Please note: This article explains how to add individual contacts one by one.
If you want to upload many contacts at once, see Create Import Contacts.
Create a new contact
1. In the left navigation, click Contacts.
2. Click the New Contact button in the top-right corner.
3. Fill in the basic details:
First name (optional)
Last name (optional)
Email address / Phone number (at least one is required)
Gender (optional)
4. If your workspace has custom contact attributes, click Show all contact attributes to add them. Learn how to create custom contact attributes here.
5. Click Create.
Directly start a conversation with your newly created contact
1. The contact sidebar opens automatically after creation.
2. From here, you can start a conversation by clicking New Conversation.
Error handling
If you try to create a contact with an email or phone number that already exists, Superchat shows a toast error message. In this case, use the search bar in the Contact Hub to find and open the existing contact.