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AI Chatbot: Best practices

Explore the different use cases in which the AI chatbot can support your business.

Introduction

Now that you already know the basics of the AI Chatbot and how to create your own AI Chatbot, we have gathered some interesting use cases to give you an idea of how the AI Chatbot can be useful to your company.

Use cases


You can click on one of the segments below to jump straight to it and see an example!
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​​Sales · Support · Recruiting

Automotive · Beauty & Wellness · Driving Schools

E-Commerce · Finance & Insurance · Fitness & Gyms · Tourism
​

 

Sales: Sales Assistant

Imagine having a savvy sales associate who never sleeps, ready to engage with visitors the moment they land on your website. AI chatbots can act as a personalized sales assistant, helping sales teams by qualifying leads and nurturing them with tailored recommendations. For example, in a B2B sales setting, the chatbot can engage with potential clients, ask pertinent questions to assess their needs, and provide personalized product recommendations. This significantly cuts down the sales cycle and increases conversion rates.

 

In short:

  • Engages visitors and recommends products/services;

  • Provides real-time answers to queries;

  • Qualifies leads.

     

Support: 24/7 Customer Care

Think of an AI chatbot as your always-on customer support hero, tackling inquiries day and night. It swiftly answers routine questions, navigates users through troubleshooting processes, and manages straightforward requests like order status checks. By handling these tasks, it ensures your human support team can focus on more intricate and pressing customer needs.

 

In short:

  • Provides 24/7 support and answers common questions;

  • Guides users through troubleshooting steps;

  • Processes simple requests, freeing up human resources.

 

Recruiting: Automated Candidate Screening

In recruiting, AI chatbots can streamline the hiring process by automatically screening candidates based on predefined criteria. For instance, a chatbot can engage with applicants immediately after they submit their resumes, ask relevant questions to assess their qualifications, and initiate the planning of interviews with top candidates. This speeds up the recruitment process and reduces the time and cost associated with finding the right talent.

 

In short:

  • Asks initial interview questions and gathers any missing details;

  • Initiates interviews;

  • Automates repetitive tasks and improves hiring efficiency.

 

Automotive: Showroom Assistant

An AI chatbot can serve as a digital concierge for automotive customers. It can guide potential buyers through different car models, answer questions about features, and initiate test drives. A chatbot could interact with visitors on a dealership’s website, provide personalized car recommendations based on their preferences, and seamlessly transition them to a sales representative when they’re ready to make a purchase, enhancing the customer experience and boosting sales.

 

In short:

  • Provides further details on the cars;

  • Gives an overview on financing options and relevant details;

  • Enhances the car-buying process with interactive support.

 

Beauty & Wellness: Beauty Consultant

In the beauty and wellness industry, AI chatbots can act as personalized beauty consultants. Imagine a chatbot that can analyze a customer’s skin type, recommend products, and even schedule appointments for treatments. This not only helps customers find the right products more quickly, but also increases sales by providing a more personalized shopping experience.

 

In short:

  • Provides personalized product or service recommendations;

  • Offers aftercare tips and enhances customer experience;

  • Initiates for customers to schedule treatment.

 

Driving Schools: Driving Coach

In driving schools, AI chatbots can serve as virtual driving coaches. They can guide students through the theoretical learning process, from understanding traffic rules to preparing for driving tests. The chatbot could quiz students on road safety, track their progress, and even provide personalized tips based on their performance. This helps students learn more efficiently and reduces the time instructors spend on basic training.

 

In short:

  • Guides students through the entire process;

  • Provides updates on instructor availability;

  • Offers tips and answers FAQs about driving regulations.

 

E-Commerce: Shopping Assistant

In e-commerce, AI chatbots can act as personalized shopping assistants, helping customers find products that suit their needs. For example, a chatbot can ask customers about their preferences and budget and then recommend products that match their criteria, or even check their order status. This enhances the shopping experience by making it more interactive and personalized, leading to higher customer satisfaction and increased sales.

 

In short:

  • Assists with product searches and check order statuses;

  • Provides instant customer support and answers FAQs;

  • Offers personalized recommendations based on customer preferences.

 

Finance & Insurance: Support

In the finance and insurance sectors, AI chatbots can provide customers with an overview on investment options, insurance plans, and budgeting tips. For instance, a chatbot could assess a customer’s financial situation and recommend savings plans or investment opportunities. The team can then take over the conversation and close the purchase.

 

In short:

  • Provides insurance quotes and coverage information;

  • Gives an overview on investment and insurance options.

 

Fitness & Gyms: Workout Assistant

In gyms, AI chatbots can serve as personalized workout assistants, offering tailored fitness guidance to members. A chatbot could ask users about their fitness goals, experience level, and preferences, then create custom workout plans and track their progress over time. It could also provide real-time exercise tips, suggest adjustments based on performance, and even send motivational messages to keep members engaged. This enhances the gym experience by offering a level of personalization and support that encourages consistency, leading to better results and higher member retention without overburdening gym staff.

 

In short:

  • Assists with workout recommendations depending on the customer's goals;

  • Answers questions about gym facilities, courses and schedules, improving the overall experience.

 

Tourism: Travel Advisor

In the tourism industry, AI chatbots can act as a travel advisor, offering personalized travel advice and itinerary planning. A chatbot could help travelers find destinations, accommodations, and recommend activities based on their preferences and budget. There can be touchpoints for before, during and after the travel. This enhances the customer experience by providing a one-stop solution for all travel needs.

 

In short:

  • Creates a pack list for customers;

  • Offers personalized travel tips based on preferences;

  • Enhances the travel experience with instant assistance.

 

Now that you've explored some of the possible use cases for an AI assistant, you can try creating your own or learn about the basics of AI Chatbot assistants.