To receive Instagram messages in Superchat, you need to allow access to messages from external tools. Find out how to do this here.
Via the connected Facebook Page:
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Open your Facebook Page
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Click on Professional Dashboard on the left
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Select Linked Accounts.
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Enable Allow access to messages.
📌 The messages still don't appear in Superchat?
Make sure you have an Instagram Business Profile.
Via the Instagram App:
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Open the Instagram App on your smartphone.
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Choose the respective Instagram profile.
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Navigate to the Settings.
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Follow the steps shown in the screenshots:
📌 The messages still don't appear in Superchat?
Make sure you have an Instagram Business Profile.