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Get Started: WhatsApp Business API

How do I connect the WhatsApp Business API? Connecting the version with Superchat.

Preparation

Important!: Good preparation is essential to guarantee a smooth setup. Make sure you are well-prepared:

  • Facebook login data with admin rights to your Meta Business account

    • ❗️It must not be blocked (here you can see if there are any restrictions on your META Business account)

  • Superchat login data

  • Phone number that is not yet connected to WhatsApp. If you have an existing account, you can find instructions on how to delete it here, or if you want to change the number within your WhatsApp account, you can find the link here.
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Video Instructions

In this video, you can find a step-by-step guide of how to set up WhatsApp:

 

Step-by-step Guide

Connect your WhatsApp Number to Superchat

  1. Navigate to your mailbox via the settings and select WhatsApp Business API.

  2. Confirm, that you can receive an authentication call to your chosen number, and that you have admin rights to your Facebook-Account.

  3. Click Log in to Facebook.

  4. Log in with your Facebook access data in the pop-up (unrestricted admin rights are required!).

  5. Click Next.

  6. Choose your existing META business account, or create a new one.

    1. ❗️Make sure the information matches those on your website

    2. Click on add address and also enter the optional information​

  7. Click next to create a new WhatsApp Business account.

  8. Enter the name, display name, time zone and category and then press Next.

    1. ❗️The display name is shown to the customer on WhatsApp, please pay attention to the spelling!

  9. Enter the phone number to be connected in WhatsApp and select Call.

    1. ❗️Important! You must not have a tape announcement set, otherwise you will not be able to receive the call

  10. Enter the 6-digit verification code and press Next.

  11. Now click on Finish.

 

You have now completed the basic setup. To make full use of Superchat, you need to set up WhatsApp templates. We explain this in the following article:

or get back to the instructions article, on how to set up your Superchat Account and follow the next steps.

 

Connecting further numbers

You can easily add further numbers by clicking on "Add communication channel" and then go through the set-up once more.

 

 

Make sure to create a new Whatsapp account.

 

 

 

Keep in mind that you must be verified in your Business manager/ portfolio to add more than two numbers.

 

Exchange ideas with experts from your industry in our community. This is the best place to gather initial ideas, especially at the beginning:

Join our Superchat Community