhatsApp Coexistence Connection in Meta](https://help.superchat.com/en/articles/600739-how-to-disconnect-the-whatsapp-coexistence-connection-in-meta.md): What to do if you no longer want to have the Coexistence setup.
- [Invite and Manage Users in Superchat](https://help.superchat.com/en/articles/396144-invite-and-manage-users-in-superchat.md): Learn how to invite new users, update permissions and inbox access, and how to remove users.
- [User Roles and Permissions](https://help.superchat.com/en/articles/396155-user-roles-and-permissions.md): Learn about the individual user roles and what each role can view, create, update and delete in Superchat.
- [How to change your email](https://help.superchat.com/en/articles/485140-how-to-change-your-email.md): Learn how to update the current email address associated with your Superchat account.
- [Connect a SAML app](https://help.superchat.com/en/articles/622194-connect-a-saml-app.md): Learn how to prepare your SAML app for integration with Superchat.
- [Notifications](https://help.superchat.com/en/articles/14890-notifications.md): Learn how to adjust your Superchat notifications.
- [How to Edit General Profile Settings](https://help.superchat.com/en/articles/14884-how-to-edit-general-profile-settings.md): Learn how you can change or add information in your profile settings for other team members.
- [How to change or reset your password](https://help.superchat.com/en/articles/14895-how-to-change-or-reset-your-password.md): Learn how to change or reset your password if you forgot it.
- [How to set up two-factor authentication \(2FA\)](https://help.superchat.com/en/articles/263739-how-to-set-up-two-factor-authentication-2fa.md): Learn how to enable two factor authentication and increase the security of your account.

### Plan & Billing

- [Meta Pricing Explained](https://help.superchat.com/en/articles/71853-meta-pricing-explained.md): Understand the costs associated with sending WhatsApp templates and the bonuses offered by Superchat.
- [Superchat - Refer a friend](https://help.superchat.com/en/articles/177220-superchat-refer-a-friend.md): Learn how to utilise the referral link in Superchat. Refer a friend and receive €100.
- [Understanding Credits in Superchat](https://help.superchat.com/en/articles/439601-understanding-credits-in-superchat.md): Learn how credits work — the unified system powering Automations and AI in Superchat.
- [FAQ - Plan & Billing](https://help.superchat.com/en/articles/516380-faq-plan-billing.md): Frequently asked questions about Superchat's plan and billing policies.
- [Data Retention at Superchat: How Your Data is Stored and Deleted](https://help.superchat.com/en/articles/627197-data-retention-at-superchat-how-your-data-is-stored-and-deleted.md): Learn how Superchat handles data retention, what happens when you delete contacts, and how you can automate data deletion to stay GDPR-compliant.
- [Payment migrations flow](https://help.superchat.com/en/articles/644491-payment-migrations-flow.md): Fix payment method issue. Can't send WhatsApp Templates because of payment issue. Learn how to fix payment method issue.

## Français

### Kommunikationskanäle

- [Comment connecter Superchat à WhatsApp ?](https://help.superchat.com/fr/articles/634378-comment-connecter-superchat-a-whatsapp.md): Comment ton numéro est-il actuellement connecté à WhatsApp et quelle option dois-tu sélectionner lors de la configuration de WhatsApp ?

### Analytics

- [Analyse des performances de vos automatisations](https://help.superchat.com/fr/articles/532874-analyse-des-performances-de-vos-automatisations.md): Analyse des automatisations

## Deutsch

### Erste Schritte

- [Erste Schritte: Superchat-Konto einrichten](https://help.superchat.com/de/articles/203388-erste-schritte-superchat-konto-einrichten.md): So richtest du dein Superchat-Konto ein
- [Kommunikationskanäle mit Superchat verbinden](https://help.superchat.com/de/articles/19135-kommunikationskanale-mit-superchat-verbinden.md): Eine Übersicht aller Kommunikationskanäle, die du zu Superchat hinzufügen kannst.
- [Geschäftszeiten einrichten](https://help.superchat.com/de/articles/27272-geschaftszeiten-einrichten.md): Erfahre, wie du deine Geschäftszeiten einrichtest, eine Abwesenheitsnachricht sendest und Automationen für außerhalb der Öffnungszeiten konfigurierst.
- [Support erhalten, lernen und verbunden bleiben](https://help.superchat.com/de/articles/396633-support-erhalten-lernen-und-verbunden-bleiben.md): Hier erfährst du, wie du als Superchat-Nutzer Support, Tutorials, Webinare, Community, Datenschutzdokumente, Feature-Anfragen, Fehlermeldungen und Beta-Zugang findest.

### Kommunikationskanäle

- [So wechselst du von der WhatsApp API zu Coexistence](https://help.superchat.com/de/articles/660232-so-wechselst-du-von-der-whatsapp-api-zu-coexistence.md): Wie du deine WhatsApp-Nummer von einer Standard-API-Verbindung zu WhatsApp Coexistence wechselst, einschließlich was du während des Übergangs erwarten kannst.
- [Best Practice: WhatsApp-Nummer aufwärmen](https://help.superchat.com/de/articles/661504-best-practice-whatsapp-nummer-aufwarmen.md): Wie du das Nachrichtenvolumen auf einer neuen WhatsApp-Nummer steigerst und deine Qualitätsbewertung schützt.
- [Fehlerbehebung: Deine Cloud-Direktnummer wieder verbinden](https://help.superchat.com/de/articles/753727-fehlerbehebung-deine-cloud-direktnummer-wieder-verbinden.md): Schritte, um eine WhatsApp-Cloud-Direktnummer \(API\), die die Verbindung zu Meta verloren hat, wieder zu verbinden, sowie häufige Ursachen dafür.
- [Problembehebung: „Nachricht konnte nicht zugestellt werden“ bei WhatsApp](https://help.superchat.com/de/articles/600406-problembehebung-nachricht-konnte-nicht-zugestellt-werden-bei-whatsapp.md): Was du tun kannst, wenn eine WhatsApp-Nachricht nicht zugestellt werden kann.
- [WhatsApp-Mediengrößen und -Formate](https://help.superchat.com/de/articles/701423-whatsapp-mediengrossen-und-formate.md): Die richtigen Bild-, Video- und Dateispezifikationen für alle Medientypen, die du in Superchat verwenden wirst – einschließlich Profilbilder, Karussells und Dokumente.
- [WhatsApp-Benutzernamen für dein Unternehmen beanspruchen](https://help.superchat.com/de/articles/681834-whatsapp-benutzernamen-fur-dein-unternehmen-beanspruchen.md): So beanspruchst du deinen WhatsApp-Benutzernamen für dein Unternehmen
- [WhatsApp-Benutzernamen](https://help.superchat.com/de/articles/681826-whatsapp-benutzernamen.md): Erfahre, wie Benutzernamen für dein Unternehmen und deine Kontakte in Superchat funktionieren.
- [Doppelte WhatsApp-Unterhaltungen zusammenführen](https://help.superchat.com/de/articles/682142-doppelte-whatsapp-unterhaltungen-zusammenfuhren.md): Erfahre, wie du mit Fällen umgehst, in denen derselbe Kontakt zweimal in deinem Posteingang erscheint – einmal über die Telefonnummer und einmal über den WhatsApp-Benutzernamen – und wie du sie zus...
- [Benutzernamen auf der WhatsApp Business Platform reservieren und verwalten](https://help.superchat.com/de/articles/727225-benutzernamen-auf-der-whatsapp-business-platform-reservieren-und-verwalten.md): Erfahre, wie du deinen Unternehmensbenutzernamen auf der WhatsApp Business Platform über den WhatsApp Manager reservierst, änderst und löschst.
- [Neue WhatsApp-Preise von Meta ab dem 1. Oktober 2026](https://help.superchat.com/de/articles/769350-neue-whatsapp-preise-von-meta-ab-dem-1-oktober-2026.md): Ab dem 1. Oktober 2026 berechnet Meta Service-Nachrichten: 0,0456 € pro Nachricht in Deutschland, in anderen Märkten niedriger.
- [Wie ändere ich den WhatsApp-Anzeigenamen?](https://help.superchat.com/de/articles/28837-wie-andere-ich-den-whatsapp-anzeigenamen.md): So bearbeitest oder änderst du deinen WhatsApp-Anzeigenamen im WhatsApp Manager und beantragst die Überprüfung bei Meta.
- [Erste Schritte: WhatsApp Business API](https://help.superchat.com/de/articles/143639-erste-schritte-whatsapp-business-api.md): Wie du einen WhatsApp-Kanal mit Superchat verbindest.
- [WhatsApp-Coexistence einrichten](https://help.superchat.com/de/articles/515557-whatsapp-coexistence-einrichten.md): Arbeite weiterhin in der WhatsApp-App und profitiere gleichzeitig von den Funktionen von Superchat. Erfahre, wie du einen Kanal verbindest bzw. nach einer Trennung wieder verbindest.
- [Wie verbinde ich Superchat mit WhatsApp?](https://help.superchat.com/de/articles/634378-wie-verbinde-ich-superchat-mit-whatsapp.md): Wie ist deine Nummer aktuell mit WhatsApp verbunden und welche Option solltest du im WhatsApp-Einrichtungsprozess auswählen?
- [So bearbeitest du dein WhatsApp-Profilbild und deine Geschäftsinformationen](https://help.superchat.com/de/articles/30113-so-bearbeitest-du-dein-whatsapp-profilbild-und-deine-geschaftsinformationen.md): Füge einen neuen Avatar zu WhatsApp hinzu und passe deine WhatsApp-Business-Informationen in Superchat an
- [WhatsApp-QR-Codes und Links erstellen](https://help.superchat.com/de/articles/15005-whatsapp-qr-codes-und-links-erstellen.md): So erstellst du deine eigenen Click-to-Chat-Links und QR-Codes, über die Kund:innen dich direkt über WhatsApp kontaktieren können.
- [WhatsApp Link mit Google Business verbinden](https://help.superchat.com/de/articles/369116-whatsapp-link-mit-google-business-verbinden.md): Wie verbinde ich meinen Google Account mit WhatsApp? WhatsApp und Google verknüpfen. Direkt bei Google auf WhatsApp weiterleiten
- [So erstellst du dein Meta Business-Konto](https://help.superchat.com/de/articles/14980-so-erstellst-du-dein-meta-business-konto.md): Erfahre, wie du auf die Meta Business Suite zugreifst \(und damit auch auf dein Meta Business Portfolio\).
- [Prüfen Sie, ob Sie Admin-Zugriff auf das Meta Business Portfolio haben](https://help.superchat.com/de/articles/691997-prufen-sie-ob-sie-admin-zugriff-auf-das-meta-business-portfolio-haben.md): So prüfst du schnell, ob du Admin-Zugang zu deinem Meta Business Portfolio hast – und was du tun kannst, wenn nicht.
- [So navigierst du die Meta Business Suite](https://help.superchat.com/de/articles/14979-so-navigierst-du-die-meta-business-suite.md): Lerne die Grundlagen der Meta Business Suite kennen.
- [Unterschied zwischen Facebook-Seite, Facebook-Konto und Meta Business-Konto](https://help.superchat.com/de/articles/14978-unterschied-zwischen-facebook-seite-facebook-konto-und-meta-business-konto.md): Erfahre mehr über die Unterschiede zwischen den verschiedenen Meta-Accounts und welche Funktionen die jeweiligen Account-Typen haben.
- [Unterschied zwischen Meta Business Account, WhatsApp-Konto und WhatsApp-Profil](https://help.superchat.com/de/articles/14990-unterschied-zwischen-meta-business-account-whatsapp-konto-und-whatsapp-profil.md): Erfahre, wie sie zusammenhängen und warum sie wichtig sind, wenn du WhatsApp mit Superchat verbindest.
- [So reichst du eine META Business Account-Verifizierung ein](https://help.superchat.com/de/articles/14982-so-reichst-du-eine-meta-business-account-verifizierung-ein.md): So verifizierst du dein Unternehmen in der Meta Business Suite
- [So reichst du eine Meta-Beschwerde ein](https://help.superchat.com/de/articles/20417-so-reichst-du-eine-meta-beschwerde-ein.md): Dein WhatsApp oder Facebook Unternehmens-Konto wurde eingeschränkt oder blockiert? Hier erfährst du, wie du eine Überprüfung einreichst!
- [Best Practices: Wie erreicht man die höchste Meta-Stufe für Newsletter?](https://help.superchat.com/de/articles/96511-best-practices-wie-erreicht-man-die-hochste-meta-stufe-fur-newsletter.md): Meta-Tier erhöhen. Das Limit für sendbare Nachrichten erhöhen. Wie kann ich mein Unterhaltungslimit erhöhen?
- [So bewertet Meta die Qualität deiner WhatsApp-Nummer](https://help.superchat.com/de/articles/86294-so-bewertet-meta-die-qualitat-deiner-whatsapp-nummer.md): Hier findest du eine Erklärung und einen Überblick zur Qualitätsbewertung deiner WhatsApp Business Accounts.
- [Facebook- & Meta-Kontozugriff: Anmeldung & Admin-Rechte](https://help.superchat.com/de/articles/101725-facebook-meta-kontozugriff-anmeldung-admin-rechte.md): Um Meta-Kanäle in Superchat zu verbinden \(z. B. die WhatsApp Business API\), brauchst du einen funktionierenden Facebook-Login, die richtigen Zugriffsrechte in deinem Meta Business Account und – je ...
- [Lösche deine WhatsApp-Nummer im Meta Business Suite](https://help.superchat.com/de/articles/14996-losche-deine-whatsapp-nummer-im-meta-business-suite.md): So löschst du deine WhatsApp-Nummer im Meta Business Suite
- [WhatsApp Business API: Preise & Abrechnung](https://help.superchat.com/de/articles/166145-whatsapp-business-api-preise-abrechnung.md): Was sind zusätzliche Unterhaltungskosten und wie werden diese von Meta in Rechnung gestellt? Hier erfährst du mehr.
- [Lead-Formulare in Meta Ads erstellen](https://help.superchat.com/de/articles/607927-lead-formulare-in-meta-ads-erstellen.md): So erstellst du Lead-Formulare in Meta Ads
- [Meta Lead Ads mit Superchat über Zapier verbinden](https://help.superchat.com/de/articles/607991-meta-lead-ads-mit-superchat-uber-zapier-verbinden.md): Du kannst Meta Lead Ads \(Facebook Lead Ads\) mit Superchat über Zapier verbinden, um automatisch eine WhatsApp-Nachricht zu senden, sobald ein neuer Lead ein Formular ausfüllt.
- [Bereite dein Meta Business-Konto vor deinem Onboarding-Call vor](https://help.superchat.com/de/articles/754292-bereite-dein-meta-business-konto-vor-deinem-onboarding-call-vor.md): Wenn du ein neues Meta Business-/WhatsApp-Konto erstellst, tu dies vor deinem Onboarding-Call - neue Konten werden oft sofort blockiert, und die Klärung kann bis zu einem Tag dauern.
- [Erste Schritte: WhatsApp-Vorlagen](https://help.superchat.com/de/articles/25035-erste-schritte-whatsapp-vorlagen.md): So erstellst du ein WhatsApp-Template und kontaktierst Kund:innen außerhalb des 24-Stunden-Kundenservice-Fensters.
- [Warum sind Links in meinen WhatsApp-Vorlagen nicht anklickbar?](https://help.superchat.com/de/articles/32302-warum-sind-links-in-meinen-whatsapp-vorlagen-nicht-anklickbar.md): Erfahre, warum die Links in deiner WhatsApp-Vorlage für deine Kontakte nicht anklickbar sind.
- [WhatsApp-Vorlagen: Wie funktionieren Variablen und Platzhalter?](https://help.superchat.com/de/articles/15002-whatsapp-vorlagen-wie-funktionieren-variablen-und-platzhalter.md): Verstehe, wie Textvariablen funktionieren und wie du Wildcards verwenden kannst.
- [Was tun, wenn dein WhatsApp-Template abgelehnt wurde?](https://help.superchat.com/de/articles/30234-was-tun-wenn-dein-whatsapp-template-abgelehnt-wurde.md): So gehst du damit um, wenn Meta dein WhatsApp-Template ablehnt.
- [Utility- vs. Marketing-Vorlagen: Was ist der Unterschied?](https://help.superchat.com/de/articles/571225-utility-vs-marketing-vorlagen-was-ist-der-unterschied.md): Verstehe die Unterschiede zwischen Meta Utility- und Marketing-Templates, wann du welchen Typ verwenden solltest und warum das wichtig ist.
- [Problembehebung: WhatsApp-Nachrichten werden nicht mehr empfangen](https://help.superchat.com/de/articles/21308-problembehebung-whatsapp-nachrichten-werden-nicht-mehr-empfangen.md): Ich erhalte keine WhatsApp-Nachrichten mehr. Nachrichten werden nicht mehr in meinem Posteingang angezeigt.
- [Warum erhalte ich keinen WhatsApp-Verifizierungscode?](https://help.superchat.com/de/articles/14986-warum-erhalte-ich-keinen-whatsapp-verifizierungscode.md): Was du tun kannst, wenn der WhatsApp-Verifizierungscode nicht ankommt.
- [WhatsApp Business-Konto löschen – So geht's](https://help.superchat.com/de/articles/15003-whatsapp-business-konto-loschen-so-geht-s.md): Erfahre, wie du die Nummer in der WhatsApp Business App löschst, damit du sie anschließend in der Business API hinzufügen kannst.
- [So änderst du die Nummer in der WhatsApp Business App](https://help.superchat.com/de/articles/14998-so-anderst-du-die-nummer-in-der-whatsapp-business-app.md): Erfahre, wie du deine Nummer in der WhatsApp Business App änderst.
- [MP4-Dateien für die Videoverarbeitung optimieren](https://help.superchat.com/de/articles/98656-mp4-dateien-fur-die-videoverarbeitung-optimieren.md): Hier erfährst du, wie du deine MP4 Dateien optimal auf das Versenden vorbereitest!
- [Fehlerbehebung: Dein Konto wurde gesperrt](https://help.superchat.com/de/articles/551743-fehlerbehebung-dein-konto-wurde-gesperrt.md): Erfahre, was du tun kannst, wenn die Fehlermeldung „The account has been locked“ erscheint.
- [Problembehebung: Deinen WhatsApp-Coexistence-Kanal wieder verbinden](https://help.superchat.com/de/articles/726525-problembehebung-deinen-whatsapp-coexistence-kanal-wieder-verbinden.md): Schritt-für-Schritt-Anleitung zur Wiederherstellung der Verbindung eines WhatsApp-Coexistence-Kanals, der die Verbindung zu Meta verloren hat.
- [Wie erstelle ich Anzeigen mit WhatsApp-CTA-Button?](https://help.superchat.com/de/articles/30582-wie-erstelle-ich-anzeigen-mit-whatsapp-cta-button.md): Erfahre, wie du WhatsApp-CTA-Buttons in Anzeigen nutzt, um deine Kunden direkt zu deinem WhatsApp-Kanal zu führen
- [Wie beantrage ich ein offizielles Unternehmenskonto auf WhatsApp?](https://help.superchat.com/de/articles/40871-wie-beantrage-ich-ein-offizielles-unternehmenskonto-auf-whatsapp.md): Wie du einen blauen Haken auf WhatsApp erhältst.
- [WhatsApp Business App vs. WhatsApp Business API \(Plattform\): Was ist der Unterschied?](https://help.superchat.com/de/articles/30586-whatsapp-business-app-vs-whatsapp-business-api-plattform-was-ist-der-unterschied.md): Erfahre, was der Unterschied zwischen der WhatsApp Business App und der API \(Business Platform\) ist.
- [Erklärung: Das Kundenservice-Zeitfenster](https://help.superchat.com/de/articles/36188-erklarung-das-kundenservice-zeitfenster.md): Erfahre mehr über das 24-Stunden-Kundenservice-Fenster und warum du WhatsApp-Templates verwenden musst.
- [WhatsApp-Button zu deiner Facebook-Seite hinzufügen](https://help.superchat.com/de/articles/82970-whatsapp-button-zu-deiner-facebook-seite-hinzufugen.md): Erfahre, wie du einen WhatsApp Call-to-Action-Button zu deiner Facebook-Seite hinzufügst.
- [WhatsApp Icebreaker hinzufügen](https://help.superchat.com/de/articles/144166-whatsapp-icebreaker-hinzufugen.md): Richte einen Icebreaker ein. Definiere Icebreaker. Wie verbinde ich einen Gesprächseinstieg mit einer Automatisierung?
- [Best Practices: Nützliche Superchat-Tastenkürzel für den Arbeitsalltag](https://help.superchat.com/de/articles/355722-best-practices-nutzliche-superchat-tastenkurzel-fur-den-arbeitsalltag.md): So nutzt du Superchat-Shortcuts: Tastenkombinationen für schnellere Workflows
- [Verknüpfen Ihrer Facebook-Seite mit Ihrem Meta-Konto](https://help.superchat.com/de/articles/84987-verknupfen-ihrer-facebook-seite-mit-ihrem-meta-konto.md): Hier findest du eine detaillierte Anleitung, wie du deine WhatsApp-Business-Nummer und deine Facebook-Seite in Meta verbindest
- [WhatsApp-Spam-Verdacht & Richtlinien-Durchsetzung – Übersicht](https://help.superchat.com/de/articles/530124-whatsapp-spam-verdacht-richtlinien-durchsetzung-ubersicht.md): Eine Zusammenfassung von allem, was du über Spam-Verdachtsfälle bei Meta/WhatsApp wissen musst.
- [Was sind nicht genehmigte Automatisierungen?](https://help.superchat.com/de/articles/531130-was-sind-nicht-genehmigte-automatisierungen.md): Erfahre, was Meta als nicht genehmigte Automationen definiert und wie sie deine Messaging-Funktionen beeinflussen können.
- [Wie verbinde ich Instagram?](https://help.superchat.com/de/articles/14900-wie-verbinde-ich-instagram.md): Verbinde deine Instagram-Direct-Messages mit Superchat. Verbinde deinen Instagram-Business-Account mit Superchat.
- [Wie prüfe ich, ob ich ein Instagram-Business-Konto habe?](https://help.superchat.com/de/articles/14908-wie-prufe-ich-ob-ich-ein-instagram-business-konto-habe.md): Kommen deine Instagram-Nachrichten nicht in Superchat an, weil du kein Instagram Business-Profil hast? So kannst du eines erstellen!
- [Wie erhalte ich Instagram-Nachrichten in Superchat?](https://help.superchat.com/de/articles/56783-wie-erhalte-ich-instagram-nachrichten-in-superchat.md): Kommen deine Instagram-Nachrichten nicht an? So kannst du prüfen, ob Superchat Zugriff auf deine Instagram-Nachrichten hat.
- [WhatsApp-Button zu deinem Instagram-Konto hinzufügen](https://help.superchat.com/de/articles/82984-whatsapp-button-zu-deinem-instagram-konto-hinzufugen.md): A step-by-step guide on how to add a call-to-action button to your Instagram business profile.
- [Instagram-Gesprächsstarter hinzufügen](https://help.superchat.com/de/articles/159554-instagram-gesprachsstarter-hinzufugen.md): Liste die am häufigsten gestellten Fragen auf, aus denen Kunden wählen können, wenn sie dich über Instagram kontaktieren
- [Welche Instagram-Funktionen unterstützt Superchat?](https://help.superchat.com/de/articles/676037-welche-instagram-funktionen-unterstutzt-superchat.md): Was du mit Instagram in Superchat tun kannst und was nicht.
- [Was ist Live Chat?](https://help.superchat.com/de/articles/124272-was-ist-live-chat.md): Was der Live-Chat ist, was er kann und wie du ihn optimal zusammen mit anderen Superchat-Funktionen nutzt.
- [Erste Schritte: Live Chat](https://help.superchat.com/de/articles/123884-erste-schritte-live-chat.md): Erfahre, wie du unseren Live-Chat erstellst und nutzt. Füge den Live-Chat zum Web-Widget hinzu. Richte einen Live-Chat-Kanal ein.
- [Live-Chat-Kontakte mit Automatisierungen identifizieren](https://help.superchat.com/de/articles/136513-live-chat-kontakte-mit-automatisierungen-identifizieren.md): Erfahre, wie du mithilfe von Automationen Kontakte aus dem Live-Chat ganz einfach identifizieren kannst.
- [Best Practice: Nachverfolgung von Live-Chat-Kontakten](https://help.superchat.com/de/articles/327284-best-practice-nachverfolgung-von-live-chat-kontakten.md): Erfahre, wie Kontakte deinen Live-Chat erreichen. Tracking von Live-Chat-Kontakten. Datenschutz beim Tracking.
- [Best Practices: Live Chat und Automatisierungen](https://help.superchat.com/de/articles/138652-best-practices-live-chat-und-automatisierungen.md): Erfahre, wie du den Live-Chat mit Automationen noch leistungsstärker machst und alle eingehenden Anfragen effizient bearbeitest.
- [Live-Chat-Kanal erstellen und verwalten](https://help.superchat.com/de/articles/406758-live-chat-kanal-erstellen-und-verwalten.md): Lerne, wie du in Superchat den Live-Chat-Kanal einrichtest, anpasst und verwaltest.
- [Funktionen des E-Mail-Kanals in Superchat](https://help.superchat.com/de/articles/212963-funktionen-des-e-mail-kanals-in-superchat.md): Was kann der E-Mail-Kanal in Superchat?
- [E-Mail über IMAP/SMTP einrichten](https://help.superchat.com/de/articles/91783-e-mail-uber-imap-smtp-einrichten.md): So kannst du jede E-Mail-Adresse über IMAP/SMTP mit Superchat verbinden und mit einem beliebigen Posteingang verknüpfen
- [Erste Schritte: E-Mail einrichten](https://help.superchat.com/de/articles/14903-erste-schritte-e-mail-einrichten.md): Erfahre, wie du deine Email Adresse mit Superchat verbindest.
- [E-Mail-Signatur in Superchat einrichten](https://help.superchat.com/de/articles/14919-e-mail-signatur-in-superchat-einrichten.md): Erstelle eine neue E-Mail-Signatur oder importiere eine bestehende in Superchat.
- [Wie verbinde ich Facebook Messenger mit Superchat?](https://help.superchat.com/de/articles/14904-wie-verbinde-ich-facebook-messenger-mit-superchat.md): Verbinde deinen Facebook Messenger mit Superchat. Verbinde deine Facebook-Seite mit Superchat.
- [So aktivierst oder deaktivierst du Nachrichten für deine Facebook-Seite](https://help.superchat.com/de/articles/44322-so-aktivierst-oder-deaktivierst-du-nachrichten-fur-deine-facebook-seite.md): So rufst du Facebook-Nachrichten in deinem Posteingang ab, indem du Superchat erneut mit Facebook verbindest. Was du tun kannst, wenn Facebook-Nachrichten nicht funktionieren.
- [Facebook-Nachrichten werden nicht in Superchat angezeigt](https://help.superchat.com/de/articles/21387-facebook-nachrichten-werden-nicht-in-superchat-angezeigt.md): Wie du Facebook-Nachrichten durch das erneute Verbinden von Superchat mit Facebook in deinem Posteingang wiederherstellst. Was du tun kannst, wenn Facebook-Nachrichten nicht funktionieren.
- [SMS über Twilio hinzufügen: Erste Schritte](https://help.superchat.com/de/articles/304900-sms-uber-twilio-hinzufugen-erste-schritte.md): Lerne, wie du deinen SMS-Kanal über Twilio verbindest.
- [So verbindest du Telegram mit Superchat](https://help.superchat.com/de/articles/14906-so-verbindest-du-telegram-mit-superchat.md): So verbindest du Telegram mit Superchat und fügst es als Kommunikationskanal hinzu.
- [Telegram-Profil bearbeiten: So geht’s](https://help.superchat.com/de/articles/14913-telegram-profil-bearbeiten-so-geht-s.md): Erfahre hier, wie du dein Telegram-Profilbild und deine Beschreibung über Bot-Befehle ändern kannst.
- [Wie erhält man das Telegram Token bzw. die Bot ID?](https://help.superchat.com/de/articles/14901-wie-erhalt-man-das-telegram-token-bzw-die-bot-id.md): Wie erhalte ich ein Telegram Token? Woher bekomme ich die Bot ID? Telegram Verknüpfung mit Superchat.
- [Übersicht aller Dateigrößen](https://help.superchat.com/de/articles/27287-ubersicht-aller-dateigrossen.md): Maximale Dateigrößen, Zeichenlimits und verfügbare Dateiformate für WhatsApp, Instagram, Facebook, Telegram & SMS.

### Posteingang

- [Dateien im Superchat Drive speichern und ansehen](https://help.superchat.com/de/articles/396906-dateien-im-superchat-drive-speichern-und-ansehen.md): Lerne, wie du Dateien hochlädst, organisierst und darauf zugreifst, um sie in Kampagnen, Automationen oder Nachrichten wiederzuverwenden.
- [Nachrichten im Universellen Posteingang planen](https://help.superchat.com/de/articles/409828-nachrichten-im-universellen-posteingang-planen.md): Lerne, wie du in Superchat Nachrichten so einplanst, dass sie zum perfekten Zeitpunkt versendet werden – auch wenn du nicht online bist.
- [Interne Notizen: Zusammenarbeit im Universellen Posteingang](https://help.superchat.com/de/articles/409878-interne-notizen-zusammenarbeit-im-universellen-posteingang.md): Lerne, wie du in Superchat interne Notizen nutzt, um Unterhaltungen zu dokumentieren und direkt im Posteingang mit deinem Team zu kommunizieren – ohne dass Kund:innen etwas davon sehen.
- [Befehlmenü: Schnellaktionen im Universellen Posteingang](https://help.superchat.com/de/articles/409879-befehlmenu-schnellaktionen-im-universellen-posteingang.md): Lerne, wie du das Befehlmenü \(Cmd/Ctrl + K\) nutzt, um dich schneller in dem Universellen Posteingang zu bewegen. Damit kannst du Chats steuern, ohne die Maus zu benutzen — alles läuft direkt über d...
- [Neue Unterhaltung starten](https://help.superchat.com/de/articles/409885-neue-unterhaltung-starten.md): Lerne, wie du im Universellen Posteingang eine neue Unterhaltung beginnst.
- [Mit Anhängen im Universellen Posteingang arbeiten](https://help.superchat.com/de/articles/409889-mit-anhangen-im-universellen-posteingang-arbeiten.md): Lerne, wie du mit Anhängen \(Bilder, PDFs, Dokumente, Videos\) im Universellen Posteingang umgehst. Du kannst Dateien in Unterhaltungen ganz einfach ansehen, herunterladen und verwalten.
- [Sammelaktionen: Mehrere Unterhaltungen gleichzeitig bearbeiten](https://help.superchat.com/de/articles/409922-sammelaktionen-mehrere-unterhaltungen-gleichzeitig-bearbeiten.md): Lerne, wie du im Universellen Posteingang Sammelaktionen nutzt, um mehrere Unterhaltungen effizienter zu bearbeiten. Mit Sammelaktionen kannst du denselben Vorgang auf mehrere Unterhaltungen gleich...
- [Mit Postfächern in Superchat arbeiten](https://help.superchat.com/de/articles/409926-mit-postfachern-in-superchat-arbeiten.md): Adding a recommendation to disconnect the phone number before deleting an inbox connected to an AI Agent phone number, across all locales.
- [Unterhaltungsstatus: Organisiert bleiben mit Offen, Später und Erledigt](https://help.superchat.com/de/articles/410120-unterhaltungsstatus-organisiert-bleiben-mit-offen-spater-und-erledigt.md): Lerne, wie du dein Postfach sauber hältst und keine Kundenanfrage untergeht. In Superchat hat jede Unterhaltung einen von drei Status: Offen, Später oder Erledigt.
- [KI-Anrufe: Alle Anrufe deines KI-Agenten im Posteingang im Blick](https://help.superchat.com/de/articles/713055-ki-anrufe-alle-anrufe-deines-ki-agenten-im-posteingang-im-blick.md): Sieh dir alle Anrufe deines KI-Agenten an – mit Zusammenfassung, Aufnahme und Transkript, direkt im Posteingang.
- [Labels: Gespräche kategorisieren und organisieren](https://help.superchat.com/de/articles/395399-labels-gesprache-kategorisieren-und-organisieren.md): Erstelle und verwalte Labels in Superchat, um deine Gespräche zu organisieren und deinem Team die Arbeit in Chats zu erleichtern.
- [Wie sende ich eine Nachricht in Superchat?](https://help.superchat.com/de/articles/14928-wie-sende-ich-eine-nachricht-in-superchat.md): Wie du eine neue Nachricht an einen Kontakt in Superchat sendest.
- [So sendest du eine automatische Willkommensnachricht](https://help.superchat.com/de/articles/14929-so-sendest-du-eine-automatische-willkommensnachricht.md): Automatische Nachrichten einrichten. Eine Abwesenheitsnachricht konfigurieren. Öffnungszeiten festlegen. Automatisch auf Nachrichten antworten.
- [FAQ: Dein Superchat-Postfach im Überblick](https://help.superchat.com/de/articles/14934-faq-dein-superchat-postfach-im-uberblick.md): So nutzt du dein Superchat-Postfach optimal
- [Entwürfe: Unfertige Antworten speichern und verwalten](https://help.superchat.com/de/articles/409870-entwurfe-unfertige-antworten-speichern-und-verwalten.md): Lerne, wie du in Superchats Universellem Posteingang Nachrichten-Entwürfe erstellst, bearbeitest und verwaltest. Entwürfe ermöglichen dir, Unterhaltungen zu pausieren und später fortzusetzen, ohne ...
- [Allgemeine Vorlagen](https://help.superchat.com/de/articles/516683-allgemeine-vorlagen.md): Lerne die Grundlagen der allgemeinen Vorlagen kennen.
- [Starte Unterhaltungen mit dem Superchat-Link](https://help.superchat.com/de/articles/44773-starte-unterhaltungen-mit-dem-superchat-link.md): Starte Unterhaltungen oder navigiere zu Unterhaltungen in Superchat aus deinem CRM, Shopsystem oder Support-Software mit dem Superchat-Link.
- [Best Practices: Unterhaltungsansichten](https://help.superchat.com/de/articles/253784-best-practices-unterhaltungsansichten.md): Erfahre, wie du Konversationsfilter einrichtest und Filter speicherst.

### Automations

- [Erste Schritte mit Automations](https://help.superchat.com/de/articles/531106-erste-schritte-mit-automations.md): Automations helfen dir, wiederkehrende Aufgaben in Superchat automatisch ablaufen zu lassen – ohne dass du manuell eingreifen musst.
- [Automations für Fortgeschrittene](https://help.superchat.com/de/articles/531408-automations-fur-fortgeschrittene.md): Meistere komplexe Automation-Szenarien - von Multi-Kanal-Flows bis intelligenter Automation-Steuerung
- [Automations debuggen und Fehler beheben](https://help.superchat.com/de/articles/531443-automations-debuggen-und-fehler-beheben.md): Finde und löse Probleme in deinen Automations schnell und zuverlässig
- [Trigger verstehen](https://help.superchat.com/de/articles/531177-trigger-verstehen.md): Der Startpunkt jeder Automation - verstehe wann du welchen Trigger brauchst
- [Filter & Bedingungen](https://help.superchat.com/de/articles/531258-filter-bedingungen.md): Steuere deine Automation mit präzisen Bedingungen
- [Nachrichten Nodes](https://help.superchat.com/de/articles/532722-nachrichten-nodes.md): Kommuniziere mit deinen Kunden - von einfachen Nachrichten bis interaktive WhatsApp-Elemente
- [Aktion Nodes](https://help.superchat.com/de/articles/531384-aktion-nodes.md): Automatisiere Aktionen in Superchat - von Kontaktverwaltung bis HTTP Requests
- [Logik Nodes](https://help.superchat.com/de/articles/531264-logik-nodes.md): Erweiterte Steuerung deiner Automation - Verzögerungen, Verzweigungen und Datenverarbeitung
- [Best Practices: WhatsApp-Schnellantworten](https://help.superchat.com/de/articles/106344-best-practices-whatsapp-schnellantworten.md): Was ist eine WhatsApp-Schnellantwort? Wo kannst du eine WhatsApp-Schnellantwort verwenden?
- [Best Practice: Automatische Geburtstagsgrüße](https://help.superchat.com/de/articles/144161-best-practice-automatische-geburtstagsgrusse.md): Erfahre, wie du deinen Kontakten automatisch zum Geburtstag gratulierst.

### KI-Agent

- [Einführung: KI-Agenten](https://help.superchat.com/de/articles/439576-einfuhrung-ki-agenten.md): Lerne, was KI-Agenten in Superchat sind, warum sie nützlich sind und wie sie in deinen Arbeitsablauf passen.
- [Wie du deine Stimme klonst](https://help.superchat.com/de/articles/739385-wie-du-deine-stimme-klonst.md): Wie du deine eigene Stimme für den Telefon-KI-Agenten klonst, damit er klingt wie du.
- [Getting Started: KI-Agenten](https://help.superchat.com/de/articles/439573-getting-started-ki-agenten.md): Adding a new FAQ entry about conversation history access, without changing anything else.
- [So schreibst du den perfekten Prompt für deinen KI-Agenten](https://help.superchat.com/de/articles/439578-so-schreibst-du-den-perfekten-prompt-fur-deinen-ki-agenten.md): Lerne, was ein Prompt ist, warum er so wichtig für deinen KI-Agenten ist und wie du ihn so schreibst, dass dein Agent natürlich und zuverlässig arbeitet.
- [So stellst du deinen KI-Agenten für Chat & E-Mails in Automations live](https://help.superchat.com/de/articles/439600-so-stellst-du-deinen-ki-agenten-fur-chat-e-mails-in-automations-live.md): Erfahre, wie du deinen KI-Agenten veröffentlichst, festlegst, wann er antworten soll – und wann er stoppen soll.
- [Exit Conditions und Übergabe an einen Mitarbeiter im Chat & E-Mail](https://help.superchat.com/de/articles/661492-exit-conditions-und-ubergabe-an-einen-mitarbeiter-im-chat-e-mail.md): Was Exit Conditions sind, wie Human Handover in Superchat funktioniert und wie du benutzerdefinierte Exit Conditions in deinen Automatisierungen einrichtest.
- [Dein Handy/Telefon mit deinem KI-Agenten verbinden](https://help.superchat.com/de/articles/712258-dein-handy-telefon-mit-deinem-ki-agenten-verbinden.md): Fixed GSM code syntax error: the 004 all-conditional-forwarding code was missing the second asterisk before the time parameter, which could cause the network to misinterpret the command as a status...
- [Kompatible Telefonanlagen & Anbieter](https://help.superchat.com/de/articles/742858-kompatible-telefonanlagen-anbieter.md): Vollständige Liste aller Telefonanlagen und Anbieter, für die wir eine eigene Einrichtungsanleitung für den KI-Agenten haben.
- [Telefonanlage oder Handy: Was solltest du bei der Einrichtung auswählen?](https://help.superchat.com/de/articles/739438-telefonanlage-oder-handy-was-solltest-du-bei-der-einrichtung-auswahlen.md): Wie du entscheidest, ob du die Rufweiterleitung deines KI-Agenten als "Telefonanlage" oder "Handy" einrichtest, und was zu tun ist, wenn dein Anbieter nicht in der Liste steht.
- [Deine Telefonanlage mit dem KI-Agenten verbinden](https://help.superchat.com/de/articles/714145-deine-telefonanlage-mit-dem-ki-agenten-verbinden.md): So verbindest du deine Telefonanlage oder dein VoIP-/Cloud-Anlage mit dem KI-Agenten, damit er Anrufe automatisch entgegennimmt.
- [E-Mail-Benachrichtigungen für KI-Anrufe](https://help.superchat.com/de/articles/714092-e-mail-benachrichtigungen-fur-ki-anrufe.md): Erfahre, wann Superchat dich per E-Mail über neue KI-Anrufe informiert und was in der Benachrichtigung steht.
- [Mikrofon funktioniert nicht in der KI-Agenten Testumgebung?](https://help.superchat.com/de/articles/598757-mikrofon-funktioniert-nicht-in-der-ki-agenten-testumgebung.md): So funktionierst du Mikrofonprobleme beim Testen deines Voice-KI-Agenten im Superchat-Testumgebung – mit Browser-Berechtigungen, Systemeinstellungen und häufigen Lösungen für Mac und Windows.
- [So deaktivierst du deinen Voice AI-Agenten](https://help.superchat.com/de/articles/716807-so-deaktivierst-du-deinen-voice-ai-agenten.md): Erfahre, wie du deinen Voice AI Agent in Superchat vollständig deaktivierst und wieder einen Platz in deinem aktiven Agenten-Limit freimachst.

### Kampagnen

- [Erste Schritte: Kampagnen](https://help.superchat.com/de/articles/545627-erste-schritte-kampagnen.md): Erreiche deine Kunden dort wo sie täglich kommunizieren - mit Öffnungsraten von über 90%
- [Opt-In und Einwilligung für Kampagnen](https://help.superchat.com/de/articles/545653-opt-in-und-einwilligung-fur-kampagnen.md): Wie du Kontakte für deinen WhatsApp-Newsletter rechtssicher sammelst.
- [Kampagne versenden](https://help.superchat.com/de/articles/545667-kampagne-versenden.md): Schritt für Schritt zur ersten WhatsApp Kampagne
- [Automations für Kampagnen](https://help.superchat.com/de/articles/545688-automations-fur-kampagnen.md): Automatisch auf Antworten und Klicks reagieren - ohne manuellen Aufwand
- [Kampagnen-Analyse und Monitoring](https://help.superchat.com/de/articles/545699-kampagnen-analyse-und-monitoring.md): Verfolge den Erfolg deiner Kampagne in Echtzeit

### Integrationen

- [Einführung in Integrationen](https://help.superchat.com/de/articles/213219-einfuhrung-in-integrationen.md): Finde heraus, wie Integrationen deine Arbeit einfacher und effizienter machen können.
- [Erste Schritte: Superchat mit n8n verbinden](https://help.superchat.com/de/articles/630039-erste-schritte-superchat-mit-n8n-verbinden.md): Wie du Superchat über Webhooks mit n8n verbindest, einschließlich Einrichtungsschritten, einem Praxisbeispiel und Tipps zur Fehlerbehebung.
- [API-Schlüssel in Superchat verbinden – so geht's](https://help.superchat.com/de/articles/608592-api-schlussel-in-superchat-verbinden-so-geht-s.md): Was ist ein API-Key, warum brauchst du ihn und wo findest du ihn?
- [Knoten in Zapier konfigurieren: Fehlende Variablen beheben](https://help.superchat.com/de/articles/608756-knoten-in-zapier-konfigurieren-fehlende-variablen-beheben.md): Fehlende Variablen in Zapier-Knoten? So löst du das Problem mit Testdaten
- [Best Practices: Superchat und Aircall Integration](https://help.superchat.com/de/articles/602631-best-practices-superchat-und-aircall-integration.md): So integrierst du Aircall in Superchat
- [Wie teste ich einen Webhook-Trigger mit Postman?](https://help.superchat.com/de/articles/611473-wie-teste-ich-einen-webhook-trigger-mit-postman.md): Was du tun kannst, wenn du Testdaten für deine Automatisierung benötigst
- [Erste Schritte: Shore-Integration](https://help.superchat.com/de/articles/532727-erste-schritte-shore-integration.md): Erfahre, wie du die Shore-Integration von Superchat nutzt.
- [Superchat und HubSpot verbinden](https://help.superchat.com/de/articles/188535-superchat-und-hubspot-verbinden.md): So verbindest du Superchat mit HubSpot
- [Unterhaltungen und Nachrichten in HubSpot einsehen](https://help.superchat.com/de/articles/206276-unterhaltungen-und-nachrichten-in-hubspot-einsehen.md): Lasse dir Unterhaltungen und Nachrichten aus Superchat direkt in der Kontakt-Ansicht von HubSpot anzeigen
- [Best practice: WhatsApp-Vorlagen aus HubSpot Automations senden](https://help.superchat.com/de/articles/206851-best-practice-whatsapp-vorlagen-aus-hubspot-automations-senden.md): Aus HubSpot WhatsApp Nachrichten versenden. Verknüpfung von Hubspot zu Superchat
- [HubSpot-Kontaktattribute synchronisieren](https://help.superchat.com/de/articles/208404-hubspot-kontaktattribute-synchronisieren.md): Lerne, wie du HubSpot-Kontaktattribute in Superchat synchronisieren und nutzen kannst. Hub Spot Attribute in Superchat sehen.
- [Erste Schritte: Zapier](https://help.superchat.com/de/articles/82020-erste-schritte-zapier.md): Erste Schritte mit Automationen über Zapier. Was ist Zapier und wie kann ich es nutzen? Wie erstelle ich einen „Zap“?
- [Best Practices: Zapier – Erweiterte Funktionen optimal nutzen](https://help.superchat.com/de/articles/107922-best-practices-zapier-erweiterte-funktionen-optimal-nutzen.md): Erfahre mehr über die Möglichkeiten von Zapier und wie du sie nutzen kannst.
- [Superchat-Automatisierungen mit Zapier verbinden](https://help.superchat.com/de/articles/221741-superchat-automatisierungen-mit-zapier-verbinden.md): Erfahre, wie du Superchat-Automationen ganz einfach mit Zapier verbindest.
- [Best Practice: Round Robin in Zapier erstellen](https://help.superchat.com/de/articles/281163-best-practice-round-robin-in-zapier-erstellen.md): Lead Verteilung in Zapier. Wie richte ich Round Robin ein?Termine zuordnen in Zapier
- [Flixcheck-Check automatisiert per Superchat versenden](https://help.superchat.com/de/articles/388910-flixcheck-check-automatisiert-per-superchat-versenden.md): Automatisiere Flixcheck-Checks in Superchat \(Check-Vorlage, dynamische-URL als WhatsApp Button, manueller Trigger\).
- [Get Started: Pipedrive x Zapier](https://help.superchat.com/de/articles/175956-get-started-pipedrive-x-zapier.md): Verknüpfe Superchat mit Pipedrive. Verschicke automatisch WhatsApp Nachrichten über Pipedrive. Anleitung zum Thema Pipedrive.
- [Zapier: Pipedrive Integration - Kontaktsynchronisation](https://help.superchat.com/de/articles/175964-zapier-pipedrive-integration-kontaktsynchronisation.md): Verknüpfe Superchat mit Pipedrive. Synchronisiere automatisch Kontakte. Anleitung zum Thema Pipedrive.
- [Zapier: Pipedrive Integration - Deal wechselt die Stage](https://help.superchat.com/de/articles/176775-zapier-pipedrive-integration-deal-wechselt-die-stage.md): Pipedrive Integration. Automatisch WhatsApp Nachricht versenden. Pipedrive Deal Stage Wechsel
- [Zapier: Pipedrive Integration - Template gesendet und Aufgabe wird erstellt](https://help.superchat.com/de/articles/176793-zapier-pipedrive-integration-template-gesendet-und-aufgabe-wird-erstellt.md): Pipedrive Integration. Aufgabe automatisch erstellen. WhatsApp Template automatisch versenden. Pipedrive automatisieren.
- [Zapier: Pipedrive Integration - Deal ist gewonnen und ein Label wird angehängt](https://help.superchat.com/de/articles/176795-zapier-pipedrive-integration-deal-ist-gewonnen-und-ein-label-wird-angehangt.md): Pipedrive Integration. Automatisch ein Label erstellen, wenn sich die Deal-Stage ändert. Verknüpfung von Pipedrive und Superchat.
- [Get Started: Shopify x Zapier](https://help.superchat.com/de/articles/174755-get-started-shopify-x-zapier.md): Verknüpfe Superchat mit Shopify. Verschicke automatisch WhatsApp Nachrichten über Shopify. Anleitung zum Thema Shopify.
- [Zapier: Shopify Integration - Kontaktsynchronisation](https://help.superchat.com/de/articles/174756-zapier-shopify-integration-kontaktsynchronisation.md): Verknüpfe Superchat mit Shopify. Synchronisiere automatisch Kontakte. Anleitung zum Thema Shopify.
- [Los geht's: Calendly mit Zapier und Superchat verbinden](https://help.superchat.com/de/articles/181615-los-geht-s-calendly-mit-zapier-und-superchat-verbinden.md): Integriere Superchat mit Calendly. Sende automatisch WhatsApp-Nachrichten über Calendly.
- [Calendly-Trigger in Automatisierungen verwenden](https://help.superchat.com/de/articles/681748-calendly-trigger-in-automatisierungen-verwenden.md): Starte Automationen automatisch, wenn ein Calendly-Termin gebucht oder storniert wird – kein Zapier erforderlich.
- [Zapier: Calendly Integration - Automatisierte Kontaktsynchronisation](https://help.superchat.com/de/articles/175969-zapier-calendly-integration-automatisierte-kontaktsynchronisation.md): Verknüpfe Superchat mit Calendly über Zapier. Synchronisiere automatisch Kontakte. Anleitung zum Thema Calendly.
- [Zapier: Calendly Integration - Automatisierte Terminbestätigung verschicken](https://help.superchat.com/de/articles/176565-zapier-calendly-integration-automatisierte-terminbestatigung-verschicken.md): Verschicke automatisiert eine Terminbestätigung als WhatsApp Nachricht. Anleitung zum Thema Calendly.
- [Zapier: Calendly Integration - Automatisierte Terminerinnerung verschicken \(mit Option auf Verschiebung\)](https://help.superchat.com/de/articles/176598-zapier-calendly-integration-automatisierte-terminerinnerung-verschicken-mit-option-auf-verschiebung.md): Verschicke automatisiert eine Terminerinnerung \(mit Option auf Verschiebung\) als WhatsApp Nachricht. Anleitung zum Thema Calendly.
- [Zapier: Calendly Integration - Automatisiert Infomaterial nach Termin verschicken](https://help.superchat.com/de/articles/176763-zapier-calendly-integration-automatisiert-infomaterial-nach-termin-verschicken.md): Verschicke automatisiert eine Nachricht mit Infomaterial, nach dem Termin als WhatsApp Nachricht. Anleitung zum Thema Calendly.
- [Zapier: Kontakte von HubSpot zu Superchat synchronisieren](https://help.superchat.com/de/articles/176624-zapier-kontakte-von-hubspot-zu-superchat-synchronisieren.md): Erfahre, wie du mit Zapier Kontakte, die in HubSpot erstellt oder aktualisiert werden, automatisch mit Superchat synchronisierst und so beide Plattformen ohne manuelle Dateneingabe aktuell hältst.
- [Kontakte von Superchat mit Zapier zu HubSpot synchronisieren](https://help.superchat.com/de/articles/176870-kontakte-von-superchat-mit-zapier-zu-hubspot-synchronisieren.md): Erfahre, wie du mit Zapier Kontakte, die in Superchat erstellt werden, automatisch mit HubSpot synchronisierst und so beide Plattformen ohne manuelle Dateneingabe aktuell hältst.
- [Zapier: HubSpot - WhatsApp-Vorlage an neuen Kontakt in HubSpot senden](https://help.superchat.com/de/articles/177074-zapier-hubspot-whatsapp-vorlage-an-neuen-kontakt-in-hubspot-senden.md): Sende mit Zapier automatisch eine WhatsApp-Vorlage an neue Kontakte, die in HubSpot erstellt wurden.
- [Zapier: HubSpot – WhatsApp-Nachricht nach aktualisiertem Deal-Status senden](https://help.superchat.com/de/articles/177081-zapier-hubspot-whatsapp-nachricht-nach-aktualisiertem-deal-status-senden.md): Sende deinen Kontakten automatisch eine WhatsApp-Vorlage, nachdem eine Deal-Stage in HubSpot aktualisiert wurde, mithilfe von Zapier.
- [Zapier: HubSpot – Ticket in HubSpot nach dem Senden einer Checkliste erstellen](https://help.superchat.com/de/articles/177110-zapier-hubspot-ticket-in-hubspot-nach-dem-senden-einer-checkliste-erstellen.md): Erstelle automatisch ein HubSpot-Ticket, nachdem du eine WhatsApp-Vorlage mit Zapier gesendet hast.
- [HubSpot-Integration: Einschränkungen & FAQ](https://help.superchat.com/de/articles/636303-hubspot-integration-einschrankungen-faq.md): Die wichtigsten Einschränkungen der HubSpot-Integration mit Superchat, insbesondere in Bezug auf das Kontakt-Matching, die Attributsynchronisierung und das Workflow-Verhalten.
- [Loslegen: Typeform mit Zapier und Superchat verbinden](https://help.superchat.com/de/articles/174820-loslegen-typeform-mit-zapier-und-superchat-verbinden.md): Verbinde dein Typeform-Konto mit Superchat und lerne die Grundlagen, wie du beide Plattformen kombinieren kannst

### Kontakte

- [Kontakte und Attribute bearbeiten](https://help.superchat.com/de/articles/404989-kontakte-und-attribute-bearbeiten.md): Lerne, wie du Kontaktdaten aktualisierst, Attribute verwaltest und mehrere Kontakte gleichzeitig im Kontakt Hub bearbeitest.
- [Kontakt-Hub-Tabelle anpassen](https://help.superchat.com/de/articles/404830-kontakt-hub-tabelle-anpassen.md): Lerne, wie du auswählst, welche Attribute in der Kontakt-Hub-Tabelle angezeigt werden und in welcher Reihenfolge.
- [Kontakt-Seitenleiste anpassen](https://help.superchat.com/de/articles/405134-kontakt-seitenleiste-anpassen.md): Lerne, wie du die Kontakt-Seitenleiste in der Universellen Posteingang und im Kontakt Hub nutzt und anpasst.
- [Kontakte zusammenführen](https://help.superchat.com/de/articles/406279-kontakte-zusammenfuhren.md): Lerne, wie du zwei Kontakte im Universellen Posteingang und im Kontakt Hub zusammenführst, sodass Kontakte in Superchat echten Personen entsprechen.
- [Erste Schritte: Kontaktattribute](https://help.superchat.com/de/articles/396770-erste-schritte-kontaktattribute.md): Lerne, wie du benutzerdefinierte Kontaktattribute erstellst und verwaltest – lege Text-, Zahlen- und Datumsfelder fest, um wichtige Kontaktdaten zu speichern.
- [Neuen Kontakt manuell erstellen](https://help.superchat.com/de/articles/403378-neuen-kontakt-manuell-erstellen.md): Lerne, wie du im Superchat Kontakt Hub einzelne Kontakte Schritt für Schritt anlegst.
- [Kontaktfilter](https://help.superchat.com/de/articles/402993-kontaktfilter.md): Lerne, wie du deine Kontakte im Kontakt Hub filtern und segmentieren kannst.
- [Kontaktansichten: Kontaktfilter für dynamische Segmentierung speichern](https://help.superchat.com/de/articles/402985-kontaktansichten-kontaktfilter-fur-dynamische-segmentierung-speichern.md): Lerne, wie du eigene Kontaktansichten im Kontakt Hub speichern und verwalten kannst, um schnelleren Zugriff zu haben.
- [Kontakte mit Kontaktlisten gruppieren und segmentieren](https://help.superchat.com/de/articles/396545-kontakte-mit-kontaktlisten-gruppieren-und-segmentieren.md): Was du tun kannst, wenn ein WhatsApp-Empfänger Nachrichten von deinem Unternehmen blockiert hat.
- [Kontakte als Abonnenten markieren](https://help.superchat.com/de/articles/404833-kontakte-als-abonnenten-markieren.md): Lerne, wie du Kontakte manuell als Abonnenten für deinen WhatsApp-Newsletter markierst. Mit Opt-ins verwaltest du, wer Kampagnen erhalten soll.
- [WhatsApp-Kampagnen aus dem Kontakt Hub versenden](https://help.superchat.com/de/articles/402997-whatsapp-kampagnen-aus-dem-kontakt-hub-versenden.md): Lerne, wie du direkt aus dem Kontakt Hub eine WhatsApp-Newsletter-Kampagne startest.
- [Kontakte importieren](https://help.superchat.com/de/articles/395521-kontakte-importieren.md): Importiere und aktualisiere Kontakte mithilfe einer CSV-Datei, einschließlich der Vorbereitung deiner CSV, dem Upload über Desktop oder Mobilgerät sowie der Aktualisierung von Kontaktfeldern.
- [Kontaktimport \(CSV\) mit Google Sheets vorbereiten](https://help.superchat.com/de/articles/44813-kontaktimport-csv-mit-google-sheets-vorbereiten.md): So bringst du Telefonnummern, Vornamen und Nachnamen in das richtige Format für einen Kontaktimport
- [Kontakt-Exporte erstellen](https://help.superchat.com/de/articles/409826-kontakt-exporte-erstellen.md): Lerne, wie du Kontakt-Exporte erstellst, welche Felder exportiert werden und welche Limits dabei gelten.

### Web Widget

- [Erste Schritte: Web Widget](https://help.superchat.com/de/articles/406098-erste-schritte-web-widget.md): Lerne, wie du in Superchat ein Webwidget erstellst, anpasst und installierst.
- [Best Practice: Web-Widget in den Google Tag Manager integrieren](https://help.superchat.com/de/articles/14975-best-practice-web-widget-in-den-google-tag-manager-integrieren.md): Verbinde das Web-Widget mit dem Google Tag Manager. Verbinde den Google Tag Manager mit Superchat.

### Team Chat

- [Erste Schritte: Team-Chat](https://help.superchat.com/de/articles/405350-erste-schritte-team-chat.md): Lerne die Grundlagen des Team-Chats kennen: Direktnachrichten, Gruppen, Emoji-Reaktionen und Threads.
- [Mit Gruppen im Team-Chat arbeiten](https://help.superchat.com/de/articles/402610-mit-gruppen-im-team-chat-arbeiten.md): Lerne, wie Gruppen im Team-Chat funktionieren – einschließlich privater und öffentlicher Gruppen, Einstellungen und Anhänge.
- [Nachrichten und Unterhaltungen aus dem Universellen Posteingang in den Team-Chat teilen](https://help.superchat.com/de/articles/402602-nachrichten-und-unterhaltungen-aus-dem-universellen-posteingang-in-den-team-chat-teilen.md): Lerne, wie du einzelne Nachrichten oder ganze Unterhaltungen aus dem Universellen Posteingang in den Team-Chat teilen kannst, um intern besser zusammenzuarbeiten.
- [Behalte den Überblick über deine Team-Chat-Unterhaltungen](https://help.superchat.com/de/articles/402600-behalte-den-uberblick-uber-deine-team-chat-unterhaltungen.md): Lerne, wie du mit dem Tab Direktnachrichten, dem Tab Threads und der Suche schnell Unterhaltungen im Team-Chat findest.

### Analytics

- [Erste Schritte: Analytics](https://help.superchat.com/de/articles/472959-erste-schritte-analytics.md): Erfahre, wie Analytics in Superchat dir hilft, deine Kommunikation besser zu verstehen und fundierte Entscheidungen zu treffen – ob im Support, Vertrieb oder Recruiting.
- [Analysen zu Gesprächen und Nachrichten](https://help.superchat.com/de/articles/472965-analysen-zu-gesprachen-und-nachrichten.md): Erfahre, wie du das Volumen deiner Konversationen und Nachrichten analysierst – und welche Trends dir helfen, deine tägliche Kommunikation besser zu verstehen.
- [Analyse der Teamleistung](https://help.superchat.com/de/articles/472967-analyse-der-teamleistung.md): Erfahre, wie du die Reaktionsgeschwindigkeit und Aktivität deines Teams analysierst – und welche Kennzahlen dir helfen, Prozesse und Kapazitäten besser zu steuern.
- [Kontaktlisten-Analyse](https://help.superchat.com/de/articles/472974-kontaktlisten-analyse.md): Erfahre, wie sich deine Kontaktlisten im Laufe der Zeit entwickeln – und welche Veränderungen dir helfen, deine Zielgruppen besser zu verstehen
- [Analysen zu Schlagwörtern](https://help.superchat.com/de/articles/472975-analysen-zu-schlagwortern.md): Erfahre, wie sich deine Labels im Laufe der Zeit entwickeln – und welche Erkenntnisse dir helfen, Themen und Kategorien besser zu verstehen.
- [Automatisierungsanalyse](https://help.superchat.com/de/articles/532874-automatisierungsanalyse.md): Behalte den Überblick über die Performance deiner Automations

### Bewertungen

- [Get Started: Bewertungen](https://help.superchat.com/de/articles/27292-get-started-bewertungen.md): Wie sammle ich Bewertungen? Wie erstelle ich ein Bewertungsprofil und füge Bewertungsportale hinzu? Was sind Vorteile von Bewertungsprofilen
- [So richtest du deine Bewertungsprofile ein](https://help.superchat.com/de/articles/14953-so-richtest-du-deine-bewertungsprofile-ein.md): Bewertungen von Google, Capterra, ProvenExpert, oder Jameda mit dem Bewertungsprofil über Superchat sammeln
- [Wie füge ich Google Bewertungen hinzu?](https://help.superchat.com/de/articles/32155-wie-fuge-ich-google-bewertungen-hinzu.md): Hier erfährst du, wie du deinen Google Business Account für Bewertungen mit Superchat verknüpfen kannst
- [ProvenExpert Bewertungslink hinzufügen](https://help.superchat.com/de/articles/14957-provenexpert-bewertungslink-hinzufugen.md)
- [Trustpilot Bewertungslink hinzufügen](https://help.superchat.com/de/articles/14956-trustpilot-bewertungslink-hinzufugen.md)

### Mobile & Desktop App

- [Erste Schritte: Desktop- und Mobile-App](https://help.superchat.com/de/articles/110987-erste-schritte-desktop-und-mobile-app.md): Wo kann ich die Desktop- und Mobile-Apps für Superchat herunterladen?
- [Kontakte über die Superchat-Mobil-App importieren](https://help.superchat.com/de/articles/669560-kontakte-uber-die-superchat-mobil-app-importieren.md): So importierst du deine Telefonkontakte mit der Superchat Mobile App auf iOS und Android in Superchat.

### Weitere Einstellungen

- [So erstellen Sie einen Screenshot auf Ihrem Computer](https://help.superchat.com/de/articles/29188-so-erstellen-sie-einen-screenshot-auf-ihrem-computer.md): Erfahre, wie du unter Windows oder Mac einen Screenshot von deinem Bildschirm machst.
- [Arbeiten mit mehreren Workspaces](https://help.superchat.com/de/articles/396634-arbeiten-mit-mehreren-workspaces.md): Lerne, was Workspaces in Superchat sind, wann du sie nutzen solltest, um Kontakte und Teams zu trennen, und wie du sie erstellst, verwaltest und löschst.
- [Arbeitsbereich-Einstellungen bearbeiten](https://help.superchat.com/de/articles/406678-arbeitsbereich-einstellungen-bearbeiten.md): Erfahre, wie du deine Workspace-Einstellungen bearbeitest, einschließlich des Workspace-Logos, der Standard-Systemsprache und der Standard-Zeitzone.
- [WhatsApp-Coexistence-Verbindung in Meta trennen](https://help.superchat.com/de/articles/600739-whatsapp-coexistence-verbindung-in-meta-trennen.md): Was du tun kannst, wenn du die Coexistence-Einrichtung nicht mehr nutzen möchtest
- [Nutzer in Superchat einladen und verwalten](https://help.superchat.com/de/articles/396144-nutzer-in-superchat-einladen-und-verwalten.md): Lerne, wie du neue Kollegen einlädst und wie du Nutzer:innen entfernen kannst. Nutzer zum Team in Superchat hinzufügen.
- [Benutzerrollen und Berechtigungen](https://help.superchat.com/de/articles/396155-benutzerrollen-und-berechtigungen.md): Erfahre mehr über die einzelnen Benutzerrollen und was jede Rolle in Superchat ansehen, erstellen, bearbeiten und löschen kann.
- [So änderst du deine E-Mail-Adresse](https://help.superchat.com/de/articles/485140-so-anderst-du-deine-e-mail-adresse.md): Erfahre, wie du die aktuell mit deinem Superchat-Konto verknüpfte Email Adresse aktualisieren kannst.
- [SAML-App verbinden](https://help.superchat.com/de/articles/622194-saml-app-verbinden.md): Erfahre, wie du deine SAML-App für die Integration mit Superchat vorbereitest.
- [Benachrichtigungseinstellungen bearbeiten](https://help.superchat.com/de/articles/14890-benachrichtigungseinstellungen-bearbeiten.md): Erfahre, wie du deine Superchat-Benachrichtigungen anpassen kannst.
- [Allgemeine Profil-Einstellungen bearbeiten](https://help.superchat.com/de/articles/14884-allgemeine-profil-einstellungen-bearbeiten.md): So änderst du deine allgemeinen Profil-Einstellungen
- [So änderst oder setzt du dein Passwort zurück](https://help.superchat.com/de/articles/14895-so-anderst-oder-setzt-du-dein-passwort-zuruck.md): Erfahre, wie du dein Passwort ändern oder zurücksetzen kannst, falls du es vergessen hast.
- [So richtest du die Zwei-Faktor-Authentifizierung \(2FA\) ein](https://help.superchat.com/de/articles/263739-so-richtest-du-die-zwei-faktor-authentifizierung-2fa-ein.md): Erfahre, wie du die Zwei-Faktor-Authentifizierung aktivierst und die Sicherheit deines Accounts erhöhst.

### Plan & Abrechnung

- [Meta-Preismodell erklärt](https://help.superchat.com/de/articles/71853-meta-preismodell-erklart.md): Verstehe die Kosten, die mit dem Versenden von WhatsApp-Templates verbunden sind, und die Boni, die Superchat anbietet.
- [Superchat – Freund:innen einladen](https://help.superchat.com/de/articles/177220-superchat-freund-innen-einladen.md): Erfahre, wie du den Empfehlungslink in Superchat nutzt. Lade Freund:innen ein und erhalte 100€.
- [Credits in Superchat erklärt](https://help.superchat.com/de/articles/439601-credits-in-superchat-erklart.md): Lerne, wie Credits funktionieren – das einheitliche System, das Automationen und KI in Superchat antreibt.
- [FAQ – Plan & Abrechnung](https://help.superchat.com/de/articles/516380-faq-plan-abrechnung.md): Häufig gestellte Fragen zu Superchats Pläne und Abrechnungsrichtlinien.
- [Datenaufbewahrung bei Superchat: Speicherung und Löschung Ihrer Daten](https://help.superchat.com/de/articles/627197-datenaufbewahrung-bei-superchat-speicherung-und-loschung-ihrer-daten.md): Erfahre, wie Superchat mit der Datenspeicherung umgeht, was passiert, wenn du Kontakte löschst, und wie du die Datenlöschung automatisieren kannst, um DSGVO-konform zu bleiben.
- [Zahlungsmigrationsprozess in Superchat](https://help.superchat.com/de/articles/644491-zahlungsmigrationsprozess-in-superchat.md): Zahlungsmethode-Problem beheben. WhatsApp-Templates können aufgrund eines Zahlungsproblems nicht gesendet werden. Erfahre, wie du das Zahlungsmethode-Problem beheben kannst.

## Italiano

### Auto Onboarding

- [Guida all'impostazione del conto Superchat](https://help.superchat.com/it/articles/203388-guida-all-impostazione-del-conto-superchat.md): Inizia qui: configurazione del conto Superchat
- [Collegare i canali di messaggistica con Superchat](https://help.superchat.com/it/articles/19135-collegare-i-canali-di-messaggistica-con-superchat.md): Una panoramica di tutti i canali di comunicazione che puoi aggiungere a Superchat.
- [Come configurare gli orari di apertura](https://help.superchat.com/it/articles/27272-come-configurare-gli-orari-di-apertura.md): Scopri come impostare gli orari di lavoro, inviare un messaggio di assenza e configurare automazioni che vengano eseguite fuori dall’orario di ufficio.
- [Ottieni supporto, impara e resta aggiornato](https://help.superchat.com/it/articles/396633-ottieni-supporto-impara-e-resta-aggiornato.md): Come trovare supporto, tutorial, webinar, community, documenti sulla privacy, richieste di funzionalità, segnalazioni di bug e accesso beta per gli utenti di Superchat.

### Kommunikationskanäle

- [Come passare dall'API WhatsApp a Coexistence](https://help.superchat.com/it/articles/660232-come-passare-dall-api-whatsapp-a-coexistence.md): Come passare il tuo numero WhatsApp da una connessione API standard a WhatsApp Coexistence, incluso cosa aspettarsi durante la transizione.
- [Migliori pratiche: Come scalare la tua numerazione WhatsApp](https://help.superchat.com/it/articles/661504-migliori-pratiche-come-scalare-la-tua-numerazione-whatsapp.md): Come aumentare il volume dei messaggi su un nuovo numero WhatsApp e proteggere la tua valutazione della qualità.
- [Risoluzione dei problemi: ricollega il tuo numero Cloud Direct](https://help.superchat.com/it/articles/753727-risoluzione-dei-problemi-ricollega-il-tuo-numero-cloud-direct.md): Passaggi per ricollegare un numero Cloud Direct di WhatsApp \(API\) che ha perso la connessione con Meta, e le cause più comuni.
- [Risoluzione dei problemi: “Impossibile consegnare il messaggio” su WhatsApp](https://help.superchat.com/it/articles/600406-risoluzione-dei-problemi-impossibile-consegnare-il-messaggio-su-whatsapp.md): Cosa fare quando un messaggio WhatsApp non può essere consegnato.
- [Dimensioni e formati dei media su WhatsApp](https://help.superchat.com/it/articles/701423-dimensioni-e-formati-dei-media-su-whatsapp.md): Le specifiche corrette per immagini, video e file per ogni tipo di contenuto multimediale che utilizzerai in Superchat, inclusi foto del profilo, caroselli e documenti.
- [Come richiedere un username WhatsApp per la tua azienda](https://help.superchat.com/it/articles/681834-come-richiedere-un-username-whatsapp-per-la-tua-azienda.md): Come richiedere un username WhatsApp per la tua attività
- [Cosa sono i nomi utente di WhatsApp?](https://help.superchat.com/it/articles/681826-cosa-sono-i-nomi-utente-di-whatsapp.md): Scopri come funzionano i nomi utente per la tua azienda e i tuoi contatti in Superchat.
- [Come unire conversazioni WhatsApp duplicate](https://help.superchat.com/it/articles/682142-come-unire-conversazioni-whatsapp-duplicate.md): Scopri come gestire i casi in cui lo stesso contatto appare due volte nella tua casella di posta — una volta tramite numero di telefono e una tramite nome utente WhatsApp — e come unirli in uno solo.
- [Come riservare e gestire il tuo username sulla piattaforma WhatsApp Business](https://help.superchat.com/it/articles/727225-come-riservare-e-gestire-il-tuo-username-sulla-piattaforma-whatsapp-business.md): Scopri come riservare, modificare ed eliminare il nome utente della tua azienda sulla WhatsApp Business Platform tramite WhatsApp Manager.
- [Nuovi prezzi WhatsApp di Meta a partire dal 1° ottobre 2026](https://help.superchat.com/it/articles/769350-nuovi-prezzi-whatsapp-di-meta-a-partire-dal-1-ottobre-2026.md): A partire dal 1° ottobre 2026, Meta applicherà un costo ai messaggi di servizio: 0,0456 € per messaggio in Germania, meno in altri mercati.
- [Come modificare il nome visualizzato su WhatsApp](https://help.superchat.com/it/articles/28837-come-modificare-il-nome-visualizzato-su-whatsapp.md): Come modificare o cambiare il nome visualizzato di WhatsApp nel WhatsApp Manager e richiederne la revisione tramite Meta.
- [Guida introduttiva: WhatsApp Business API](https://help.superchat.com/it/articles/143639-guida-introduttiva-whatsapp-business-api.md): Come collegare un canale WhatsApp a Superchat.
- [Come configurare la Coesistenza di WhatsApp](https://help.superchat.com/it/articles/515557-come-configurare-la-coesistenza-di-whatsapp.md): Continua a lavorare nell’app di WhatsApp beneficiando allo stesso tempo delle funzionalità di Superchat. Scopri come collegare un canale o ricollegarlo dopo una disconnessione.
- [Come collegare Superchat a WhatsApp?](https://help.superchat.com/it/articles/634378-come-collegare-superchat-a-whatsapp.md): Come è attualmente collegato il tuo numero a WhatsApp e quale opzione dovresti selezionare durante la configurazione di WhatsApp?
- [Come modificare la foto del profilo e le informazioni aziendali su WhatsApp](https://help.superchat.com/it/articles/30113-come-modificare-la-foto-del-profilo-e-le-informazioni-aziendali-su-whatsapp.md): Aggiungi un nuovo avatar a WhatsApp e personalizza le informazioni della tua attività WhatsApp in Superchat.
- [Come creare QR Code e link WhatsApp per la chat](https://help.superchat.com/it/articles/15005-come-creare-qr-code-e-link-whatsapp-per-la-chat.md): Come creare i tuoi link Click-to-Chat e codici QR per permettere ai clienti di contattarti direttamente tramite WhatsApp.
- [Come creare il tuo account Meta Business](https://help.superchat.com/it/articles/14980-come-creare-il-tuo-account-meta-business.md): Scopri come accedere a Meta Business Suite \(e quindi al tuo Meta Business Portfolio\).
- [Verifica se hai accesso amministratore al Meta Business Portfolio](https://help.superchat.com/it/articles/691997-verifica-se-hai-accesso-amministratore-al-meta-business-portfolio.md): Come verificare rapidamente se hai accesso come amministratore al tuo Meta Business Portfolio e cosa fare in caso contrario.
- [Come navigare nella Meta Business Suite](https://help.superchat.com/it/articles/14979-come-navigare-nella-meta-business-suite.md): Scopri le basi della Meta Business Suite.
- [Qual è la differenza tra una Pagina Facebook, un account Facebook e un account Meta Business?](https://help.superchat.com/it/articles/14978-qual-e-la-differenza-tra-una-pagina-facebook-un-account-facebook-e-un-account-meta-business.md): Scopri le differenze tra i vari account Meta, incluse le funzionalità di ciascun tipo di account.
- [Qual è la differenza tra un Account Aziendale Meta, un account WhatsApp e un profilo WhatsApp?](https://help.superchat.com/it/articles/14990-qual-e-la-differenza-tra-un-account-aziendale-meta-un-account-whatsapp-e-un-profilo-whatsapp.md): Scopri come sono collegati tra loro e perché sono importanti quando colleghi WhatsApp a Superchat.
- [Come inviare la verifica di un account Business su META](https://help.superchat.com/it/articles/14982-come-inviare-la-verifica-di-un-account-business-su-meta.md): Come verificare la tua azienda nel Meta Business Suite
- [Come inviare un ricorso a Meta](https://help.superchat.com/it/articles/20417-come-inviare-un-ricorso-a-meta.md): Il tuo account WhatsApp Business o Facebook Business è stato limitato o bloccato? Qui trovi come richiedere una revisione.
- [Migliori pratiche: come raggiungere il livello Meta più alto per le newsletter](https://help.superchat.com/it/articles/96511-migliori-pratiche-come-raggiungere-il-livello-meta-piu-alto-per-le-newsletter.md): Aumentare il tier di Meta. Aumentare il limite di messaggi inviabili. Come posso aumentare il mio limite di conversazioni?
- [Come Meta valuta la qualità del tuo numero WhatsApp](https://help.superchat.com/it/articles/86294-come-meta-valuta-la-qualita-del-tuo-numero-whatsapp.md): Qui trovi una spiegazione e una panoramica della valutazione della qualità dei tuoi account WhatsApp Business.
- [Accesso a Facebook e Meta: login e diritti di amministratore](https://help.superchat.com/it/articles/101725-accesso-a-facebook-e-meta-login-e-diritti-di-amministratore.md): Per collegare i canali Meta in Superchat \(come l’API di WhatsApp Business\), ti serve un accesso Facebook funzionante, i permessi corretti nel tuo account Meta Business e, a seconda della configuraz...
- [Come eliminare il tuo numero WhatsApp in Meta Business Suite](https://help.superchat.com/it/articles/14996-come-eliminare-il-tuo-numero-whatsapp-in-meta-business-suite.md): Come rimuovere il numero WhatsApp da Meta Business Suite
- [WhatsApp Business API: Costi e Fatturazione](https://help.superchat.com/it/articles/166145-whatsapp-business-api-costi-e-fatturazione.md): WhatsApp Business API: Prezzi e Fatturazione
- [Come creare i moduli lead nelle inserzioni Meta](https://help.superchat.com/it/articles/607927-come-creare-i-moduli-lead-nelle-inserzioni-meta.md): Scopri come creare annunci con modulo di acquisizione contatti in Meta
- [Come collegare Meta Lead Ads a Superchat con Zapier](https://help.superchat.com/it/articles/607991-come-collegare-meta-lead-ads-a-superchat-con-zapier.md): Puoi collegare Meta Lead Ads \(Facebook Lead Ads\) a Superchat tramite Zapier per inviare automaticamente un messaggio WhatsApp quando un nuovo contatto compila un modulo.
- [Prepara il tuo account Meta Business prima della tua chiamata di onboarding](https://help.superchat.com/it/articles/754292-prepara-il-tuo-account-meta-business-prima-della-tua-chiamata-di-onboarding.md): Se stai creando un nuovo account Meta Business/WhatsApp, fallo prima della tua chiamata di onboarding - i nuovi account vengono spesso bloccati immediatamente, e risolvere il problema può richieder...
- [Come iniziare: i modelli di WhatsApp](https://help.superchat.com/it/articles/25035-come-iniziare-i-modelli-di-whatsapp.md): Come creare un template WhatsApp e contattare i clienti al di fuori della finestra di assistenza clienti di 24 ore.
- [Perché i link nella mia template di WhatsApp non sono cliccabili?](https://help.superchat.com/it/articles/32302-perche-i-link-nella-mia-template-di-whatsapp-non-sono-cliccabili.md): Scopri perché i link nel tuo template WhatsApp non sono cliccabili per i tuoi contatti.
- [Come funzionano variabili e caratteri jolly nelle template di WhatsApp?](https://help.superchat.com/it/articles/15002-come-funzionano-variabili-e-caratteri-jolly-nelle-template-di-whatsapp.md): Scopri come funzionano le variabili di testo e come utilizzare i caratteri jolly.
- [Cosa fare se il tuo template WhatsApp viene rifiutato](https://help.superchat.com/it/articles/30234-cosa-fare-se-il-tuo-template-whatsapp-viene-rifiutato.md): Come gestire il rifiuto del tuo template WhatsApp da parte di Meta.
- [Differenza tra template Utility e Marketing](https://help.superchat.com/it/articles/571225-differenza-tra-template-utility-e-marketing.md): Template Utility vs. Marketing: differenze e scelta
- [Risoluzione problemi: Nessuna notifica di messaggi WhatsApp](https://help.superchat.com/it/articles/21308-risoluzione-problemi-nessuna-notifica-di-messaggi-whatsapp.md): Non ricevo più messaggi WhatsApp. I messaggi non vengono più visualizzati nella mia casella di posta.
- [Perché non ricevo il codice di verifica di WhatsApp?](https://help.superchat.com/it/articles/14986-perche-non-ricevo-il-codice-di-verifica-di-whatsapp.md): Cosa fare se il codice di verifica di WhatsApp non arriva.
- [Come eliminare il conto WhatsApp Business](https://help.superchat.com/it/articles/15003-come-eliminare-il-conto-whatsapp-business.md): Scopri come eliminare il numero nell’app WhatsApp Business per poterlo poi aggiungere alla Business API.
- [Come cambiare numero nell'app WhatsApp Business](https://help.superchat.com/it/articles/14998-come-cambiare-numero-nell-app-whatsapp-business.md): Scopri come cambiare il numero nell’app WhatsApp Business.
- [Cosa significa l'errore "Il tuo account è stato bloccato"?](https://help.superchat.com/it/articles/551743-cosa-significa-l-errore-il-tuo-account-e-stato-bloccato.md): Scopri cosa fare quando ricevi il messaggio di errore “The account has been locked”.
- [Risoluzione dei problemi: Ricollegare il canale WhatsApp Coesistenza](https://help.superchat.com/it/articles/726525-risoluzione-dei-problemi-ricollegare-il-canale-whatsapp-coesistenza.md): Guida passo dopo passo per riconnettere un canale WhatsApp Coexistence che ha perso la connessione con Meta.
- [Come creare annunci con pulsante WhatsApp CTA](https://help.superchat.com/it/articles/30582-come-creare-annunci-con-pulsante-whatsapp-cta.md): Scopri come utilizzare i pulsanti CTA di WhatsApp negli annunci per indirizzare i clienti direttamente al tuo canale WhatsApp
- [Come inviare la richiesta per un Account Ufficiale Aziendale su WhatsApp?](https://help.superchat.com/it/articles/40871-come-inviare-la-richiesta-per-un-account-ufficiale-aziendale-su-whatsapp.md): Come ottenere il segno di spunta blu su WhatsApp.
- [Differenza tra WhatsApp Business App e WhatsApp Business API \(Piattaforma\)](https://help.superchat.com/it/articles/30586-differenza-tra-whatsapp-business-app-e-whatsapp-business-api-piattaforma.md): Scopri le differenze tra l’app WhatsApp Business e l’API \(Business Platform\).
- [Spiegazione: Finestra di Assistenza Clienti](https://help.superchat.com/it/articles/36188-spiegazione-finestra-di-assistenza-clienti.md): Scopri cos’è la finestra di assistenza clienti di 24 ore e perché devi utilizzare i template WhatsApp.
- [Come aggiungere il pulsante WhatsApp alla tua Pagina Facebook](https://help.superchat.com/it/articles/82970-come-aggiungere-il-pulsante-whatsapp-alla-tua-pagina-facebook.md): Scopri come aggiungere un pulsante WhatsApp Call-to-Action alla tua pagina Facebook.
- [Aggiungi Icebreaker su WhatsApp](https://help.superchat.com/it/articles/144166-aggiungi-icebreaker-su-whatsapp.md): Configura un Icebreaker. Definisci gli Icebreaker. Come collego un avvio di conversazione a un’automazione?
- [Migliori pratiche: Scorciatoie utili di Superchat per il lavoro quotidiano](https://help.superchat.com/it/articles/355722-migliori-pratiche-scorciatoie-utili-di-superchat-per-il-lavoro-quotidiano.md): Scorciatoie utili di Superchat per il lavoro quotidiano
- [Come collegare la tua pagina Facebook al tuo account Meta](https://help.superchat.com/it/articles/84987-come-collegare-la-tua-pagina-facebook-al-tuo-account-meta.md): Qui trovi istruzioni dettagliate su come collegare il tuo numero WhatsApp Business e la tua pagina Facebook in Meta
- [Panoramica su sospetti di spam e applicazione delle policy su WhatsApp](https://help.superchat.com/it/articles/530124-panoramica-su-sospetti-di-spam-e-applicazione-delle-policy-su-whatsapp.md): Un riepilogo di tutto ciò che devi sapere sui casi di sospetto spam su Meta/WhatsApp.
- [Cosa sono le automazioni non approvate?](https://help.superchat.com/it/articles/531130-cosa-sono-le-automazioni-non-approvate.md): Scopri cosa Meta definisce come automazioni non approvate e come possono influire sulle tue funzionalità di messaggistica.
- [Come collego Instagram a Superchat?](https://help.superchat.com/it/articles/14900-come-collego-instagram-a-superchat.md): Collega i tuoi messaggi diretti di Instagram a Superchat. Collega il tuo account Instagram Business a Superchat.
- [Come verificare se il tuo account Instagram è un account Business?](https://help.superchat.com/it/articles/14908-come-verificare-se-il-tuo-account-instagram-e-un-account-business.md): I tuoi messaggi di Instagram non arrivano in Superchat perché non hai un profilo Business su Instagram? Ecco come crearne uno!
- [Come ricevere i messaggi di Instagram su Superchat?](https://help.superchat.com/it/articles/56783-come-ricevere-i-messaggi-di-instagram-su-superchat.md): Non ricevi messaggi su Instagram? Ecco come verificare se Superchat ha accesso ai tuoi messaggi di Instagram.
- [Come aggiungere il pulsante WhatsApp al tuo profilo Instagram](https://help.superchat.com/it/articles/82984-come-aggiungere-il-pulsante-whatsapp-al-tuo-profilo-instagram.md): Una guida passo dopo passo su come aggiungere un pulsante call-to-action al tuo profilo aziendale Instagram.
- [Aggiungi punti di inizio conversazione su Instagram](https://help.superchat.com/it/articles/159554-aggiungi-punti-di-inizio-conversazione-su-instagram.md): Elenca le domande più frequenti tra cui i clienti possono scegliere quando ti contattano tramite Instagram
- [Funzionalità di Instagram supportate in Superchat](https://help.superchat.com/it/articles/676037-funzionalita-di-instagram-supportate-in-superchat.md): Cosa puoi e non puoi fare con Instagram in Superchat.
- [Cos'è il Live Chat?](https://help.superchat.com/it/articles/124272-cos-e-il-live-chat.md): Cos’è la live chat, cosa può fare e come sfruttarla al meglio insieme alle altre funzionalità di Superchat.
- [Primi passi: Live Chat](https://help.superchat.com/it/articles/123884-primi-passi-live-chat.md): Scopri come creare e utilizzare la nostra live chat. Aggiungi la live chat al Web Widget. Configura un canale di live chat.
- [Identificare i contatti della Live Chat con le automazioni](https://help.superchat.com/it/articles/136513-identificare-i-contatti-della-live-chat-con-le-automazioni.md): Scopri come puoi identificare facilmente i contatti della live chat con l’aiuto delle automazioni.
- [Best Practice: Tracciamento dei contatti dal Live Chat](https://help.superchat.com/it/articles/327284-best-practice-tracciamento-dei-contatti-dal-live-chat.md): Scopri come i contatti raggiungono la tua live chat. Tracciamento dei contatti della live chat. Privacy dei dati nel tracciamento.
- [Best Practice: Live Chat e Automazioni](https://help.superchat.com/it/articles/138652-best-practice-live-chat-e-automazioni.md): Scopri come rendere la live chat ancora più potente con le automazioni e gestire tutte le richieste in entrata in modo efficiente.
- [Crea e gestisci il canale Live Chat](https://help.superchat.com/it/articles/406758-crea-e-gestisci-il-canale-live-chat.md): Scopri come configurare, personalizzare e gestire il canale Live Chat in Superchat.
- [Funzionalità del canale email in Superchat](https://help.superchat.com/it/articles/212963-funzionalita-del-canale-email-in-superchat.md): Funzioni del canale email in Superchat
- [Configurazione e-mail: IMAP/SMTP](https://help.superchat.com/it/articles/91783-configurazione-e-mail-imap-smtp.md): Ecco come collegare qualsiasi indirizzo email a Superchat tramite IMAP/SMTP e connetterlo a qualsiasi casella di posta
- [Come configurare un indirizzo email in Superchat](https://help.superchat.com/it/articles/14903-come-configurare-un-indirizzo-email-in-superchat.md): Scopri come collegare il tuo indirizzo email a Superchat.
- [Come configurare la firma e-mail in Superchat](https://help.superchat.com/it/articles/14919-come-configurare-la-firma-e-mail-in-superchat.md): Crea una nuova firma e-mail o importane una esistente in Superchat.
- [Come collegare Facebook Messenger a Superchat](https://help.superchat.com/it/articles/14904-come-collegare-facebook-messenger-a-superchat.md): Collega Facebook Messenger a Superchat. Collega la tua pagina Facebook a Superchat.
- [Come attivare o disattivare i messaggi sulla tua pagina Facebook](https://help.superchat.com/it/articles/44322-come-attivare-o-disattivare-i-messaggi-sulla-tua-pagina-facebook.md): Come ricevere messaggi di Facebook Messenger sulla tua pagina Facebook
- [Non ricevo i messaggi di Facebook](https://help.superchat.com/it/articles/21387-non-ricevo-i-messaggi-di-facebook.md): Come recuperare i messaggi di Facebook nella tua posta in arrivo ricollegando Superchat a Facebook. Cosa fare se i messaggi di Facebook non funzionano.
- [Come iniziare: Aggiungi SMS tramite Twilio](https://help.superchat.com/it/articles/304900-come-iniziare-aggiungi-sms-tramite-twilio.md): Scopri come collegare il tuo canale SMS tramite Twilio.
- [Come collegare Telegram a Superchat](https://help.superchat.com/it/articles/14906-come-collegare-telegram-a-superchat.md): Come collegare un bot Telegram a Superchat
- [Come modificare il profilo del tuo bot Telegram](https://help.superchat.com/it/articles/14913-come-modificare-il-profilo-del-tuo-bot-telegram.md): Scopri qui come modificare la tua foto del profilo e la descrizione di Telegram tramite comandi bot.
- [Come ottenere il Token o l'ID del Bot Telegram?](https://help.superchat.com/it/articles/14901-come-ottenere-il-token-o-l-id-del-bot-telegram.md): Come ottenere il Token API o l'ID del Bot Telegram?
- [Panoramica di tutte le dimensioni dei file](https://help.superchat.com/it/articles/27287-panoramica-di-tutte-le-dimensioni-dei-file.md): Dimensioni massime dei file, limiti di caratteri e formati disponibili per WhatsApp, Instagram, Facebook, Telegram e SMS.

### Posta in arrivo

- [Archivia e visualizza file nell'unità Superchat](https://help.superchat.com/it/articles/396906-archivia-e-visualizza-file-nell-unita-superchat.md): Scopri come caricare, organizzare e accedere ai file che vuoi riutilizzare nelle campagne, nelle automazioni o anche in messaggi diversi.
- [Pianifica i messaggi nella Posta Inbox Unificata](https://help.superchat.com/it/articles/409828-pianifica-i-messaggi-nella-posta-inbox-unificata.md): Scopri come programmare i messaggi in Superchat in modo che vengano inviati al momento perfetto, anche quando non sei online.
- [Note interne: Collabora nella Inbox Unificata](https://help.superchat.com/it/articles/409878-note-interne-collabora-nella-inbox-unificata.md): Scopri come usare le note interne in Superchat per documentare le conversazioni e comunicare con i colleghi direttamente nella posta in arrivo, senza che i clienti lo vedano.
- [Menu dei comandi: azioni rapide nella Inbox unificata](https://help.superchat.com/it/articles/409879-menu-dei-comandi-azioni-rapide-nella-inbox-unificata.md): Scopri come usare il menu dei comandi \(Cmd/Ctrl + K\) per muoverti più velocemente nella Posta in arrivo unificata. Ti permette di gestire le chat senza usare il mouse: tutto avviene direttamente da...
- [Avvia una nuova conversazione](https://help.superchat.com/it/articles/409885-avvia-una-nuova-conversazione.md): Scopri come avviare una nuova conversazione dalla Posta in arrivo unificata.
- [Gestione degli allegati nella Inbox unificata](https://help.superchat.com/it/articles/409889-gestione-degli-allegati-nella-inbox-unificata.md): Scopri come lavorare con gli allegati \(immagini, PDF, documenti e video\) nella Posta in arrivo unificata. Puoi visualizzare in anteprima, scaricare e gestire facilmente i file condivisi nelle conve...
- [Azioni in blocco: gestisci più conversazioni contemporaneamente](https://help.superchat.com/it/articles/409922-azioni-in-blocco-gestisci-piu-conversazioni-contemporaneamente.md): Aprende a usar acciones masivas en la Bandeja de Entrada Unificada para gestionar varias conversaciones de forma más eficiente. Las acciones masivas te permiten aplicar la misma operación a varias ...
- [Lavorare con le Inbox in Superchat](https://help.superchat.com/it/articles/409926-lavorare-con-le-inbox-in-superchat.md): Le caselle di posta in Superchat sono la base per organizzare la tua comunicazione. Considerale come cartelle per i canali. Ti aiutano a mantenere il controllo quando lavori con diversi reparti, se...
- [Stato delle conversazioni: resta organizzato con Aperte, Posticipate e Completate](https://help.superchat.com/it/articles/410120-stato-delle-conversazioni-resta-organizzato-con-aperte-posticipate-e-completate.md): Scopri come mantenere la posta in arrivo ordinata e assicurarti che nessuna richiesta dei clienti venga dimenticata. In Superchat, ogni conversazione ha uno di tre stati: Aperta, Posticipata o Comp...
- [Etichette: Come Categorizzare e Organizzare le Conversazioni](https://help.superchat.com/it/articles/395399-etichette-come-categorizzare-e-organizzare-le-conversazioni.md): Scopri come creare e gestire le etichette in Superchat per mantenere le conversazioni organizzate e rendere più semplice il lavoro del tuo team con le chat.
- [Come inviare un messaggio su Superchat?](https://help.superchat.com/it/articles/14928-come-inviare-un-messaggio-su-superchat.md): Come inviare un nuovo messaggio a un contatto in Superchat.
- [Come inviare un messaggio di benvenuto automatico](https://help.superchat.com/it/articles/14929-come-inviare-un-messaggio-di-benvenuto-automatico.md): Impostare messaggi automatici. Configurare un messaggio di assenza. Impostare gli orari di apertura. Rispondere automaticamente ai messaggi.
- [FAQ - Posta in Arrivo](https://help.superchat.com/it/articles/14934-faq-posta-in-arrivo.md): FAQ - Domande frequenti sulla Posta in Arrivo
- [Bozze: salva e gestisci le risposte non completate](https://help.superchat.com/it/articles/409870-bozze-salva-e-gestisci-le-risposte-non-completate.md): Scopri come creare, modificare e gestire i messaggi in bozza nella Posta in arrivo unificata di Superchat. Le bozze ti permettono di mettere in pausa e riprendere le conversazioni senza perdere il ...
- [Template generici](https://help.superchat.com/it/articles/516683-template-generici.md): Scopri le basi dei template generici.
- [Avvia conversazioni con il link Superchat.](https://help.superchat.com/it/articles/44773-avvia-conversazioni-con-il-link-superchat.md): Avvia conversazioni o naviga verso conversazioni in Superchat dal tuo CRM, sistema di negozi o software di supporto con il link Superchat.
- [Best Practice: Visualizzazioni delle conversazioni](https://help.superchat.com/it/articles/253784-best-practice-visualizzazioni-delle-conversazioni.md): Scopri come impostare i filtri delle conversazioni e salvare i filtri.

### Automazioni

- [Guida introduttiva alle automazioni](https://help.superchat.com/it/articles/531106-guida-introduttiva-alle-automazioni.md): Le automazioni ti aiutano a gestire automaticamente le attività ricorrenti in Superchat, senza dover intervenire manualmente.
- [Automazioni per utenti avanzati](https://help.superchat.com/it/articles/531408-automazioni-per-utenti-avanzati.md): Gestisci scenari di automazione complessi: dai flussi multicanale al controllo intelligente delle automazioni
- [Debug delle automazioni e risoluzione degli errori](https://help.superchat.com/it/articles/531443-debug-delle-automazioni-e-risoluzione-degli-errori.md): Trova e risolvi rapidamente e in modo affidabile i problemi nelle tue automazioni
- [Come funzionano i trigger](https://help.superchat.com/it/articles/531177-come-funzionano-i-trigger.md): Guida ai trigger delle automazioni
- [Come utilizzare filtri e condizioni](https://help.superchat.com/it/articles/531258-come-utilizzare-filtri-e-condizioni.md): Controlla la tua automazione con condizioni precise
- [Nodi di messaggio](https://help.superchat.com/it/articles/532722-nodi-di-messaggio.md): Scopri come inviare messaggi e attendere risposte con i nodi di messaggio.
- [Nodi di azione](https://help.superchat.com/it/articles/531384-nodi-di-azione.md): Automatizza le azioni in Superchat: dalla gestione dei contatti alle richieste HTTP
- [Nodi Logici: Guida all'Uso](https://help.superchat.com/it/articles/531264-nodi-logici-guida-all-uso.md): Controllo avanzato della tua automazione: ritardi, diramazioni ed elaborazione dei dati
- [Best practice: risposte rapide di WhatsApp](https://help.superchat.com/it/articles/106344-best-practice-risposte-rapide-di-whatsapp.md): Che cos’è una risposta rapida di WhatsApp? Dove puoi usare una risposta rapida di WhatsApp?
- [Best practice: Auguri di compleanno automatici](https://help.superchat.com/it/articles/144161-best-practice-auguri-di-compleanno-automatici.md): Scopri come fare gli auguri di buon compleanno ai tuoi contatti automaticamente.

### Agent IA

- [Introduzione agli AI Agent](https://help.superchat.com/it/articles/439576-introduzione-agli-ai-agent.md): Introduzione agli AI Agent
- [Per iniziare: Agenti IA](https://help.superchat.com/it/articles/439573-per-iniziare-agenti-ia.md): Impara a creare il tuo primo Agente AI in Superchat — dalla configurazione al test.
- [Come scrivere un ottimo prompt per il tuo agente AI](https://help.superchat.com/it/articles/439578-come-scrivere-un-ottimo-prompt-per-il-tuo-agente-ai.md): Scopri cos'è un prompt, perché è la parte più importante della configurazione del tuo Agente AI e come scrivere prompt che rendano i tuoi agenti intelligenti, affidabili e utili.
- [Impostare il tuo agente AI attivo nelle automazioni](https://help.superchat.com/it/articles/439600-impostare-il-tuo-agente-ai-attivo-nelle-automazioni.md): Impara a pubblicare il tuo agente AI, a decidere quando dovrebbe rispondere e quando dovrebbe smettere.
- [Condizioni di uscita e passaggio a un operatore umano](https://help.superchat.com/it/articles/661492-condizioni-di-uscita-e-passaggio-a-un-operatore-umano.md): Cosa sono le condizioni di uscita, come funziona il trasferimento a un operatore umano in Superchat e come configurare condizioni di uscita personalizzate nelle tue automazioni.

### Campagne

- [Per iniziare: Campagne](https://help.superchat.com/it/articles/545627-per-iniziare-campagne.md): Raggiungi i tuoi clienti dove comunicano ogni giorno, con tassi di apertura superiori al 90%.
- [Opt-in e consenso per le campagne](https://help.superchat.com/it/articles/545653-opt-in-e-consenso-per-le-campagne.md): Come raccogliere contatti in modo legale per la tua newsletter WhatsApp.
- [Invia una campagna](https://help.superchat.com/it/articles/545667-invia-una-campagna.md): Passo dopo passo per la tua prima campagna WhatsApp
- [Automazioni per le campagne](https://help.superchat.com/it/articles/545688-automazioni-per-le-campagne.md): Rispondi automaticamente a risposte e clic, senza alcuno sforzo manuale.
- [Analisi e monitoraggio delle campagne](https://help.superchat.com/it/articles/545699-analisi-e-monitoraggio-delle-campagne.md): Monitora il successo della tua campagna in tempo reale.

### Integrazioni

- [Guida alle integrazioni](https://help.superchat.com/it/articles/213219-guida-alle-integrazioni.md): Scopri come le integrazioni possono rendere il tuo lavoro più semplice ed efficiente.
- [Guida introduttiva: utilizzo di n8n con Superchat](https://help.superchat.com/it/articles/630039-guida-introduttiva-utilizzo-di-n8n-con-superchat.md): Come connettere Superchat a n8n tramite webhook, inclusi i passaggi di configurazione, un esempio pratico e suggerimenti per la risoluzione dei problemi.
- [Come collegare una chiave API in Superchat](https://help.superchat.com/it/articles/608592-come-collegare-una-chiave-api-in-superchat.md): Che cos’è una API Key, perché ti serve e dove puoi trovarla?
- [Configurazione dei nodi in Zapier: nessuna variabile disponibile](https://help.superchat.com/it/articles/608756-configurazione-dei-nodi-in-zapier-nessuna-variabile-disponibile.md): Nessuna variabile disponibile in Zapier? Ecco come risolvere
- [Guida pratica: Integrazione Superchat e Aircall](https://help.superchat.com/it/articles/602631-guida-pratica-integrazione-superchat-e-aircall.md): Come integrare Aircall in Superchat
- [Come testare un trigger webhook di Zapier con Postman](https://help.superchat.com/it/articles/611473-come-testare-un-trigger-webhook-di-zapier-con-postman.md): Cosa fare se hai bisogno di dati di test per la tua automazione
- [Guida introduttiva: Shore](https://help.superchat.com/it/articles/532727-guida-introduttiva-shore.md): Scopri come utilizzare l’integrazione Shore di Superchat.
- [Come collegare Superchat e HubSpot](https://help.superchat.com/it/articles/188535-come-collegare-superchat-e-hubspot.md): Come collegare Superchat a HubSpot
- [Visualizzare conversazioni e messaggi in HubSpot](https://help.superchat.com/it/articles/206276-visualizzare-conversazioni-e-messaggi-in-hubspot.md): Visualizza conversazioni e messaggi da Superchat direttamente nella vista contatti di HubSpot.
- [Inizia a usare Zapier](https://help.superchat.com/it/articles/82020-inizia-a-usare-zapier.md): Inizia con le automazioni usando Zapier. Cos’è Zapier e come posso usarlo? Come posso creare uno “Zap”?
- [Best Practice per l'utilizzo avanzato di Zapier](https://help.superchat.com/it/articles/107922-best-practice-per-l-utilizzo-avanzato-di-zapier.md): Scopri di più sulle funzionalità di Zapier e su come puoi utilizzarle.
- [Collega le Automazioni di Superchat a Zapier](https://help.superchat.com/it/articles/221741-collega-le-automazioni-di-superchat-a-zapier.md): Scopri come collegare facilmente le automazioni di Superchat a Zapier.
- [Inizia: Pipedrive x Zapier](https://help.superchat.com/it/articles/175956-inizia-pipedrive-x-zapier.md): Collega Superchat con Pipedrive. Invia automaticamente messaggi WhatsApp tramite Pipedrive. Guida su Pipedrive.
- [Inizia: Shopify x Zapier](https://help.superchat.com/it/articles/174755-inizia-shopify-x-zapier.md): Collega Superchat a Shopify. Invia automaticamente messaggi WhatsApp tramite Shopify. Guida su Shopify.
- [Guida introduttiva: Calendly x Zapier con Superchat](https://help.superchat.com/it/articles/181615-guida-introduttiva-calendly-x-zapier-con-superchat.md): Integra Superchat con Calendly. Invia automaticamente messaggi WhatsApp tramite Calendly.
- [Come utilizzare il trigger Calendly nelle automazioni](https://help.superchat.com/it/articles/681748-come-utilizzare-il-trigger-calendly-nelle-automazioni.md): Avvia automaticamente le automazioni quando un appuntamento Calendly viene prenotato o cancellato, senza bisogno di Zapier.
- [Zapier: Integrazione con Calendly - Inviare conferma appuntamento automatizzata](https://help.superchat.com/it/articles/176565-zapier-integrazione-con-calendly-inviare-conferma-appuntamento-automatizzata.md): Invia automaticamente una conferma dell'appuntamento come messaggio WhatsApp. Guida sull'argomento Calendly.
- [Zapier: Integrazione di Calendly - Inviare promemoria automatici degli appuntamenti \(con opzione di spostamento\)](https://help.superchat.com/it/articles/176598-zapier-integrazione-di-calendly-inviare-promemoria-automatici-degli-appuntamenti-con-opzione-di-spostamento.md): Invia automaticamente un promemoria dell'appuntamento \(con opzione di posticipo\) come messaggio WhatsApp. Guida sull'argomento Calendly.
- [Zapier: Integrazione Calendly - Inviare automaticamente materiale informativo dopo l'appuntamento](https://help.superchat.com/it/articles/176763-zapier-integrazione-calendly-inviare-automaticamente-materiale-informativo-dopo-l-appuntamento.md): Invia automaticamente un messaggio con materiale informativo come messaggio WhatsApp dopo l'appuntamento. Istruzioni sull'argomento Calendly.
- [Zapier: Sincronizza i contatti da HubSpot a Superchat](https://help.superchat.com/it/articles/176624-zapier-sincronizza-i-contatti-da-hubspot-a-superchat.md): Scopri come utilizzare Zapier per sincronizzare automaticamente i contatti creati o aggiornati in HubSpot con Superchat, mantenendo entrambe le piattaforme aggiornate senza inserimento manuale dei ...
- [Sincronizza i contatti da Superchat a HubSpot con Zapier](https://help.superchat.com/it/articles/176870-sincronizza-i-contatti-da-superchat-a-hubspot-con-zapier.md): Scopri come utilizzare Zapier per sincronizzare automaticamente i contatti creati in Superchat con HubSpot, mantenendo entrambe le piattaforme aggiornate senza inserimento manuale dei dati.
- [Zapier: HubSpot - Inviare un modello WhatsApp al nuovo contatto in HubSpot](https://help.superchat.com/it/articles/177074-zapier-hubspot-inviare-un-modello-whatsapp-al-nuovo-contatto-in-hubspot.md): Invia automaticamente un modello WhatsApp ai nuovi contatti creati in HubSpot utilizzando Zapier.
- [Invia un messaggio WhatsApp dopo l'aggiornamento della fase di un Deal in HubSpot](https://help.superchat.com/it/articles/177081-invia-un-messaggio-whatsapp-dopo-l-aggiornamento-della-fase-di-un-deal-in-hubspot.md): Invia automaticamente un modello WhatsApp ai tuoi contatti dopo che una fase dell'affare è stata aggiornata in HubSpot, utilizzando Zapier.
- [Zapier: HubSpot - Creare un ticket in HubSpot dopo aver inviato una Checklist](https://help.superchat.com/it/articles/177110-zapier-hubspot-creare-un-ticket-in-hubspot-dopo-aver-inviato-una-checklist.md): Crea automaticamente un ticket HubSpot dopo aver inviato un modello WhatsApp con Zapier.
- [Integrazione HubSpot: limiti e domande frequenti](https://help.superchat.com/it/articles/636303-integrazione-hubspot-limiti-e-domande-frequenti.md): Le principali limitazioni dell’integrazione HubSpot con Superchat, in particolare per quanto riguarda la corrispondenza dei contatti, la sincronizzazione degli attributi e il comportamento dei flus...
- [Inizia: Integrazione Typeform e Zapier con Superchat](https://help.superchat.com/it/articles/174820-inizia-integrazione-typeform-e-zapier-con-superchat.md): Collega il tuo account Typeform a Superchat e scopri le basi su come combinare le due piattaforme

### Contatti

- [Guida introduttiva: Attributi di contatto](https://help.superchat.com/it/articles/396770-guida-introduttiva-attributi-di-contatto.md): Scopri come creare e gestire attributi di contatto personalizzati: definisci campi di testo, numero e data per salvare informazioni importanti sui tuoi contatti.
- [Viste dei contatti: Salva filtri per la segmentazione dinamica](https://help.superchat.com/it/articles/402985-viste-dei-contatti-salva-filtri-per-la-segmentazione-dinamica.md): Scopri come salvare e gestire viste dei contatti personalizzate per accedervi rapidamente nel Contact Hub.
- [Raggruppa e segmenta i contatti con le liste contatti](https://help.superchat.com/it/articles/396545-raggruppa-e-segmenta-i-contatti-con-le-liste-contatti.md): Cosa fare quando un destinatario WhatsApp ha bloccato i messaggi della tua azienda.
- [Come contrassegnare i contatti come iscritti](https://help.superchat.com/it/articles/404833-come-contrassegnare-i-contatti-come-iscritti.md): Scopri come contrassegnare manualmente i contatti come iscritti alla tua newsletter WhatsApp. Con gli opt-in puoi gestire chi deve ricevere le campagne.
- [Invia campagne WhatsApp direttamente dall'Hub Contatti](https://help.superchat.com/it/articles/402997-invia-campagne-whatsapp-direttamente-dall-hub-contatti.md): Scopri come lanciare una campagna di newsletter su WhatsApp direttamente dal tuo Contact Hub.
- [Come importare i contatti in Superchat](https://help.superchat.com/it/articles/395521-come-importare-i-contatti-in-superchat.md): Importa e aggiorna i contatti utilizzando un file CSV, incluso come preparare il tuo CSV, caricarlo tramite desktop o dispositivo mobile e aggiornare i campi dei contatti.
- [Prepara l'importazione dei contatti \(CSV\) con Google Sheets](https://help.superchat.com/it/articles/44813-prepara-l-importazione-dei-contatti-csv-con-google-sheets.md): Come formattare correttamente numeri di telefono, nome e cognome per un’importazione di contatti

### Webchat

- [Guida introduttiva: Web Widget](https://help.superchat.com/it/articles/406098-guida-introduttiva-web-widget.md): Scopri come creare, personalizzare e installare un webwidget in Superchat
- [Integrazione del Web Widget in Google Tag Manager: Best Practice](https://help.superchat.com/it/articles/14975-integrazione-del-web-widget-in-google-tag-manager-best-practice.md): Collega il Web Widget con Google Tag Manager. Collega Google Tag Manager con Superchat.

### Chat del team

- [Inizia: Chat del Team](https://help.superchat.com/it/articles/405350-inizia-chat-del-team.md): Scopri le basi della chat di team: messaggi diretti, gruppi, reazioni con emoji e thread.
- [Lavorare con i Gruppi nella Chat del Team](https://help.superchat.com/it/articles/402610-lavorare-con-i-gruppi-nella-chat-del-team.md): Scopri come funzionano i gruppi nella chat di team, inclusi i gruppi privati e pubblici, le impostazioni e gli allegati.
- [Condividi messaggi e conversazioni dalla Inbox Unificata alla Chat del Team](https://help.superchat.com/it/articles/402602-condividi-messaggi-e-conversazioni-dalla-inbox-unificata-alla-chat-del-team.md): Scopri come condividere singoli messaggi o intere conversazioni dalla Posta in arrivo unificata alla chat di team per la collaborazione interna.
- [Tieni traccia delle conversazioni nella Chat del Team](https://help.superchat.com/it/articles/402600-tieni-traccia-delle-conversazioni-nella-chat-del-team.md): Scopri come usare la scheda dei messaggi diretti, la scheda dei thread e la ricerca per trovare rapidamente le conversazioni nella chat di team.

### Analisi

- [Guida introduttiva: Analytics](https://help.superchat.com/it/articles/472959-guida-introduttiva-analytics.md): Scopri come Analytics in Superchat ti aiuta a comprendere meglio la tua comunicazione e a prendere decisioni informate, che si tratti di supporto, vendite o recruiting.
- [Analisi delle conversazioni e dei messaggi](https://help.superchat.com/it/articles/472965-analisi-delle-conversazioni-e-dei-messaggi.md): Scopri come analizzare il volume delle tue conversazioni e dei tuoi messaggi e quali tendenze ti aiutano a comprendere meglio la tua comunicazione quotidiana.
- [Analisi delle prestazioni del team](https://help.superchat.com/it/articles/472967-analisi-delle-prestazioni-del-team.md): Scopri come analizzare la velocità di risposta e l'attività del tuo team e quali metriche ti aiutano a gestire meglio i processi e le capacità.
- [Analisi delle liste di contatti](https://help.superchat.com/it/articles/472974-analisi-delle-liste-di-contatti.md): Scopri come si evolvono le tue liste di contatti nel tempo e quali cambiamenti ti aiutano a comprendere meglio i tuoi pubblici di riferimento.
- [Analisi delle Etichette](https://help.superchat.com/it/articles/472975-analisi-delle-etichette.md): Scopri come si evolvono le tue etichette nel tempo e quali insights ti aiutano a comprendere meglio gli argomenti e le categorie.
- [Analisi delle automazioni: metriche chiave e prestazioni](https://help.superchat.com/it/articles/532874-analisi-delle-automazioni-metriche-chiave-e-prestazioni.md): Analisi delle automazioni

### Recensioni

- [Inizia: Recensioni](https://help.superchat.com/it/articles/27292-inizia-recensioni.md): Come raccolgo le recensioni? Come creo un profilo di recensione e aggiungo portali di recensioni? Quali sono i vantaggi dei profili di recensione?
- [Come configurare i tuoi profili di recensione](https://help.superchat.com/it/articles/14953-come-configurare-i-tuoi-profili-di-recensione.md): Raccogli recensioni da Google, Capterra, ProvenExpert o Jameda con i profili di recensione in Superchat.

### Mobile & Desktop App

- [Inizia a usare: app desktop e mobile](https://help.superchat.com/it/articles/110987-inizia-a-usare-app-desktop-e-mobile.md): Dove posso scaricare le app desktop e mobile di Superchat?
- [Importa contatti con l'app mobile di Superchat](https://help.superchat.com/it/articles/669560-importa-contatti-con-l-app-mobile-di-superchat.md): Come importare i contatti del tuo telefono in Superchat utilizzando l'app mobile di Superchat su iOS e Android.

### Consigli e trucchi

- [Come acquisire uno screenshot sul tuo computer](https://help.superchat.com/it/articles/29188-come-acquisire-uno-screenshot-sul-tuo-computer.md): Scopri come fare uno screenshot dello schermo del tuo computer su Windows o Mac.
- [Lavorare con più spazi di lavoro](https://help.superchat.com/it/articles/396634-lavorare-con-piu-spazi-di-lavoro.md): Scopri cosa sono gli spazi di lavoro in Superchat, quando usarli per separare contatti e team e come crearli, gestirli ed eliminarli.
- [Modifica le impostazioni dell'area di lavoro](https://help.superchat.com/it/articles/406678-modifica-le-impostazioni-dell-area-di-lavoro.md): Scopri come modificare le impostazioni del tuo workspace, inclusi il logo del workspace, la lingua di sistema predefinita e il fuso orario predefinito.
- [Come rimuovere la connessione di coesistenza di WhatsApp in Meta](https://help.superchat.com/it/articles/600739-come-rimuovere-la-connessione-di-coesistenza-di-whatsapp-in-meta.md): Cosa fare se non vuoi più utilizzare la configurazione di Coesistenza
- [Invita e gestisci utenti in Superchat](https://help.superchat.com/it/articles/396144-invita-e-gestisci-utenti-in-superchat.md): Scopri come invitare nuovi utenti, aggiornare i permessi e l’accesso alla posta in arrivo e rimuovere utenti.
- [Ruoli e autorizzazioni degli utenti](https://help.superchat.com/it/articles/396155-ruoli-e-autorizzazioni-degli-utenti.md): Scopri i singoli ruoli utente e cosa ogni ruolo può visualizzare, creare, modificare ed eliminare in Superchat.
- [Come cambiare il tuo indirizzo email](https://help.superchat.com/it/articles/485140-come-cambiare-il-tuo-indirizzo-email.md): Scopri come aggiornare l’indirizzo email attualmente associato al tuo account Superchat.
- [Impostazioni delle notifiche](https://help.superchat.com/it/articles/14890-impostazioni-delle-notifiche.md): Scopri come modificare le notifiche di Superchat.
- [Come modificare le impostazioni generali del profilo](https://help.superchat.com/it/articles/14884-come-modificare-le-impostazioni-generali-del-profilo.md): Come modificare le impostazioni generali del profilo
- [Come cambiare o reimpostare la password](https://help.superchat.com/it/articles/14895-come-cambiare-o-reimpostare-la-password.md): Scopri come cambiare o reimpostare la password se l’hai dimenticata.
- [Come configurare l’autenticazione a due fattori \(2FA\)](https://help.superchat.com/it/articles/263739-come-configurare-l-autenticazione-a-due-fattori-2fa.md): Scopri come attivare l’autenticazione a due fattori e aumentare la sicurezza del tuo account.

### Piano e Fatturazione

- [Spiegazione dei costi di Meta](https://help.superchat.com/it/articles/71853-spiegazione-dei-costi-di-meta.md): Scopri i costi associati all'invio di template WhatsApp e i bonus offerti da Superchat.
- [Superchat – Invita un amico](https://help.superchat.com/it/articles/177220-superchat-invita-un-amico.md): Scopri come utilizzare il link di referral in Superchat. Invita un amico e ricevi 100 €.
- [Cosa sono i crediti in Superchat e come funzionano?](https://help.superchat.com/it/articles/439601-cosa-sono-i-crediti-in-superchat-e-come-funzionano.md): Scopri come funzionano i crediti, il sistema unificato che alimenta le Automazioni e l'IA in Superchat.
- [Domande frequenti su piano e fatturazione](https://help.superchat.com/it/articles/516380-domande-frequenti-su-piano-e-fatturazione.md): FAQ su piano e fatturazione
- [Conservazione dei dati in Superchat: come vengono archiviati e cancellati](https://help.superchat.com/it/articles/627197-conservazione-dei-dati-in-superchat-come-vengono-archiviati-e-cancellati.md): Scopri come Superchat gestisce la conservazione dei dati, cosa succede quando elimini i contatti e come puoi automatizzare l'eliminazione dei dati per rimanere conforme al GDPR.
- [Procedura di migrazione del metodo di pagamento](https://help.superchat.com/it/articles/644491-procedura-di-migrazione-del-metodo-di-pagamento.md): Risolvere il problema con il metodo di pagamento. Non è possibile inviare template WhatsApp a causa di un problema di pagamento. Scopri come risolvere il problema con il metodo di pagamento.

## Português

### Kommunikationskanäle

- [Como conectar o Superchat ao WhatsApp?](https://help.superchat.com/pt/articles/634378-como-conectar-o-superchat-ao-whatsapp.md): Como o teu número está atualmente conectado ao WhatsApp e qual opção deves selecionar no processo de configuração do WhatsApp?

### Analytics

- [Métricas de Automações: Visão Geral](https://help.superchat.com/pt/articles/532874-metricas-de-automacoes-visao-geral.md): Visão Geral das Automações

## Español

### Auto incorporación

- [Primeros pasos: Configuración de tu cuenta en Superchat](https://help.superchat.com/es/articles/203388-primeros-pasos-configuracion-de-tu-cuenta-en-superchat.md): Cómo configurar tu cuenta de Superchat
- [Conectar canales de mensajería con Superchat](https://help.superchat.com/es/articles/19135-conectar-canales-de-mensajeria-con-superchat.md): Una visión general de todos los canales de comunicación que puedes añadir a Superchat.
- [Cómo configurar el horario de atención](https://help.superchat.com/es/articles/27272-como-configurar-el-horario-de-atencion.md): Descubre cómo configurar tu horario comercial, enviar un mensaje de fuera de la oficina y crear automatizaciones que se ejecuten fuera del horario laboral.
- [Obtén soporte, aprende y mantente conectado](https://help.superchat.com/es/articles/396633-obten-soporte-aprende-y-mantente-conectado.md): Cómo encontrar soporte, tutoriales, webinars, comunidad, documentos de privacidad, solicitudes de funciones, informes de errores y acceso beta para usuarios de Superchat.

### Kommunikationskanäle

- [Cómo cambiar de la API de WhatsApp a Coexistence](https://help.superchat.com/es/articles/660232-como-cambiar-de-la-api-de-whatsapp-a-coexistence.md): Cómo cambiar tu número de WhatsApp de una conexión API estándar a WhatsApp Coexistence, incluyendo qué esperar durante la transición.
- [Prácticas recomendadas: Calentar tu número de WhatsApp](https://help.superchat.com/es/articles/661504-practicas-recomendadas-calentar-tu-numero-de-whatsapp.md): Cómo aumentar tu volumen de mensajes en un nuevo número de WhatsApp y proteger tu valoración de calidad.
- [Solución de problemas: Vuelve a conectar tu número Cloud Direct](https://help.superchat.com/es/articles/753727-solucion-de-problemas-vuelve-a-conectar-tu-numero-cloud-direct.md): Pasos para volver a conectar un número Cloud Direct de WhatsApp \(API\) que ha perdido la conexión con Meta, y las causas más comunes.
- [Solución de problemas: “No se pudo entregar el mensaje” en WhatsApp](https://help.superchat.com/es/articles/600406-solucion-de-problemas-no-se-pudo-entregar-el-mensaje-en-whatsapp.md): Qué hacer cuando un mensaje no se puede entregar a través de WhatsApp.
- [Tamaños y formatos de medios en WhatsApp](https://help.superchat.com/es/articles/701423-tamanos-y-formatos-de-medios-en-whatsapp.md): Las especificaciones correctas de imagen, vídeo y archivo para cada tipo de medio que uses en Superchat, incluyendo fotos de perfil, carruseles y documentos.
- [Cómo reclamar un nombre de usuario de WhatsApp para tu empresa](https://help.superchat.com/es/articles/681834-como-reclamar-un-nombre-de-usuario-de-whatsapp-para-tu-empresa.md): Cómo reclamar un nombre de usuario en WhatsApp para tu negocio
- [Nombres de usuario de WhatsApp en Superchat](https://help.superchat.com/es/articles/681826-nombres-de-usuario-de-whatsapp-en-superchat.md): Descubre cómo funcionan los nombres de usuario para tu empresa y tus contactos en Superchat.
- [Cómo fusionar conversaciones duplicadas de WhatsApp](https://help.superchat.com/es/articles/682142-como-fusionar-conversaciones-duplicadas-de-whatsapp.md): Aprende a gestionar los casos en los que el mismo contacto aparece dos veces en tu bandeja de entrada — una vez con su número de teléfono y otra con su nombre de usuario de WhatsApp — y cómo fusion...
- [Cómo reservar y gestionar tu nombre de usuario en WhatsApp Business](https://help.superchat.com/es/articles/727225-como-reservar-y-gestionar-tu-nombre-de-usuario-en-whatsapp-business.md): Aprende a reservar, cambiar y eliminar el nombre de usuario de tu empresa en la WhatsApp Business Platform a través de WhatsApp Manager.
- [Nuevos precios de WhatsApp de Meta a partir del 1 de octubre de 2026](https://help.superchat.com/es/articles/769350-nuevos-precios-de-whatsapp-de-meta-a-partir-del-1-de-octubre-de-2026.md): A partir del 1 de octubre de 2026, Meta cobrará por los mensajes de servicio: 0,0456 € por mensaje en Alemania, menos en otros mercados.
- [¿Cómo cambiar el nombre de visualización de WhatsApp?](https://help.superchat.com/es/articles/28837-como-cambiar-el-nombre-de-visualizacion-de-whatsapp.md): Cómo editar o cambiar el nombre visible de WhatsApp en WhatsApp Manager y solicitar su revisión a través de Meta.
- [Cómo configurar la WhatsApp Business API](https://help.superchat.com/es/articles/143639-como-configurar-la-whatsapp-business-api.md): Cómo conectar un canal de WhatsApp con Superchat.
- [Cómo configurar la coexistencia de WhatsApp](https://help.superchat.com/es/articles/515557-como-configurar-la-coexistencia-de-whatsapp.md): Sigue trabajando en la app de WhatsApp mientras aprovechas las funciones de Superchat. Aprende cómo conectar un canal o volver a conectarlo después de una desconexión.
- [¿Cómo conecto Superchat con WhatsApp?](https://help.superchat.com/es/articles/634378-como-conecto-superchat-con-whatsapp.md): ¿Cómo está conectada actualmente tu número a WhatsApp y qué opción deberías seleccionar en el proceso de configuración de WhatsApp?
- [Cómo cambiar tu foto de perfil e información empresarial en WhatsApp](https://help.superchat.com/es/articles/30113-como-cambiar-tu-foto-de-perfil-e-informacion-empresarial-en-whatsapp.md): Añade un nuevo avatar a WhatsApp y personaliza la información de tu negocio de WhatsApp en Superchat.
- [Cómo crear códigos QR y enlaces para WhatsApp en Superchat](https://help.superchat.com/es/articles/15005-como-crear-codigos-qr-y-enlaces-para-whatsapp-en-superchat.md): Cómo crear tus propios enlaces Click-to-Chat y códigos QR para que los clientes puedan contactarte directamente por WhatsApp.
- [Cómo crear tu cuenta de Meta Business](https://help.superchat.com/es/articles/14980-como-crear-tu-cuenta-de-meta-business.md): Descubre cómo acceder a Meta Business Suite \(y, por lo tanto, a tu Meta Business Portfolio\).
- [Cómo verificar si tienes acceso de administrador al Meta Business Portfolio](https://help.superchat.com/es/articles/691997-como-verificar-si-tienes-acceso-de-administrador-al-meta-business-portfolio.md): Cómo comprobar rápidamente si tienes acceso de administrador a tu Meta Business Portfolio y qué hacer si no lo tienes.
- [Cómo navegar en Meta Business Suite](https://help.superchat.com/es/articles/14979-como-navegar-en-meta-business-suite.md): Conoce los conceptos básicos de Meta Business Suite.
- [Diferencias entre una página de Facebook, una cuenta de Facebook y una cuenta de Meta Business](https://help.superchat.com/es/articles/14978-diferencias-entre-una-pagina-de-facebook-una-cuenta-de-facebook-y-una-cuenta-de-meta-business.md): Descubre las diferencias entre los distintos tipos de cuentas de Meta y las funciones de cada una.
- [Diferencia entre una Cuenta Empresarial de Meta, una cuenta de WhatsApp y un perfil de WhatsApp](https://help.superchat.com/es/articles/14990-diferencia-entre-una-cuenta-empresarial-de-meta-una-cuenta-de-whatsapp-y-un-perfil-de-whatsapp.md): Descubre cómo se relacionan entre sí y por qué son importantes al conectar WhatsApp con Superchat.
- [Cómo enviar la verificación de una cuenta de empresa en META](https://help.superchat.com/es/articles/14982-como-enviar-la-verificacion-de-una-cuenta-de-empresa-en-meta.md): Cómo verificar tu empresa en Meta Business Suite
- [Cómo enviar una apelación a Meta](https://help.superchat.com/es/articles/20417-como-enviar-una-apelacion-a-meta.md): ¿Tu cuenta de WhatsApp o Facebook Business ha sido restringida o bloqueada? Aquí te explicamos cómo solicitar una revisión.
- [Prácticas recomendadas: cómo alcanzar el nivel más alto de Meta para boletines](https://help.superchat.com/es/articles/96511-practicas-recomendadas-como-alcanzar-el-nivel-mas-alto-de-meta-para-boletines.md): Aumentar el nivel \(tier\) de Meta. Aumentar el límite de mensajes que se pueden enviar. ¿Cómo puedo aumentar mi límite de conversaciones?
- [Cómo evalúa Meta la calidad de tu número de WhatsApp](https://help.superchat.com/es/articles/86294-como-evalua-meta-la-calidad-de-tu-numero-de-whatsapp.md): Aquí encontrarás una explicación y un resumen de la evaluación de calidad de tus cuentas de WhatsApp Business.
- [Acceso a Facebook y Meta: inicio de sesión y permisos de administrador](https://help.superchat.com/es/articles/101725-acceso-a-facebook-y-meta-inicio-de-sesion-y-permisos-de-administrador.md): Para conectar canales de Meta en Superchat \(como la API de WhatsApp Business\), necesitas poder iniciar sesión en Facebook, tener los permisos correctos en tu cuenta de Meta Business y, según tu con...
- [Cómo eliminar tu número de WhatsApp en Meta Business Suite](https://help.superchat.com/es/articles/14996-como-eliminar-tu-numero-de-whatsapp-en-meta-business-suite.md): Cómo borrar tu número de WhatsApp en Meta Business Suite
- [API de WhatsApp Business: Precios y Facturación](https://help.superchat.com/es/articles/166145-api-de-whatsapp-business-precios-y-facturacion.md): API de WhatsApp Business: Costes y facturación
- [Cómo crear formularios de leads en Meta Ads](https://help.superchat.com/es/articles/607927-como-crear-formularios-de-leads-en-meta-ads.md): Descubre cómo crear anuncios con formularios de clientes potenciales en Meta
- [Cómo conectar Meta Lead Ads con Superchat usando Zapier](https://help.superchat.com/es/articles/607991-como-conectar-meta-lead-ads-con-superchat-usando-zapier.md): Puedes conectar Meta Lead Ads \(Facebook Lead Ads\) con Superchat mediante Zapier para enviar automáticamente un mensaje de WhatsApp cuando un nuevo lead envíe un formulario.
- [Prepara tu cuenta de Meta Business antes de tu llamada de incorporación](https://help.superchat.com/es/articles/754292-prepara-tu-cuenta-de-meta-business-antes-de-tu-llamada-de-incorporacion.md): Si estás creando una nueva cuenta de Meta Business/WhatsApp, hazlo antes de tu llamada de incorporación - las cuentas nuevas suelen bloquearse de inmediato, y resolverlo puede tardar hasta un día.
- [Cómo empezar con las plantillas de WhatsApp](https://help.superchat.com/es/articles/25035-como-empezar-con-las-plantillas-de-whatsapp.md): Cómo crear una plantilla de WhatsApp y contactar a tus clientes fuera de la ventana de atención al cliente de 24 horas.
- [¿Por qué los enlaces en mi plantilla de WhatsApp no son clicables?](https://help.superchat.com/es/articles/32302-por-que-los-enlaces-en-mi-plantilla-de-whatsapp-no-son-clicables.md): Descubre por qué los enlaces en tu plantilla de WhatsApp no son clicables para tus contactos.
- [¿Cómo funcionan las variables y comodines en las plantillas de WhatsApp?](https://help.superchat.com/es/articles/15002-como-funcionan-las-variables-y-comodines-en-las-plantillas-de-whatsapp.md): Entiende cómo funcionan las variables de texto y cómo usar comodines.
- [¿Qué hacer si rechazan tu plantilla de WhatsApp?](https://help.superchat.com/es/articles/30234-que-hacer-si-rechazan-tu-plantilla-de-whatsapp.md): Cómo gestionar el rechazo de tu plantilla de WhatsApp por parte de Meta.
- [Diferencias entre plantillas de Utility y Marketing](https://help.superchat.com/es/articles/571225-diferencias-entre-plantillas-de-utility-y-marketing.md): Plantillas de Utility vs. Marketing: ¿Cuál elegir?
- [¿Por qué no recibo mensajes de WhatsApp en Superchat?](https://help.superchat.com/es/articles/21308-por-que-no-recibo-mensajes-de-whatsapp-en-superchat.md): Ya no recibo mensajes de WhatsApp. Los mensajes ya no aparecen en mi bandeja de entrada.
- [¿Por qué no recibo el código de verificación de WhatsApp?](https://help.superchat.com/es/articles/14986-por-que-no-recibo-el-codigo-de-verificacion-de-whatsapp.md): Qué hacer si no llega el código de verificación de WhatsApp.
- [Cómo eliminar tu cuenta de WhatsApp Business](https://help.superchat.com/es/articles/15003-como-eliminar-tu-cuenta-de-whatsapp-business.md): Descubre cómo eliminar el número en la app de WhatsApp Business para poder añadirlo después en la Business API.
- [Cómo cambiar el número en la app WhatsApp Business](https://help.superchat.com/es/articles/14998-como-cambiar-el-numero-en-la-app-whatsapp-business.md): Descubre cómo cambiar tu número en la app de WhatsApp Business.
- [¿Qué significa el error «Tu cuenta ha sido bloqueada»?](https://help.superchat.com/es/articles/551743-que-significa-el-error-tu-cuenta-ha-sido-bloqueada.md): Descubre qué hacer si recibes el mensaje de error “The account has been locked”.
- [Solución de problemas: Cómo volver a conectar tu canal de coexistencia de WhatsApp](https://help.superchat.com/es/articles/726525-solucion-de-problemas-como-volver-a-conectar-tu-canal-de-coexistencia-de-whatsapp.md): Guía paso a paso para volver a conectar un canal de WhatsApp Coexistence que ha perdido su conexión con Meta.
- [Cómo crear anuncios con botón de WhatsApp CTA](https://help.superchat.com/es/articles/30582-como-crear-anuncios-con-boton-de-whatsapp-cta.md): Aprende cómo usar botones CTA de WhatsApp en anuncios para dirigir a tus clientes directamente a tu canal de WhatsApp
- [¿Cómo solicito una Cuenta Oficial de Empresa en WhatsApp?](https://help.superchat.com/es/articles/40871-como-solicito-una-cuenta-oficial-de-empresa-en-whatsapp.md): Cómo obtener una marca de verificación azul en WhatsApp.
- [¿Cuál es la diferencia entre la WhatsApp Business App y la WhatsApp Business API \(Plataforma\)?](https://help.superchat.com/es/articles/30586-cual-es-la-diferencia-entre-la-whatsapp-business-app-y-la-whatsapp-business-api-plataforma.md): Descubre las diferencias entre la app de WhatsApp Business y la API \(Business Platform\).
- [Explicación: Ventana de Atención al Cliente](https://help.superchat.com/es/articles/36188-explicacion-ventana-de-atencion-al-cliente.md): Descubre qué es la ventana de atención al cliente de 24 horas y por qué necesitas usar plantillas de WhatsApp.
- [Cómo agregar un botón de WhatsApp a tu página de Facebook](https://help.superchat.com/es/articles/82970-como-agregar-un-boton-de-whatsapp-a-tu-pagina-de-facebook.md): Aprende cómo añadir un botón de llamada a la acción de WhatsApp a tu página de Facebook.
- [Cómo añadir Icebreakers en WhatsApp](https://help.superchat.com/es/articles/144166-como-anadir-icebreakers-en-whatsapp.md): Configura un Icebreaker. Define los Icebreakers. ¿Cómo conecto un inicio de conversación con una automatización?
- [Prácticas recomendadas: Atajos útiles de Superchat para tu trabajo diario](https://help.superchat.com/es/articles/355722-practicas-recomendadas-atajos-utiles-de-superchat-para-tu-trabajo-diario.md): Cómo usar los atajos de Superchat: atajos de teclado para trabajar más rápido
- [Conectar tu página de Facebook a tu cuenta de Meta](https://help.superchat.com/es/articles/84987-conectar-tu-pagina-de-facebook-a-tu-cuenta-de-meta.md): Aquí puedes encontrar instrucciones detalladas sobre cómo conectar tu número de WhatsApp Business y tu página de Facebook en Meta
- [Posibles sospechas de spam y aplicación de políticas en WhatsApp](https://help.superchat.com/es/articles/530124-posibles-sospechas-de-spam-y-aplicacion-de-politicas-en-whatsapp.md): Un resumen de todo lo que necesitas saber sobre los casos de sospecha de spam en Meta/WhatsApp.
- [¿Qué son las automatizaciones no aprobadas?](https://help.superchat.com/es/articles/531130-que-son-las-automatizaciones-no-aprobadas.md): Descubre qué define Meta como automatizaciones no aprobadas y cómo pueden afectar a tus capacidades de mensajería.
- [¿Cómo conecto Instagram a mi bandeja de entrada?](https://help.superchat.com/es/articles/14900-como-conecto-instagram-a-mi-bandeja-de-entrada.md): Conecta tus mensajes directos de Instagram con Superchat. Conecta tu cuenta de Instagram Business con Superchat.
- [¿Cómo verificar si tengo una cuenta de empresa en Instagram?](https://help.superchat.com/es/articles/14908-como-verificar-si-tengo-una-cuenta-de-empresa-en-instagram.md): ¿Tus mensajes de Instagram no llegan a Superchat porque no tienes un perfil de empresa en Instagram? ¡Así puedes crear uno!
- [¿Cómo recibir mensajes de Instagram en Superchat?](https://help.superchat.com/es/articles/56783-como-recibir-mensajes-de-instagram-en-superchat.md): ¿No estás recibiendo mensajes de Instagram? Así puedes comprobar si Superchat tiene acceso a tus mensajes de Instagram.
- [Cómo agregar un botón de WhatsApp a tu cuenta de Instagram](https://help.superchat.com/es/articles/82984-como-agregar-un-boton-de-whatsapp-a-tu-cuenta-de-instagram.md): Una guía paso a paso sobre cómo añadir un botón de llamada a la acción a tu perfil de empresa de Instagram.
- [Cómo añadir iniciadores de conversación en Instagram](https://help.superchat.com/es/articles/159554-como-anadir-iniciadores-de-conversacion-en-instagram.md): Enumera las preguntas más frecuentes para que los clientes puedan elegir cuando te contacten a través de Instagram
- [¿Qué funciones de Instagram admite Superchat?](https://help.superchat.com/es/articles/676037-que-funciones-de-instagram-admite-superchat.md): Lo que puedes y no puedes hacer con Instagram en Superchat.
- [¿Qué es el Live Chat?](https://help.superchat.com/es/articles/124272-que-es-el-live-chat.md): Qué es el chat en vivo, qué puede hacer y cómo sacarle el máximo provecho junto con otras funciones de Superchat.
- [Primeros pasos: Live Chat](https://help.superchat.com/es/articles/123884-primeros-pasos-live-chat.md): Descubre cómo crear y utilizar nuestro chat en vivo. Añade el chat en vivo al Web Widget. Configura un canal de chat en vivo.
- [Cómo identificar contactos en el Live Chat con automatizaciones](https://help.superchat.com/es/articles/136513-como-identificar-contactos-en-el-live-chat-con-automatizaciones.md): Descubre cómo puedes identificar fácilmente a los contactos del chat en vivo con la ayuda de automatizaciones.
- [Prácticas recomendadas: Seguimiento de contactos en el chat en vivo](https://help.superchat.com/es/articles/327284-practicas-recomendadas-seguimiento-de-contactos-en-el-chat-en-vivo.md): Descubre cómo los contactos llegan a tu chat en vivo. Seguimiento de contactos de chat en vivo. Privacidad de datos en el seguimiento.
- [Prácticas recomendadas: Live Chat y automatizaciones](https://help.superchat.com/es/articles/138652-practicas-recomendadas-live-chat-y-automatizaciones.md): Descubre cómo hacer que el chat en vivo sea aún más potente con automatizaciones y procesar todas las consultas entrantes de manera eficiente.
- [Cómo crear y gestionar el canal de Chat en Vivo](https://help.superchat.com/es/articles/406758-como-crear-y-gestionar-el-canal-de-chat-en-vivo.md): Aprende cómo configurar, personalizar y gestionar el canal de Live Chat en Superchat.
- [¿Qué puedo hacer con el canal de correo en Superchat?](https://help.superchat.com/es/articles/212963-que-puedo-hacer-con-el-canal-de-correo-en-superchat.md): Funciones del canal de correo en Superchat
- [Configurar correo electrónico: IMAP/SMTP](https://help.superchat.com/es/articles/91783-configurar-correo-electronico-imap-smtp.md): Así puedes vincular cualquier dirección de correo electrónico a través de IMAP/SMTP con Superchat y luego conectarla con cualquier buzón de correo.
- [Cómo configurar tu correo electrónico en Superchat](https://help.superchat.com/es/articles/14903-como-configurar-tu-correo-electronico-en-superchat.md): Descubre cómo conectar tu dirección de correo electrónico con Superchat.
- [Cómo configurar una firma de correo en Superchat](https://help.superchat.com/es/articles/14919-como-configurar-una-firma-de-correo-en-superchat.md): Crea una nueva firma de correo electrónico o importa una existente en Superchat.
- [¿Cómo conecto Facebook Messenger con Superchat?](https://help.superchat.com/es/articles/14904-como-conecto-facebook-messenger-con-superchat.md): Conecta tu Facebook Messenger con Superchat.Conecta tu página de Facebook con Superchat.
- [Cómo activar o desactivar los mensajes en tu página de Facebook](https://help.superchat.com/es/articles/44322-como-activar-o-desactivar-los-mensajes-en-tu-pagina-de-facebook.md): Cómo recibir mensajes de Facebook Messenger en tu página de Facebook
- [Qué hacer si no recibes mensajes de Facebook](https://help.superchat.com/es/articles/21387-que-hacer-si-no-recibes-mensajes-de-facebook.md): Cómo recuperar mensajes de Facebook en tu bandeja de entrada reconectando Superchat con Facebook. Qué hacer si los mensajes de Facebook no funcionan.
- [Cómo empezar: Añadir SMS mediante Twilio](https://help.superchat.com/es/articles/304900-como-empezar-anadir-sms-mediante-twilio.md): Aprende cómo conectar tu canal de SMS a través de Twilio.
- [Cómo conectar Telegram con Superchat](https://help.superchat.com/es/articles/14906-como-conectar-telegram-con-superchat.md): Cómo conectar Telegram con Superchat y añadirlo como canal de comunicación.
- [Cómo editar el perfil de tu bot de Telegram](https://help.superchat.com/es/articles/14913-como-editar-el-perfil-de-tu-bot-de-telegram.md): Aprende aquí cómo cambiar tu foto de perfil y descripción de Telegram mediante comandos de bot.
- [¿Cómo obtener el Token o ID de un bot de Telegram?](https://help.superchat.com/es/articles/14901-como-obtener-el-token-o-id-de-un-bot-de-telegram.md): ¿Cómo obtener el Token o ID de un bot de Telegram?
- [Resumen de todos los tamaños de archivo](https://help.superchat.com/es/articles/27287-resumen-de-todos-los-tamanos-de-archivo.md): Tamaños máximos de archivo, límites de caracteres y formatos disponibles para WhatsApp, Instagram, Facebook, Telegram y SMS.

### Bandeja de entrada

- [Almacenar y ver archivos en la unidad de Superchat](https://help.superchat.com/es/articles/396906-almacenar-y-ver-archivos-en-la-unidad-de-superchat.md): Aprende a subir, organizar y acceder a archivos que quieras reutilizar en campañas, automatizaciones o incluso en distintos mensajes.
- [Programar mensajes en la bandeja de entrada unificada](https://help.superchat.com/es/articles/409828-programar-mensajes-en-la-bandeja-de-entrada-unificada.md): Aprende a programar mensajes en Superchat para que se envíen en el momento perfecto, incluso si no estás en línea.
- [Notas internas: Colabora en la bandeja de entrada unificada](https://help.superchat.com/es/articles/409878-notas-internas-colabora-en-la-bandeja-de-entrada-unificada.md): Aprende a usar notas internas en Superchat para documentar conversaciones y comunicarte con tu equipo directamente en la bandeja de entrada, sin que los clientes lo vean.
- [Menú de comandos: Acciones rápidas en la bandeja unificada](https://help.superchat.com/es/articles/409879-menu-de-comandos-acciones-rapidas-en-la-bandeja-unificada.md): Aprende a usar el menú de comandos \(Cmd/Ctrl + K\) para moverte más rápido en la Bandeja de Entrada Unificada. Te permite gestionar chats sin usar el ratón: todo sucede directamente desde el teclado.
- [Cómo iniciar una nueva conversación](https://help.superchat.com/es/articles/409885-como-iniciar-una-nueva-conversacion.md): Aprende cómo iniciar una nueva conversación desde la Bandeja de Entrada Unificada.
- [Trabajar con adjuntos en la bandeja de entrada unificada](https://help.superchat.com/es/articles/409889-trabajar-con-adjuntos-en-la-bandeja-de-entrada-unificada.md): Aprende a trabajar con archivos adjuntos \(imágenes, PDF, documentos y vídeos\) en la Bandeja de Entrada Unificada. Puedes previsualizar, descargar y gestionar fácilmente los archivos compartidos en ...
- [Acciones masivas: Gestiona varias conversaciones a la vez](https://help.superchat.com/es/articles/409922-acciones-masivas-gestiona-varias-conversaciones-a-la-vez.md): Las bandejas de entrada en Superchat son la base para organizar tu comunicación. Piensa en ellas como carpetas para tus canales. Te ayudan a mantener el control cuando trabajas con distintos depart...
- [Trabajar con las bandejas de entrada en Superchat](https://help.superchat.com/es/articles/409926-trabajar-con-las-bandejas-de-entrada-en-superchat.md): Las bandejas de entrada en Superchat son la base para organizar tu comunicación. Piensa en ellas como carpetas para tus canales. Te ayudan a mantener el control cuando trabajas con distintos depart...
- [Estado de las conversaciones: mantente organizado con Abiertas, Pospuestas y Hechas](https://help.superchat.com/es/articles/410120-estado-de-las-conversaciones-mantente-organizado-con-abiertas-pospuestas-y-hechas.md): Aprende a mantener tu bandeja de entrada ordenada y a asegurarte de que ninguna solicitud de cliente se quede sin respuesta. En Superchat, cada conversación tiene uno de tres estados: Abierta, Posp...
- [Etiquetas: cómo categorizar y organizar conversaciones](https://help.superchat.com/es/articles/395399-etiquetas-como-categorizar-y-organizar-conversaciones.md): Aprende a crear y gestionar etiquetas en Superchat para mantener las conversaciones organizadas y facilitar el trabajo de tu equipo con los chats.
- [¿Cómo envío un mensaje en Superchat?](https://help.superchat.com/es/articles/14928-como-envio-un-mensaje-en-superchat.md): Cómo enviar un nuevo mensaje a un contacto en Superchat.
- [Cómo enviar un mensaje de bienvenida automático](https://help.superchat.com/es/articles/14929-como-enviar-un-mensaje-de-bienvenida-automatico.md): Configurar mensajes automáticos. Configurar un mensaje de fuera de la oficina. Establecer el horario de atención. Responder automáticamente a los mensajes.
- [Preguntas frecuentes - Bandeja de entrada](https://help.superchat.com/es/articles/14934-preguntas-frecuentes-bandeja-de-entrada.md): Preguntas frecuentes sobre la bandeja de entrada
- [Borradores: guarda y gestiona respuestas incompletas](https://help.superchat.com/es/articles/409870-borradores-guarda-y-gestiona-respuestas-incompletas.md): Aprende a crear, editar y gestionar borradores de mensajes en la Bandeja de Entrada Unificada de Superchat. Los borradores te permiten pausar y retomar conversaciones sin perder el contexto.
- [Plantillas generales](https://help.superchat.com/es/articles/516683-plantillas-generales.md): Conoce los conceptos básicos de las plantillas generales.
- [Inicia conversaciones con el enlace de Superchat.](https://help.superchat.com/es/articles/44773-inicia-conversaciones-con-el-enlace-de-superchat.md): Inicia conversaciones o navega hacia conversaciones en Superchat desde tu CRM, sistema de tienda o software de soporte con el enlace de Superchat.
- [Prácticas recomendadas: Vistas de conversaciones](https://help.superchat.com/es/articles/253784-practicas-recomendadas-vistas-de-conversaciones.md): Descubre cómo configurar filtros de conversaciones y guardar filtros.

### Automatizaciones

- [Primeros pasos con automatizaciones](https://help.superchat.com/es/articles/531106-primeros-pasos-con-automatizaciones.md): Las automatizaciones te ayudan a gestionar tareas repetitivas en Superchat de forma automática, sin tener que intervenir manualmente.
- [Automatizaciones para usuarios avanzados](https://help.superchat.com/es/articles/531408-automatizaciones-para-usuarios-avanzados.md): Domina escenarios complejos de automatización: desde flujos multicanal hasta un control inteligente de automatizaciones
- [Depuración de automatizaciones y solución de errores](https://help.superchat.com/es/articles/531443-depuracion-de-automatizaciones-y-solucion-de-errores.md): Depuración de automatizaciones y solución de errores
- [Qué son los triggers y cómo funcionan](https://help.superchat.com/es/articles/531177-que-son-los-triggers-y-como-funcionan.md): El punto de partida de cada automatización: cuándo necesitas cada trigger
- [Cómo usar el nodo de filtros y condiciones](https://help.superchat.com/es/articles/531258-como-usar-el-nodo-de-filtros-y-condiciones.md): Controle su automatización con condiciones precisas.
- [Cómo usar los nodos de mensaje](https://help.superchat.com/es/articles/532722-como-usar-los-nodos-de-mensaje.md): Comuníquese con sus clientes, desde mensajes sencillos hasta elementos interactivos de WhatsApp.
- [Nodos de acción en Superchat](https://help.superchat.com/es/articles/531384-nodos-de-accion-en-superchat.md): Automatiza acciones en Superchat: desde la gestión de contactos hasta solicitudes HTTP
- [Nodos lógicos en Superchat](https://help.superchat.com/es/articles/531264-nodos-logicos-en-superchat.md): Control avanzado de tu automatización: retrasos, ramificaciones y procesamiento de datos
- [Prácticas recomendadas: Respuestas rápidas de WhatsApp](https://help.superchat.com/es/articles/106344-practicas-recomendadas-respuestas-rapidas-de-whatsapp.md): ¿Qué es una respuesta rápida de WhatsApp? ¿Dónde puedes usar una respuesta rápida de WhatsApp?
- [Práctica recomendada: Felicitaciones automáticas de cumpleaños](https://help.superchat.com/es/articles/144161-practica-recomendada-felicitaciones-automaticas-de-cumpleanos.md): Descubre cómo felicitar automáticamente a tus contactos por su cumpleaños.

### Agent de IA

- [¿Qué es un Agente de IA?](https://help.superchat.com/es/articles/439576-que-es-un-agente-de-ia.md): ¿Qué son los Agentes de IA?
- [Comenzando: Agentes de IA](https://help.superchat.com/es/articles/439573-comenzando-agentes-de-ia.md): Aprende a crear tu primer agente de IA en Superchat, desde la configuración hasta las pruebas.
- [Cómo escribir una excelente petición para tu agente de IA](https://help.superchat.com/es/articles/439578-como-escribir-una-excelente-peticion-para-tu-agente-de-ia.md): Aprende qué es un prompt, por qué es la parte más importante de la configuración de tu Agente de IA y cómo escribir prompts que hagan que tus agentes suenen inteligentes, confiables y útiles.
- [Publicar su agente de IA en automatizaciones](https://help.superchat.com/es/articles/439600-publicar-su-agente-de-ia-en-automatizaciones.md): Aprende a publicar tu Agente de IA, decide cuándo debe responder y cuándo debe detenerse.
- [Qué son las condiciones de salida y la transferencia a un agente](https://help.superchat.com/es/articles/661492-que-son-las-condiciones-de-salida-y-la-transferencia-a-un-agente.md): Qué son las condiciones de salida, cómo funciona la transferencia a humanos en Superchat y cómo configurar condiciones de salida personalizadas en tus automatizaciones.

### Campañas

- [Comenzar: Campañas](https://help.superchat.com/es/articles/545627-comenzar-campanas.md): Llega a tus clientes donde se comunican a diario, con tasas de apertura de más del 90%.
- [Cómo obtener el consentimiento para campañas](https://help.superchat.com/es/articles/545653-como-obtener-el-consentimiento-para-campanas.md): Cómo recopilar contactos de forma legal para tu newsletter de WhatsApp.
- [Cómo enviar una campaña](https://help.superchat.com/es/articles/545667-como-enviar-una-campana.md): Paso a paso para tu primera campaña de WhatsApp
- [Automatizaciones para campañas](https://help.superchat.com/es/articles/545688-automatizaciones-para-campanas.md): Responde automáticamente a respuestas y clics, sin esfuerzo manual.
- [Análisis y monitoreo de campañas](https://help.superchat.com/es/articles/545699-analisis-y-monitoreo-de-campanas.md): Haz seguimiento del éxito de tu campaña en tiempo real.

### Integraciones

- [Introducción a las integraciones](https://help.superchat.com/es/articles/213219-introduccion-a-las-integraciones.md): Descubre cómo las integraciones pueden hacer tu trabajo más fácil y eficiente.
- [Cómo empezar: Usar Superchat con n8n](https://help.superchat.com/es/articles/630039-como-empezar-usar-superchat-con-n8n.md): Cómo conectar Superchat a n8n mediante webhooks, incluyendo los pasos de configuración, un ejemplo práctico y consejos para la resolución de problemas.
- [Cómo conectar una clave API en Superchat](https://help.superchat.com/es/articles/608592-como-conectar-una-clave-api-en-superchat.md): ¿Qué es una API Key, por qué la necesitas y dónde puedes encontrarla?
- [Solución cuando no hay variables disponibles en Zapier](https://help.superchat.com/es/articles/608756-solucion-cuando-no-hay-variables-disponibles-en-zapier.md): Qué hacer si no aparecen variables al configurar nodos en Zapier
- [Prácticas recomendadas: Integración de Superchat y Aircall](https://help.superchat.com/es/articles/602631-practicas-recomendadas-integracion-de-superchat-y-aircall.md): Cómo integrar Aircall en Superchat
- [Cómo probar un webhook trigger de Zapier con Postman](https://help.superchat.com/es/articles/611473-como-probar-un-webhook-trigger-de-zapier-con-postman.md): Qué hacer si necesitas datos de prueba para tu automatización
- [Primeros pasos: Shore](https://help.superchat.com/es/articles/532727-primeros-pasos-shore.md): Descubre cómo usar la integración de Shore en Superchat.
- [Cómo conectar Superchat y HubSpot](https://help.superchat.com/es/articles/188535-como-conectar-superchat-y-hubspot.md): Conecta Superchat y HubSpot
- [Ver conversaciones y mensajes en HubSpot](https://help.superchat.com/es/articles/206276-ver-conversaciones-y-mensajes-en-hubspot.md): Aprende a ver y acceder a las conversaciones y mensajes de Superchat en HubSpot.
- [Primeros pasos con Zapier](https://help.superchat.com/es/articles/82020-primeros-pasos-con-zapier.md): Empieza con las automatizaciones usando Zapier. ¿Qué es Zapier y cómo puedo usarlo? ¿Cómo creo un “Zap”?
- [Prácticas recomendadas para usar funciones avanzadas de Zapier](https://help.superchat.com/es/articles/107922-practicas-recomendadas-para-usar-funciones-avanzadas-de-zapier.md): Descubre más sobre las funciones de Zapier y cómo puedes utilizarlas.
- [Conecta Superchat Automations con Zapier](https://help.superchat.com/es/articles/221741-conecta-superchat-automations-con-zapier.md): Descubre cómo conectar fácilmente las automatizaciones de Superchat con Zapier.
- [Comenzar: Pipedrive x Zapier](https://help.superchat.com/es/articles/175956-comenzar-pipedrive-x-zapier.md): Conecta Superchat con Pipedrive. Envía automáticamente mensajes de WhatsApp a través de Pipedrive. Instrucciones sobre el tema de Pipedrive.
- [Comenzar: Shopify x Zapier](https://help.superchat.com/es/articles/174755-comenzar-shopify-x-zapier.md): Conecta Superchat con Shopify. Envía automáticamente mensajes de WhatsApp a través de Shopify. Instrucciones sobre el tema de Shopify.
- [Primeros pasos: Calendly x Zapier en Superchat](https://help.superchat.com/es/articles/181615-primeros-pasos-calendly-x-zapier-en-superchat.md): Integra Superchat con Calendly. Envía automáticamente mensajes de WhatsApp a través de Calendly.
- [Cómo usar el trigger de Calendly en automatizaciones](https://help.superchat.com/es/articles/681748-como-usar-el-trigger-de-calendly-en-automatizaciones.md): Inicia automaciones automáticamente cuando se reserva o cancela una cita de Calendly, sin necesidad de Zapier.
- [Zapier: Integración de Calendly - Enviar una Confirmación Automática de Cita](https://help.superchat.com/es/articles/176565-zapier-integracion-de-calendly-enviar-una-confirmacion-automatica-de-cita.md): Enviar una confirmación de cita automatizada como un mensaje de WhatsApp. Guía en Calendly.
- [Zapier: Integración de Calendly - Enviar un recordatorio de cita automatizado \(con opción de reprogramación\)](https://help.superchat.com/es/articles/176598-zapier-integracion-de-calendly-enviar-un-recordatorio-de-cita-automatizado-con-opcion-de-reprogramacion.md): Enviar un recordatorio de cita automatizado \(con opción de reprogramación\) como mensaje de WhatsApp. Guía en Calendly.
- [Integración de Zapier: Calendly - Envío de Materiales Informativos Automatizados después de la Cita](https://help.superchat.com/es/articles/176763-integracion-de-zapier-calendly-envio-de-materiales-informativos-automatizados-despues-de-la-cita.md): Enviar materiales informativos automatizados por WhatsApp después de la cita. Guía en Calendly.
- [Sincronización de contactos de HubSpot a Superchat con Zapier](https://help.superchat.com/es/articles/176624-sincronizacion-de-contactos-de-hubspot-a-superchat-con-zapier.md): Aprende a usar Zapier para sincronizar automáticamente los contactos creados o actualizados en HubSpot con Superchat, manteniendo ambas plataformas actualizadas sin entrada manual de datos.
- [Sincronizar contactos de Superchat a HubSpot con Zapier](https://help.superchat.com/es/articles/176870-sincronizar-contactos-de-superchat-a-hubspot-con-zapier.md): Aprende a usar Zapier para sincronizar automáticamente los contactos creados en Superchat con HubSpot, manteniendo ambas plataformas actualizadas sin entrada manual de datos.
- [Zapier: HubSpot - Enviar plantilla de WhatsApp a nuevo contacto en HubSpot](https://help.superchat.com/es/articles/177074-zapier-hubspot-enviar-plantilla-de-whatsapp-a-nuevo-contacto-en-hubspot.md): Envía automáticamente una plantilla de WhatsApp a los nuevos contactos creados en HubSpot utilizando Zapier.
- [Envía un mensaje de WhatsApp al actualizar la etapa de un Deal en HubSpot](https://help.superchat.com/es/articles/177081-envia-un-mensaje-de-whatsapp-al-actualizar-la-etapa-de-un-deal-en-hubspot.md): Envía automáticamente una plantilla de WhatsApp a tus contactos después de que se haya actualizado una etapa de negociación en HubSpot, utilizando Zapier.
- [Zapier: Crear un ticket en HubSpot tras enviar una checklist](https://help.superchat.com/es/articles/177110-zapier-crear-un-ticket-en-hubspot-tras-enviar-una-checklist.md): Crea automáticamente un ticket de HubSpot después de enviar una plantilla de WhatsApp con Zapier.
- [Integración de HubSpot: limitaciones y preguntas frecuentes](https://help.superchat.com/es/articles/636303-integracion-de-hubspot-limitaciones-y-preguntas-frecuentes.md): Las limitaciones más importantes de la integración de HubSpot con Superchat, especialmente en lo que respecta a la coincidencia de contactos, la sincronización de atributos y el comportamiento de l...
- [Cómo empezar: Typeform y Zapier](https://help.superchat.com/es/articles/174820-como-empezar-typeform-y-zapier.md): Conecta tu cuenta de Typeform con Superchat y aprende los conceptos básicos para combinar ambas plataformas

### Contactos

- [Primeros pasos: Atributos de contacto](https://help.superchat.com/es/articles/396770-primeros-pasos-atributos-de-contacto.md): Aprende a crear y gestionar atributos de contacto personalizados: define campos de texto, número y fecha para guardar información importante de tus contactos.
- [Vistas de contactos: Guarda filtros para segmentación dinámica](https://help.superchat.com/es/articles/402985-vistas-de-contactos-guarda-filtros-para-segmentacion-dinamica.md): Descubre cómo guardar y gestionar vistas de contactos personalizadas para acceder rápidamente a ellas en el Contact Hub.
- [Agrupa y segmenta tus contactos con listas de contactos](https://help.superchat.com/es/articles/396545-agrupa-y-segmenta-tus-contactos-con-listas-de-contactos.md): Qué hacer cuando un destinatario de WhatsApp ha bloqueado los mensajes de tu empresa.
- [Cómo marcar contactos como suscriptores](https://help.superchat.com/es/articles/404833-como-marcar-contactos-como-suscriptores.md): Aprende cómo marcar manualmente contactos como suscriptores de tu newsletter de WhatsApp. Con los opt-ins puedes gestionar quién debe recibir las campañas.
- [Envía campañas de WhatsApp desde el Hub de Contactos](https://help.superchat.com/es/articles/402997-envia-campanas-de-whatsapp-desde-el-hub-de-contactos.md): Aprende cómo lanzar una campaña de newsletter de WhatsApp directamente desde tu Contact Hub.
- [Cómo importar contactos en Superchat](https://help.superchat.com/es/articles/395521-como-importar-contactos-en-superchat.md): Importa y actualiza contactos mediante un archivo CSV, incluyendo cómo preparar tu CSV, cargarlo desde escritorio o móvil y actualizar los campos de contacto.
- [Prepara tu importación de contactos \(CSV\) con Google Sheets](https://help.superchat.com/es/articles/44813-prepara-tu-importacion-de-contactos-csv-con-google-sheets.md): Cómo formatear correctamente los números de teléfono, nombres y apellidos para una importación de contactos

### Webchat

- [Cómo empezar: Web Widget](https://help.superchat.com/es/articles/406098-como-empezar-web-widget.md): Aprende cómo crear, personalizar e instalar un webwidget en Superchat
- [Práctica recomendada: Integrar tu Web Widget en Google Tag Manager](https://help.superchat.com/es/articles/14975-practica-recomendada-integrar-tu-web-widget-en-google-tag-manager.md): Conecta el Web Widget con Google Tag Manager. Conecta Google Tag Manager con Superchat.

### Chat de equipo

- [Cómo empezar: Chat del equipo](https://help.superchat.com/es/articles/405350-como-empezar-chat-del-equipo.md): Aprende los conceptos básicos del Chat de Equipo: mensajes directos, grupos, reacciones con emojis y hilos.
- [Cómo trabajar con los grupos en el Chat del equipo](https://help.superchat.com/es/articles/402610-como-trabajar-con-los-grupos-en-el-chat-del-equipo.md): Descubre cómo funcionan los grupos en el Chat de Equipo, incluidos los grupos privados y públicos, la configuración y los archivos adjuntos.
- [Compartir mensajes y conversaciones de la Bandeja Unificada al Chat del equipo](https://help.superchat.com/es/articles/402602-compartir-mensajes-y-conversaciones-de-la-bandeja-unificada-al-chat-del-equipo.md): Aprende a compartir mensajes individuales o conversaciones completas desde la Bandeja de Entrada Unificada al Chat de Equipo para la colaboración interna.
- [Cómo hacer seguimiento de tus conversaciones en el Chat del equipo](https://help.superchat.com/es/articles/402600-como-hacer-seguimiento-de-tus-conversaciones-en-el-chat-del-equipo.md): Aprende a usar la pestaña de mensajes directos, la pestaña de hilos y la búsqueda para encontrar rápidamente conversaciones en el Chat de Equipo.

### Analíticas

- [Cómo empezar con Analytics](https://help.superchat.com/es/articles/472959-como-empezar-con-analytics.md): Descubre cómo Analytics en Superchat te ayuda a comprender mejor tu comunicación y tomar decisiones informadas, ya sea en soporte, ventas o reclutamiento.
- [Análisis de conversaciones y mensajes](https://help.superchat.com/es/articles/472965-analisis-de-conversaciones-y-mensajes.md): Descubre cómo analizar el volumen de tus conversaciones y mensajes, y qué tendencias te ayudan a comprender mejor tu comunicación diaria.
- [Qué muestra la sección de rendimiento del equipo](https://help.superchat.com/es/articles/472967-que-muestra-la-seccion-de-rendimiento-del-equipo.md): Descubre cómo analizar la velocidad de respuesta y la actividad de tu equipo, y qué métricas te ayudan a gestionar mejor los procesos y la capacidad.
- [Análisis de listas de contactos](https://help.superchat.com/es/articles/472974-analisis-de-listas-de-contactos.md): Descubre cómo evolucionan tus listas de contactos con el tiempo y qué cambios te ayudan a comprender mejor a tus públicos objetivo.
- [¿Qué muestra esta sección?](https://help.superchat.com/es/articles/472975-que-muestra-esta-seccion.md): Descubre cómo evolucionan tus etiquetas con el tiempo y qué insights te ayudan a comprender mejor los temas y categorías.
- [Análisis de automatizaciones: métricas clave](https://help.superchat.com/es/articles/532874-analisis-de-automatizaciones-metricas-clave.md): Cómo analizar el rendimiento de tus automatizaciones

### Reseñas

- [Comenzar: Reseñas](https://help.superchat.com/es/articles/27292-comenzar-resenas.md): ¿Cómo recojo opiniones? ¿Cómo creo un perfil de evaluación y añado portales de evaluación? ¿Cuáles son las ventajas de los perfiles de evaluación?
- [Cómo configurar tus perfiles de reseñas](https://help.superchat.com/es/articles/14953-como-configurar-tus-perfiles-de-resenas.md): Recoge reseñas de Google, Capterra, ProvenExpert o Jameda con los perfiles de reseñas en Superchat.

### Mobile & Desktop App

- [Cómo empezar: App de escritorio y móvil](https://help.superchat.com/es/articles/110987-como-empezar-app-de-escritorio-y-movil.md): ¿Dónde puedo descargar las aplicaciones de escritorio y móvil de Superchat?
- [Importar contactos en la app móvil de Superchat](https://help.superchat.com/es/articles/669560-importar-contactos-en-la-app-movil-de-superchat.md): Cómo importar tus contactos del teléfono a Superchat utilizando la aplicación móvil de Superchat en iOS y Android.

### Consejos y trucos

- [Cómo hacer una captura de pantalla en tu computadora](https://help.superchat.com/es/articles/29188-como-hacer-una-captura-de-pantalla-en-tu-computadora.md): Scopri come fare uno screenshot dello schermo del tuo computer su Windows o Mac.
- [Trabajar con múltiples espacios de trabajo](https://help.superchat.com/es/articles/396634-trabajar-con-multiples-espacios-de-trabajo.md): Descubre qué son los espacios de trabajo en Superchat, cuándo usarlos para separar contactos y equipos, y cómo crearlos, gestionarlos y eliminarlos.
- [Configuraciones del espacio de trabajo que puedes editar](https://help.superchat.com/es/articles/406678-configuraciones-del-espacio-de-trabajo-que-puedes-editar.md): Aprende a editar la configuración de tu workspace, incluyendo el logotipo del workspace, el idioma predeterminado del sistema y la zona horaria predeterminada.
- [Cómo eliminar la conexión de coexistencia de WhatsApp en Meta](https://help.superchat.com/es/articles/600739-como-eliminar-la-conexion-de-coexistencia-de-whatsapp-en-meta.md): Qué hacer si ya no quieres utilizar la configuración de Coexistencia
- [Invitar y gestionar usuarios en Superchat](https://help.superchat.com/es/articles/396144-invitar-y-gestionar-usuarios-en-superchat.md): Aprende a invitar a nuevos usuarios, actualizar permisos y accesos a la bandeja de entrada, y eliminar usuarios.
- [Roles y permisos de usuario](https://help.superchat.com/es/articles/396155-roles-y-permisos-de-usuario.md): Conoce los roles de usuario individuales y lo que cada rol puede ver, crear, editar y eliminar en Superchat.
- [Cómo cambiar tu correo electrónico](https://help.superchat.com/es/articles/485140-como-cambiar-tu-correo-electronico.md): Descubre cómo actualizar la dirección de email actual asociada a tu cuenta de Superchat.
- [Configuración de notificaciones](https://help.superchat.com/es/articles/14890-configuracion-de-notificaciones.md): Descubre cómo ajustar las notificaciones de Superchat.
- [Cómo editar la configuración general del perfil](https://help.superchat.com/es/articles/14884-como-editar-la-configuracion-general-del-perfil.md): Cómo editar la configuración general del perfil
- [Cómo cambiar o restablecer tu contraseña](https://help.superchat.com/es/articles/14895-como-cambiar-o-restablecer-tu-contrasena.md): Descubre cómo cambiar o restablecer tu contraseña si la has olvidado.
- [Cómo configurar la autenticación de dos factores \(2FA\)](https://help.superchat.com/es/articles/263739-como-configurar-la-autenticacion-de-dos-factores-2fa.md): Aprende cómo activar la autenticación de dos factores y aumentar la seguridad de tu cuenta.

### Plan y facturación

- [¿Cuánto cuestan las conversaciones en WhatsApp?](https://help.superchat.com/es/articles/71853-cuanto-cuestan-las-conversaciones-en-whatsapp.md): Entiende los costes asociados al envío de plantillas de WhatsApp y los bonos que ofrece Superchat.
- [Superchat - Recomienda a un amigo](https://help.superchat.com/es/articles/177220-superchat-recomienda-a-un-amigo.md): Aprende cómo usar el enlace de recomendación en Superchat. Recomienda a un amigo y recibe 100 €.
- [¿Qué son los créditos en Superchat y cómo funcionan?](https://help.superchat.com/es/articles/439601-que-son-los-creditos-en-superchat-y-como-funcionan.md): Aprende cómo funcionan los créditos, el sistema unificado que impulsa las Automatizaciones y la IA en Superchat.
- [Preguntas frecuentes sobre planes y facturación](https://help.superchat.com/es/articles/516380-preguntas-frecuentes-sobre-planes-y-facturacion.md): Domande frequenti sui piani e sulle politiche di fatturazione di Superchat.
- [Retención de datos en Superchat: cómo se almacenan y eliminan](https://help.superchat.com/es/articles/627197-retencion-de-datos-en-superchat-como-se-almacenan-y-eliminan.md): Descubre cómo gestiona Superchat la retención de datos, qué ocurre cuando eliminas contactos y cómo puedes automatizar la eliminación de datos para cumplir con el RGPD.
- [Flujo de migración del método de pago](https://help.superchat.com/es/articles/644491-flujo-de-migracion-del-metodo-de-pago.md): Solucionar el problema con el método de pago. No se pueden enviar plantillas de WhatsApp debido a un problema de pago. Aprende cómo solucionar el problema con el método de pago.