The Essentials
Use our live chat feature to connect directly with contacts on your website swiftly and effortlessly. Contacts have the ability to send text messages, images, files, and emojis in real-time. All messages will be delivered to your unified inbox as usual.
Contact view of our live chat on your website
Within the Superchat platform, the live chat is a communication channel like any other. A live chat channel is always associated with an inbox, can be created and modified from the inbox settings.
Feel free to create multiple live chat channels and assign them to various inboxes and groups within your webchat widget. This gives you the flexibility to create distinct channels for each location, brand, or company.
Leveraging the power of Superchat and the live chat
Our platform provides you with an array of advanced features, including extensive connectivity to various messenger channels, automations, and integrations.
The optimal way to utilize the live chat is in conjunction with these features. Here are some examples:
🤖 Incorporate live chat into automations and create flows that request specific customer information beforehand, storing it as contact attributes, or swiftly providing automated support based on inquiries.
📲 Automatically hand over your customers from the live chat to WhatsApp, Instagram, email, or another preferred channel. Use our WhatsApp links or QR codes, which can be sent automatically. This comes handy when resolving an issue takes more time or when you need to consult with your team before getting back.
⭐️ Automatically prompt satisfied contacts in the live chat to give a review once an enquiry has been resolved. Your contacts will acknowledge your efforts and happily support you with a positive review.
🗞️ Finish live chat conversations by telling contacts about your WhatsApp newsletter, ensuring they stay updated on the latest news and helping you foster a long-term customer relationship.
Set up the live chat
The setup only requires 3 steps and takes a few minutes. You can find step-by-step instructions here: