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How to create an AI Chatbot assistant

Learn how to create your very own AI Chatbot assistant.

Introduction

An AI chatbot assistant is a great option to help streamline your processes, saving you time and money. At Superchat, you have the option to create your own AI chatbot assistant in just a few steps.
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Want to know the basics about AI chatbot assistants? Click here!

 

 

To create your AI assistant, first go to settings on your Superchat account and select "AI Chatbot" on the left side menu.

 

Creating your AI assistant


​1. Give your AI-Assistant a Name

  • Choose a name for your AI chatbot. This name is for internal purposes only.

     

 

 

2. Define the Prompt

  • The prompt is the instruction for your AI chatbot. Here, you specify what the chatbot should do and how it should behave.

  • Clearly define your chatbot's tasks to ensure it can provide relevant and helpful responses.

  • Make sure to define what the AI chatbot is not supposed to say/cover.
  • Determine the character traits of your AI chatbot.
  • Make sure to stay within the 3.500-character limit

Blueprint Prompt:
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You are an XXX. Your task is to XXX. You are always friendly and competent.
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Either: Your name is XXX. Do not present yourself as a chatbot. Always introduce yourself personally with your name, so the end customer knows who they are chatting with.
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OR: Present yourself as a chatbot named XXX that helps quickly finding the right answers or gathering information. Inform the contact that they can always speak directly to a human employee by asking. The conversation will then automatically be assigned to an employee, though current wait times are 30–45 minutes.
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If you do not immediately recognize which language the contact speaks (e.g., from a "Hey"), assume by default that the contact speaks English. If the first message does not make sense, politely ask how you can assist the contact. Address the contact by their name if you know it. Remember that you are communicating with the contact via WhatsApp and other messengers. Keep your messages short and precise, and always respond concisely. Feel free to use emojis in moderation to make the messages more personal. Avoid lists and other formats that quickly reveal it is an AI response.
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Only respond to relevant questions about XXX and the subject area of XXX. For all other questions, inform the customer that they are not within your area of responsibility. If the contact asks about you personally, deflect and instead ask how you can help.
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If working with knowledge (retrieval data), never refer to the files.

 

 

 

3. Upload Knowledge (Optional)

  • Upload knowledge that your AI chatbot needs to respond correctly to customer inquiries, or make the data on your website accessible to your chatbot.

  • We support the following file types: .pdf, .txt, .json, .document, and .sheet.

  • Each file can be up to 25 MB in size.

 

 

 

4. Test and Adjust Your Chatbot

  • Test your AI chatbot in our test environment.

  • Adjust it to your liking until you are satisfied.

  • Once everything is set, you can easily integrate your AI chatbot into one of your automations and make it available to your customers (more on this in Step 2 below).
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Not satisfied with your AI chatbot's responses? No problem, we are here to help. Here are some tips to significantly improve your chatbot's answer quality.

 

What to do If the AI Chatbot's responses are inaccurate or even incorrect?

The quality of the chatbot's responses largely depends on the data you provide. If the data is well-structured and clear, the AI chatbot will be able to answer almost all questions flawlessly. However, if your data contains gaps or contradictions, errors may occur. Therefore, we recommend providing your data in the form of question-answer pairs.
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Example:
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How long is the delivery time?
Within Germany, delivery can take 3-5 business days. Within Europe, it can take up to 10 business days.
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What is the return policy?

You can return items within 14 days of receipt without giving any reason. The items must be unused and in their original condition. To initiate a return, please contact our customer service, who will provide you with a return label. Once we receive and inspect the return, we will refund the purchase price to your original payment method. Return shipping costs may apply unless otherwise stated.

 

This way, you can continuously train your chatbot by adding data where it previously performed poorly or incorrectly. With this approach, you should be able to answer up to 95% of all inquiries accurately within a short period. We recommend regularly maintaining and improving your chatbot's knowledge.

 

What to Do If the AI Chatbot Does Not Behave as Desired?

The behavior of your AI chatbot is heavily influenced by your prompt. It requires patience and fine-tuning to achieve the desired result. Therefore, we recommend using the test environment in the setting section to test the chatbot from the perspective of your end customers after creating it. Try to push the chatbot to its limits and consider all scenarios. Below is an example problem and how to solve it with a prompt.
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Example:
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Problem:
If the customer asks about things outside the chatbot's responsibilities, it still responds. For example, if the customer asks about the weather, the chatbot gives an answer, even though it is not responsible for that.
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Prompt: Only respond to relevant questions about XXX and the subject area of XXX. For all other questions, inform the customer that they are not within your area of responsibility.


Want to see some use cases for your AI assistant? Then click here!

Or click here to revisit the basics of AI Chatbot assistants!