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Examples for WhatsApp Templates

Use these marketing, sales, and service examples to create your own Whats App templates within Superchat.

Copy these templates and adjust them to your brand accordingly, e.g. you could change the templates to the communication style of your company by using emojis 😏.

  • (variables) - Words that are bold and in brackets can be replaced with variables in Superchat.

  • [Placeholders] - Words in italics and with square brackets must be adjusted to your company/product/service.

 

5 Templates for your Marketing team

Most marketing managers do not usually have direct contact with customers, yet in some cases, for example, in order to obtain feedback from customers, a few text variables can still be useful for your marketing department.

 

  • Asking for Reviews

Hello (First Name) (Last Name), my name is (Current User) and I am a Marketing Manager at (Company). I sincerely hope you are satisfied with our [product or service] and would be happy if you took a moment of your time to leave a review on [review portal] [review link].

  • Asking customers to take part in a survey

Hello (First Name) (Last Name), my name is (Current User) and I am a Marketing Manager for (Company). First of all, I would like to thank you for using [product or service]! In order to further improve our services to you, I would appreciate if you could take 5 minutes to rate us in this survey [survey link]. Your opinion matters!

  • Asking customers for a recommendation

Hello (First Name) (Last Name), my name is (Current User) and I work as a Marketing Manager for (Company). We are currently looking for clients who would like to introduce themselves as testimonials on our website - including a short text and a photo. Of course, we offer a small compensation in the form of [voucher or similar]. Should you be interested, we'd be happy to have you as one of our faces!

  • Ask customers to follow you on social media

Hello (First Name) (Last Name), my name is (Current User) and I would like to welcome you to (Company)! If you like our [product or service], I would be happy if you choose to follow us on [social network]: [Link].

  • Reaction to newsletter un-subscription

Hi (First Name) (Last Name), my name is (Current User) and I work as a Marketing Manager at (Company). I have noticed you unsubscribing from our newsletter and would greatly appreciate if you could let me know why, so that we can improve the service for our customers in the future.

 

5 Templates for your Sales staff

In sales, small text messages can have a big impact on your turnover. So it's even more important that you choose your templates carefully and adapt them according to your unique, personal tone. Here are five suggestions ready to be used in your everyday work.

 

  • Reaction to a customer inquiry

Hello (First Name) (Last Name), thank you for your interest in [service or product]. My name is (Current User) and I am a Sales Manager at (Company). I would be happy to answer all your questions in a no-obligations consultation. Feel free to book an appointment that suits you via [calendar link]. I look forward to speaking with you!

  • Follow up on a missed call

Hello (first name) (last name), thank you for calling (company). Unfortunately, I was unable to reach you by phone. Kindly contact me via email to arrange a personal meeting by phone or video call. Please choose a time that suits you best here [calendar link].

  • Price overview

Hello (first name) (last name), our basic package starts at [x euros/month] and our premium package costs [x euros/month]. The Basic package is best suited for individuals and small teams. The Premium package, on the other hand, is optimized for larger teams and can be extended with features like [additional features]. Feel free to contact me if you have any questions!

  • Comparison with competitors

Hello (first name) (last name), I am often asked how (company) differs from [competitor x]. Our unique selling propositions are [three differentiating features (USPs)]. If you have any further questions about this, please feel free to book a no-obligation consultation with me via [calendar link].

  • Reactivation of interested parties

Hello (first name) (last name), thank you very much again for our meeting on [date]. I haven't heard from you for a while now and wanted to ask if you are interested in [product or service] still. If you have any questions, please feel free to book a new no-obligations consultation via [calendar link].

 

5 Templates for your Customer Service

Your customer support team is usually the first touchpoint for new customers with your company, so it's all the more important to make a positive first impression. Let these template suggestions help you with that!

 

  • Personal welcome message

Hello (First Name) (Last Name), my name is (Current User) and I welcome you to (Company)! Please feel free to contact me with any questions regarding [product or service].

  • Thank you for feedback

Hello (First Name) (Last Name), thank you very much for your feedback, which I have forwarded internally. Your opinion on our [product or service] is so very valuable to us! It is the best way we can continuously improve our service for you and all of our customers.

  • Response to complaint

Dear (first name) (last name), thank you for informing us about [problem] and please accept our apologies for the inconvenience. I have notified the respective team and we are working on resolving the issue for you as quickly as possible. Once I have an update on the matter, I will get back to you immediately. Thank you so much for your patience.

  • Offer a refund

Dear (first name) (last name), I'm sorry that [service or product] did not meet your expectations. As compensation, I would like to refund you [amount x], which you should find in your bank account within the next 5-10 business days. Please let me know if you have any further questions about this.

  • Follow up after a problem has been solved

Hello (first name) (last name), a few days ago you informed us about [problem], for which we offered you [solution]. This is just a quick follow up to ask you if you were happy with this solution. I would be very pleased to receive some short feedback on the matter, thank you so much.