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Troubleshooting: WhatsApp Newsletter
Troubleshooting: WhatsApp Newsletter

WhatsApp newsletter could not be sent. Error with newsletter. Error code: WhatsApp template.

Jonas avatar
Written by Jonas
Updated yesterday

Your WhatsApp newsletter wasn’t sent to all the contacts you selected? Here are some possible reasons why:

Contact not available on WhatsApp

Behind this error code, there are several possible reasons:

  1. The number you're trying to message is not available on WhatsApp.​

  2. The contact has not accepted WhatsApp’s terms of service.​

  3. The contact is using a very outdated version of WhatsApp.

Solution: Contact the person and ask them to check whether the latest version of WhatsApp is installed and if the terms of service have been accepted (in WhatsApp settings → Help).

Variable not filled in

Problem: A WhatsApp template that includes a placeholder (such as the "Last Name" field) cannot be sent if the contact does not have a last name saved.

Solution: Make sure that all required variables for the WhatsApp template are filled in for the recipients.

Media Upload Error

Problem: The WhatsApp template includes a media file that could not be uploaded. Video and audio files are sometimes converted separately, and WhatsApp only accepts a specific final format for sending.

Solution: In this article, we explain how to format your video file: Optimizing MP4 files.

Account has been restricted

Problem: Meta has restricted your WhatsApp account, and you can no longer send WhatsApp templates.

Solution: Please contact our support team (click the question mark in the top right corner of Superchat → Contact Support).


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